The lady who greeted me was very helpful and pleasant. She guided me to the sofa I’d seen before in a different branch. When my payment via my phone was proving tricky she was patient and helpful. She... See more
Location
Switch locationWhite City Retail Park, M16 0RP Manchester, GB
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See what reviewers are saying
Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... See more
Company replied
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... See more
Company replied
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
White City Retail Park, M16 0RP, Manchester, United Kingdom
4.8
Excellent
2K reviews
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Will from the white city branch…
Will from the white city branch provided the best customer service I have experienced
May 2, 2026
Reply from Sofology - Manchester
Hi there, thank you for your review. Another great review for Will, we will make sure to pass this on! Have a nice day.
Great customer service
Great customer service, lady wasn't pushy, lefted us to decide and when we needed someone to speak to she was there to guide us and help us. Thank you
May 1, 2026
Reply from Sofology - Manchester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good Sales, Terrible Order Fulfilment and Customer Service
Happy was very helpful and patient and didn't try to close us. He showed us the features listened to us think aloud and ultimately found us the sofa we love.
The order fulfilment experience on the other hand has been a ridiculously bad experience. We had calls with different customer service people who all provided conflicting and confusing information (one said our sofa was damaged in transit, another confirmed nothing was wrong with the sofa, then another called after that to ask us to pay £500 more because it was indeed damaged (and a replacement was £500 more expensive - even though I did not damage the sofa), and then a final rep saying there was actually no damage in the end).
After the roller coaster with customer service, the sofa finally arrived late and INCOMPLETE. The wrong components had been loaded to the van so we ended up with sofa with no backrest, no chaise and 2 other completely unrelated stand alone pieces. These have been taken back and who knows when we will actually get a sofa now.
The lack of care and level of incompetence has been shocking.
April 29, 2026
Reply from Sofology - Manchester
Thank you Tobi :-)
Impressive service
Very helpful, genuine staff, very apparent that staff know all things about sofas, gently guided to choose an option which would fit lounge and preferences, impressed how they were able to connect with my teen daughter and myself who is in 50’s, Good sense of humour even at end of a busy work day, another family member went on to purchase another sofa a few days later, would definitely recommend
April 26, 2026
Reply from Sofology - Manchester
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Manchester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
No refund on my deposit 😡😡
No refund on my deposit 😡😡 the worst firm I have ever had the experience of dealing with they owe me £327 the only way you can help is to refund my money because I cancelled within 24 hours of cooling of period because the suite was to big 😡😡
April 13, 2026
Reply from Sofology - Manchester
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Manchester
Thanks for this fabulous review. We appreciate you sharing it with others!
A very helpful and patient service from…
A very helpful and patient service from Happy at Sofology Old Trafford
April 12, 2026
Reply from Sofology - Manchester
Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.
Hannah and staff made the experience…
Hannah and staff made the experience enjoyable and laughable the was very patient with myself
April 4, 2026
Reply from Sofology - Manchester
Hello, thank you so much for your review. We are so happy to hear this!
Sofology assistant (Rose) was very…
Sofology assistant (Rose) was very friendly and knowledgeable and gave good advice and was patient too. Made the experience great
April 4, 2026
Reply from Sofology - Manchester
Hi there, thank you for your review. Another great review for Rose, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Manchester
Thank you for awarding us 5 stars Karren!
Great staff and easy to order
Made feel very welcome at the White city Manchester store
Easy to order and advisor (Happy) explained everything and showed us the colour we wanted on another sofa as we hadn’t seen a sofa in that colour
March 31, 2026
Reply from Sofology - Manchester
Thank you for sharing Adele!
Reply from Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Exceptional service
Extremely warm, friendly & exceptionally knowledgeable service from Leanne & her colleagues at White City Manchester. An absolute asset to Sofology
March 29, 2026
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Leanne was amazing
Leanne was amazing, really helpful and patient while we decided. She even stayed later to make sure we were happy and didn’t rush us!
Thank you!
March 24, 2026
Reply from Sofology - Manchester
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Justine. Have a great day 😊
Exceptional experience
Great experience - again! Extremely good customer service and overall experience yet again. We had tried multiple other shops before and were put off by the pushy salesmen following us around.
Will, who served us, was very helpful, very friendly and the best assistance I have ever received in a store. The process of buying our sofa was simple and I would strongly recommend this store and specifically will for an easy and enjoyable experience.
March 22, 2026
Reply from Sofology - Manchester
Hi there, thank you for your review. Another great review for Will, we will make sure to pass this on! Have a nice day.
We was greeted on arrival by a…
We was greeted on arrival by a gentleman called Happy. No pressure sales , No one follows you around , which i like . We bought a 3 seater and a 2 seater sofa . We served by Happy. Top guy made the sale very easy and explained everything. Very happy
March 22, 2026
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Happy. Have a great day 😊
Reply from Sofology - Manchester
Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.
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