We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
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Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
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Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
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Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.7
Excellent
1K reviews
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Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Excellent customer service from Andy at…
Excellent customer service from Andy at the Plymouth store
Easy to follow up on line and when I needed help he was on other end of phone
December 27, 2025
Reply from Sofology - Plymouth
Thank you so much for your 5-star review!
Despite being told the sofas were ready…
Despite being told the sofas were ready for delivery on 4th December they have still not arrived
December 4, 2025
Reply from Sofology - Plymouth
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Great service in store and beyond.
Great service in store, items delivered ahead of schedule and very happy with our purchases.
October 16, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Really negative experience
Really negative experience.
We went into the Plymouth store and ordered a sofa. The staff member who served us was really not paying attention and despite me spelling my name and address for her she got much of it wrong, which obviously included the Novuna finance agreement. She did not give me the opportunity to check the details she had entered. I spent the following morning trying to get it put right and went round the houses with various customer service people including someone at the Plymouth store. There were several more issues and my confidence in Sofology disappeared. Deeply frustrating experience. I have now cancelled the order as a consequence.
November 29, 2025
Unprompted review
Reply from Sofology - Plymouth
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Helpful, patient staff
Tilly was very helpful and honest. We had severe decision fatigue and she was very patient with us as we changed our minds multiple times.
November 29, 2025
Reply from Sofology - Plymouth
Hi there, thank you for your review. Another great review for Tilly, we will make sure to pass this on! Have a nice day.
Had a great experience at sofology
Had a great experience at sofology. Staff were approachable, friendly and available. They also didnt hound us and gave us space to view sofas and talk about this privately with no pressure.
Callum was incredibly helpful and even after our order was able to make changes to the colour of our sofa. Great experience at sofology and would visit again for future purchases.
November 15, 2025
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The sales man was very helpful and we…
The sales man was very helpful and we were pleased with the deal
November 24, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic service at the Plymouth store
We visited the Plymouth store to look at a particular couch we’d seen online, and Chris honestly couldn’t have been more helpful. He was patient, knowledgeable, and really took the time to help us find the perfect suite for our family. He went through all the fabrics with us and even found similar colours around the store so we could see how they looked made up. The whole experience was brilliant from start to finish. We couldn’t have asked for better service, and we can’t wait for our new suite to arrive!
November 20, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great service
Great staff, very helpful and knowledgeable. Let us look around at our own pace but were always on hand to answer questions. They even let us rearrange the showroom so we could visualise our lounge! Thanks guys- we can’t wait for our new sofa to arrive!
November 14, 2025
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great Staff
Friendly, helpful, knowledgeable staff with a “no question is too stupid” attitude.
November 9, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience
Bought new sofa and the experience was very good no pushy sales could our time and enjoy the time finding our new sofa
November 6, 2025
Reply from Sofology - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very happy with the salesperson Tilly…
Very happy with the salesperson Tilly who was very helpful.
November 2, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Exceptional staff
Spotless and well lit showroom, immediately and politely welcomed on entering. Excellent range of sofas in good room sets. We initially called in on 30/10/25 and returned the next day to place the order. Callum assisted and advised us who was very helpful and knowledgeable and remembered us from our previous visit. Refreshingly interested in our requirements
October 31, 2025
Reply from Sofology - Plymouth
Thank you for sharing your experience :-)
Tilly was so helpful and very friendly…
Tilly was so helpful and very friendly not at all pushy which is a breath of fresh air these days. Overall a great experience thank you
November 2, 2025
Reply from Sofology - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great Service
The salesperson was extremely helpful and knowledgeable.
Helped me to make an informed choice.
October 31, 2025
Reply from Sofology - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer service from Chris in…
Great customer service from Chris in Plymouth very knowledgeable and informative. Very happy with my purchase.
October 27, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Thanks to Chris for making this a quick…
Thanks to Chris for making this a quick and smooth purchase. We'll be back!
October 28, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review!😊
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