We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
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Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
Company replied
Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
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Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.8
Excellent
1K reviews
Asks customers to review
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Callum was very helpful and patient…
Callum was very helpful and patient very efficient and friendly
January 2, 2026
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Hugo 2.5 seater sofas…
Made our purchase of 2 sofas and never felt pressured by any of the staff. Price compared well and everything was explained clearly.
January 2, 2026
Reply from Sofology - Plymouth
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Reply from Sofology - Plymouth
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊
Great service given by Tilly
Great service given by Tilly. Very easy ordering process & all explained fully. Looking forward to receiving my new sofas now!
December 30, 2025
Reply from Sofology - Plymouth
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback 😊
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Excellent customer service from Andy at…
Excellent customer service from Andy at the Plymouth store
Easy to follow up on line and when I needed help he was on other end of phone
December 27, 2025
Reply from Sofology - Plymouth
Thank you so much for your 5-star review!
Despite being told the sofas were ready…
Despite being told the sofas were ready for delivery on 4th December they have still not arrived
December 4, 2025
Reply from Sofology - Plymouth
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Great service in store and beyond.
Great service in store, items delivered ahead of schedule and very happy with our purchases.
October 16, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Really negative experience
Really negative experience.
We went into the Plymouth store and ordered a sofa. The staff member who served us was really not paying attention and despite me spelling my name and address for her she got much of it wrong, which obviously included the Novuna finance agreement. She did not give me the opportunity to check the details she had entered. I spent the following morning trying to get it put right and went round the houses with various customer service people including someone at the Plymouth store. There were several more issues and my confidence in Sofology disappeared. Deeply frustrating experience. I have now cancelled the order as a consequence.
November 29, 2025
Unprompted review
Reply from Sofology - Plymouth
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Helpful, patient staff
Tilly was very helpful and honest. We had severe decision fatigue and she was very patient with us as we changed our minds multiple times.
November 29, 2025
Reply from Sofology - Plymouth
Hi there, thank you for your review. Another great review for Tilly, we will make sure to pass this on! Have a nice day.
Had a great experience at sofology
Had a great experience at sofology. Staff were approachable, friendly and available. They also didnt hound us and gave us space to view sofas and talk about this privately with no pressure.
Callum was incredibly helpful and even after our order was able to make changes to the colour of our sofa. Great experience at sofology and would visit again for future purchases.
November 15, 2025
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
The sales man was very helpful and we…
The sales man was very helpful and we were pleased with the deal
November 24, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic service at the Plymouth store
We visited the Plymouth store to look at a particular couch we’d seen online, and Chris honestly couldn’t have been more helpful. He was patient, knowledgeable, and really took the time to help us find the perfect suite for our family. He went through all the fabrics with us and even found similar colours around the store so we could see how they looked made up. The whole experience was brilliant from start to finish. We couldn’t have asked for better service, and we can’t wait for our new suite to arrive!
November 20, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great service
Great staff, very helpful and knowledgeable. Let us look around at our own pace but were always on hand to answer questions. They even let us rearrange the showroom so we could visualise our lounge! Thanks guys- we can’t wait for our new sofa to arrive!
November 14, 2025
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Great Staff
Friendly, helpful, knowledgeable staff with a “no question is too stupid” attitude.
November 9, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Lauren was excellent
Lauren was excellent. Not pushy, but helped when need. Very knowledgable and exactly what we needed
November 7, 2025
Reply from Sofology - Plymouth
Hi there, thank you for your review. Another great review for Lauren, we will make sure to pass this on! Have a nice day.
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