Sofology - Manchester Reviews 

The sales man was very helpful

We were able to look around the showroom without being pressured by the sales team. When we had decided on a couple of sofas we were helped to make the right choice with the expert knowledge of Leanne who explained the benefits/pros and cons etc.

A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever just came across as he enjoyed his job and enjoys helping people. Customer service for price match after our sofa went into sale 2 days later were friendly and super efficient. Thank you

Helpful and informative staff. Not too pushy but available for questions. Would highly recommend

The sales assistant Leanne at the Sofology branch at White City retail park Stretford was first class. She was friendly, knowledgeable and personable and certainly helped in our decision to make a purchase. She demonstrated the sofabed mechanism and and gave valuable advice on the multitude of options available with the product. We were really impressed and will definitely refer to friends and family. Thank you.

Fantastic customer service by Happy. He was very knowledgeable and very patiently answered all our questions.

Leanne was excellent she explained everything perfectly and her customer service was great

We saw Ikram at the White City store and he couldn’t have been more helpful or informative.
No pressure from him which is what we like.
You could see the staff were very happy at the store which is a great sign of a good company to work for.
Will was also very friendly & smiley,

Fantastic selection & very helpful staff.
Looking forward to delivery.

I found the sofas I liked ,was not pressured into the purchase .Carried on looking around the store ended up at the one I had chosen and ordered it within minutes from very helpfull and friendly staff

We had a great experience in the Manchester store. We were left alone by the sales team.to browse at our leisure whilst still knowing they were on hand to help. When we were close to making a decision they were on hand to help answer questions.

Leanne was the sales person we dealt with for our purchase and she was brilliant. Really friendly, approachable, helpful and informative.

Justine Kennedy, the sales person who dealt with us was today, was so very helpful. Explaining how the configuration of the suites worked. Which we had no idea about. It was such a big help.

Lean was extremely helpful, clearly explaining the features of the sofas and the various options available. She was patient and thorough, guiding us through every step—from selecting the right options to completing the finance application. Thank you, Lean, for such excellent service.

Will was very patient with me, answered all my questions.

I ordered a lovely sofa and was assisted by Will. I felt I was given really good advice. All stages - from start to finish- were very clearly explained. Will also helped to sort out the finance side. I really appreciated the time, space and freedom I was given to look around, ask questions and make the decision. I never felt pushed or pressured into making purchase decision on the spot. Will made the experience pleasant and stress free. I would definitely recommend and visit the store again.

Customer service is excellent. Love my new sofa. 1st time I used Sofology and the experience was great. The in-store representative, (Happy at Old Trafford) was very knowledgable and attentive to our requirements. He took his time to discuss options with me and was very patient with my grumpy husband. Delivery was on time, sofa quality is great. The whole experience was seamless. I will certainly be ordering from here again in future. Thank you.

Very professional and efficient team member called Happy . Assisted and made the whole transaction easy to understand without pushing .

I am waiting for my sofa desperately, over all customer service is best and very helpful.

Good atmosphere, no mither great staff
Good attitude and knowledgeable

My experience once fantastic they explain everything to me. It was easy and straightforward.