Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... See more
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Location
Switch locationWhite City Retail Park, M16 0RP Manchester, GB
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Very helpful staff and excellent choice of sofas, being able to walk around to find a sofa I like and then get assistance,and not being approached as soon as I walk in the door.
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A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... See more
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The customer service was excellent, I walked in and was acknowledged. I was asked to have a look around and if I needed help they were here. It was lovely not to be rushed or mithered, I chose what I... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
White City Retail Park, M16 0RP, Manchester, United Kingdom
4.8
Excellent
2K reviews
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Do not recommend
The sales consultants in store were amazing , My issue started when I attempted to change the colour of my sofa.
I tried to call within 48 hours to amend my order but couldn’t get through. I sent an email and followed up with 2 calls.
It was almost Impossible to speak with someone direct.
I received an email saying i would have to pay 25% to change the colour which would add over £1000 to my order. This is outrageous considering the sofa has not started being made.
I will never order nor recommend sofology.
October 29, 2025
Reply from Sofology - Manchester
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
So friendly
So friendly, real and helpful. I didn’t feel any pressure to buy, just wanted to find the right fit for me. First time buying a sofa and a really good experience. Thanks Qas!
November 9, 2025
Reply from Sofology - Manchester
Thank you for your wonderful feedback! We're thrilled that your first sofa-buying experience was positive and that you felt comfortable throughout the process. Qas will be pleased to know he made a great impression. We aim to create a friendly, pressure-free environment, and it's fantastic to know we succeeded. If you have any questions or need assistance in the future, please reach out. Enjoy your new sofa!
Reply from Sofology - Manchester
Hi there, thank you so much for taking the time to leave a review.
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
A ‘Happy’ experience
Great range of sofas that met our requirements and great service from the team (especially Happy who handles our purchase.
November 5, 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Al was knowledgeable
Al was knowledgeable, helpful , and not at all pushy. He made the experience easy.
November 1, 2025
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Al was a brilliant salesman
Al was a brilliant salesman, his product knowledge was good as was his manner, a future manager for sure.
October 28, 2025
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
No pressure sales.
We were left to browse and not pressured into purchasing but talked through things with Happy on our own time.
October 30, 2025
Reply from Sofology - Manchester
Hi there, thank you for your review. Another great review for Happy, we will make sure to pass this on! Have a nice day.
It was a very positive experience and…
It was a very positive experience and the sales representative was very kind and helpful (Will at Manchester White City).
October 26, 2025
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Manchester
Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊
The staff very polite and explained clearly to su
The the person who helping su to get right sofas he was great person and very helpful
October 22, 2025
Reply from Sofology - Manchester
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience at Sofology Manchester and that our team member was able to assist you in finding the perfect sofas. Your kind words and 5-star rating mean a lot to us, and we are delighted to know that our service met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.
Great buying experience
I visited the Manchester store a number of times to make my decision on the right sofa. Each time it was a great experience and I think it does make the difference that the sales team do not feel like vultures following you around the store. When I had made my decision, Happy was a great help and very personable making the experience pleasant and very easy. Overall a great shop and team and I am looking forward to my sofa arriving in a few weeks.
October 18, 2025
Reply from Sofology - Manchester
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Dream sofa purchased!
Al helped me purchase my sofa and he was great, super helpful and knowledgeable - a good soft seller!
October 18, 2025
Reply from Sofology - Manchester
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
Happy was great
Happy was great! Really friendly and answered all questions efficiently, would definitely recommend!
October 19, 2025
Reply from Sofology - Manchester
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Excellent customer service
October 11, 2025
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Qas was extremely satisfying with his…
Qas was extremely satisfying with his nolig of the kind of sofa we wanted and listening to everthing we had to say and I think he deserves a raise or even a bonus i haven't had customer service like that in a very long time
October 14, 2025
Reply from Sofology - Manchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
I was looked after by Justine
I was looked after by Justine. Friendly, knowledgeable and patient whilst I made up my mind !!
October 11, 2025
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The staff were so kind and welcoming
The staff were so kind and welcoming. Every step of the way they showed kindness and genuineness. So glad to have bought a sofa here from such a lovely team.
October 8, 2025
Reply from Sofology - Manchester
What an amazing review, thank you so much for taking the time to write this 😊
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