Sofology - Manchester Reviews 2,161

TrustScore 5 out of 5

4.8

White City Retail Park, M16 0RP Manchester, GB


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Rated 5 out of 5 stars

Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... See more

Company replied

Rated 5 out of 5 stars

The customer service was excellent, I walked in and was acknowledged. I was asked to have a look around and if I needed help they were here. It was lovely not to be rushed or mithered, I chose what I... See more

Company replied

Rated 5 out of 5 stars

A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... See more

Company replied

Rated 5 out of 5 stars

We were served today by Will at the White City retail store. Well…..What a credit of a gentleman Will is to your company! We left as happy owners of a new sofa but also walked away feeling like we... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • White City Retail Park, M16 0RP, Manchester, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very helpful and patient with making…

Very helpful and patient with making our purchase

February 23, 2026
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Reply from Sofology - Manchester

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Justice was very polite and very…

Justine was very polite and very helpful.

February 19, 2026
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Reply from Sofology - Manchester

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Mr Happy was great !!

Mr Happy
The sales rep. was very professional. Its due to his genuine advise that we decided to buy a sofa from sofology.

February 18, 2026
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Reply from Sofology - Manchester

Thank you for awarding us 5 stars Pradeep!

Rated 5 out of 5 stars

Great service , lovely lady

Called into the Manchester branch needed advice and help , Leanne did both great service and a lovely helpful lady , order placed

Thank you

February 17, 2026
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Reply from Sofology - Manchester

Thank you for awarding us 5 stars :-)

Rated 4 out of 5 stars

Amazing sofa

Amazing sofa, so comfy and looks amazing
One star knocked off as their payment plan process was such a hassle that I ended up just paying up front instead

April 18, 2025
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Reply from Sofology - Manchester

Hi there, thank you so much for your lovely feedback. We're really sorry to hear the finance application felt difficult to go through. That definitely isn’t the experience we want anyone to have, and we appreciate you flagging it. We’re always reviewing the process with our partners to make it as straightforward as possible, so your feedback genuinely helps us improve. Thanks again!

Rated 5 out of 5 stars

We had an absolutely fantastic…

We had an absolutely fantastic experience at Sofology, all thanks to Leanne. From the moment we walked in, she was welcoming, friendly, and genuinely interested in helping us find the perfect sofa.
Leanne took the time to understand exactly what we were looking for, talked us through all the options, fabrics and explained everything clearly so we felt confident in our choice. Her knowledge was brilliant, and nothing was too much trouble, even when we changed our minds a couple of times!
Leanne made the whole process easy, relaxed, and enjoyable. Leanne is a credit to the company, and we couldn’t be happier with the service we received. Thank you.

February 11, 2026
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Reply from Sofology - Manchester

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Leanne. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Excellent advice and service

Excellent advice and service. Leanne at Manchester branch was so helpful. We changed our minds on the material within 48 hours of placing the order and changing it was not a problem. Leanne fully explained everything to us and was professional and friendly.

January 28, 2026
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Reply from Sofology - Manchester

Thank you so much for taking the time to share your experience and for leaving such a positive review about the excellent customer service you received during your visit to Sofology. We are thrilled to hear that our team was able to provide you with the level of service you deserve, and your feedback means a lot to us. Knowing that you had a great experience encourages us to continue delivering the best possible service to all our customers. If you have any further comments or need assistance in the future, please don’t hesitate to reach out. Your support is greatly appreciated! 😊

Rated 5 out of 5 stars

Great customer experience

Great customer experience

February 4, 2026
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Reply from Sofology - Manchester

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Excellent Customer Service

I bought my sofa from the sofology in Stockport. The staff were all amazingly friendly, helpful and knowledgeable. I had a pretty specific idea of what I wanted but also had small door frame to get sofa through. Sarah member of staff spent time measuring and helping me.

January 31, 2026
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Reply from Sofology - Manchester

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

It was great experience.

It was great experience.
Very happy with service provided by Happy Singh.
He is a great guy.

January 31, 2026
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Reply from Sofology - Manchester

Thank you for sharing your experience!

Rated 5 out of 5 stars

Sofology Manchester review

We met qassim, he guided us very well and aided us. Ikram helped us put our order through he was very thorough. Overall a very positive experience!!!

January 31, 2026
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Reply from Sofology - Manchester

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by both Qassim and Ikram. Have a great day 😊

Rated 5 out of 5 stars

Great Customer Service

I called in to have a look around and was helped by Happy. What a lovely guy. I went back the following evening and ordered a sofa. The other staff were lovely too, not pushy, just nice and very helpful.

January 28, 2026
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Reply from Sofology - Manchester

Thank you for awarding us 5 stars

Rated 5 out of 5 stars

The young man who finalised the…

The young man who finalised the purchase was very charming and helpful. He had the perfect balance of a lovely informal, friendly approach as well as being very professional and informed. He really helped us feel we had space and time to decide and support when we needed it. He went the extra mile too.

All staff were really informed, friendly and helpful.

January 25, 2026
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Reply from Sofology - Manchester

Thank you for sharing Ms Khan!

Rated 5 out of 5 stars

First of all all the staff are friendly…

First of all all the staff are friendly and helpful.
Ikram went above and beyond to make us feel welcomed and bent over backwards to solve the problem
we had.
I will recommend Sofology to anyone

January 23, 2026
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Reply from Sofology - Manchester

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Salesman was very helpful and talked me…

Salesman was very helpful and talked me through the whole process explaining everything to me.

January 24, 2026
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Reply from Sofology - Manchester

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Rated 5 out of 5 stars

No pressure ,no add on.Dealt with them…

No pressure ,no add on.Dealt with them in past

January 27, 2026
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Reply from Sofology - Manchester

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Ikram was great

Ikram was great - he made the experience so easy & enjoyable!

December 30, 2025
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Reply from Sofology - Manchester

Thank you for awarding us 5 stars Mrs W

Rated 5 out of 5 stars

Liane was really great

Liane was really great. She was ion hand to answer our many questions, but have us space to discuss and never made us feel under pressure. She explained the additional insurance and how we may need it. We wanted to see quite a few different permutations so she was really patient and worked them all through fur us!

January 25, 2026
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Reply from Sofology - Manchester

Thank you for awarding us 5 stars Alison.

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