The sales assistant was very helpful and not at all pushes. The only thing I think could be improved is your delivery cost, I only bought a small 2 seater sofa for my conservatory and live very close... See more
Company replied
Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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See what reviewers are saying
We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
Company replied
This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
Company replied
Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.8
Excellent
1K reviews
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Impressive Plymouth showroom
We were left to browse the showroom at our own pace. The assistants were around but did not try to influence our choices.
They were very helpful with sorting the order out once we had decided exactly the sofas we wanted
January 28, 2026
Reply from Sofology - Plymouth
Thank you for awarding us 5 stars!
Very helpful and knowledgeable…
Very helpful and knowledgeable salesperson.
Relaxed attitude towards customers with no pressure to buy and no rush to make decisions.
We visited the store on numerous occasions before deciding on our purchase.
Haven’t yet received our order but feel confident it will all run smoothly.
Happy customer thus far .
January 24, 2026
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Thank you for sharing Mr Walton
Reply from Sofology - Plymouth
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Couldn’t be less than 5 stars
Couldn’t be less than 5 stars! Tilly from the Plymouth store was fantastic. Couldn’t be more helpful and professional in store and over email when helping to sort out my order. Her communication and kindness really went a long way. A real asset to the company! I left a happy customer and will highly recommend the store overall.
January 23, 2026
Unprompted review
Reply from Sofology - Plymouth
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Plymouth
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Chris. Have a great day 😊
Tilli was very friendly and…
Tilli was very friendly and professional and very helpful she was also knowledgeable and answered all questions
January 19, 2026
Reply from Sofology - Plymouth
Thank you for awardnig us 5 stars Mrs Luckett
Right store with non pushy staff…
A lot of stores we visited we found the staff were right on us without giving us any time to having a look at what they had in the store but there was just a friendly smile and when we had decided to get more information about the product we were interested in the member of staff gave us all the help, details and choices needed to make our purchase.
January 14, 2026
Reply from Sofology - Plymouth
This is a great review Mr & Mrs Curtis, thank you for taking the time to share your experience :-)
Great customer service
Really pleased with in store customer service. Good selection of quality products. Highly recommend ….
January 19, 2026
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Chris attended to us and he was very…
Chris attended to us and he was very helpful and knowledgeable.
January 17, 2026
Reply from Sofology - Plymouth
Thanks for your 5-star review, we really appreciate the feedback!
Relaxed and professional service
January 12, 2026
Reply from Sofology - Plymouth
Thank you for the 5 star review Dave, we hope you found the perfect sofa!🙂
The shop in Plymouth is an easy layout…
The shop in Plymouth is an easy layout for customers to be able to see and use the sofas. Friendly staff whom left you alone but were there at the same time.
Tilly was our sales lady, she was so helpful and knowledgeable, Tilly gave us great ideas and really helpful. We purchased a two seater & 3 seater recliner set. Thank you Tilly.
January 14, 2026
Reply from Sofology - Plymouth
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Really friendly staff
Really friendly staff, didnt push for a sale but were happy for us to leave and take our time to make a decision
January 10, 2026
Reply from Sofology - Plymouth
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Visited number of shops but found…
Visited number of shops but found sofology far the best. Staff were very helpful.
January 10, 2026
Reply from Sofology - Plymouth
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very polite sales colleagues
Very polite sales colleagues, not over pushing the extras which I did not want. So far so good just awaiting for it to be ready
January 8, 2026
Reply from Sofology - Plymouth
Thank you for choosing sofology Andrew :-)
Lauren was extremely helpful in…
Lauren was extremely helpful in explaining all the functions and care of the furniture
January 6, 2026
Reply from Sofology - Plymouth
Thank you for awarding us 5 stars :-)
Very happy customer with the help on…
Very happy customer with the help on choosing my suite the employees were very helpful and knowledgeable
December 30, 2025
Reply from Sofology - Plymouth
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Tilly was amazing,very knowledgeable…
Tilly was amazing,very knowledgeable about products and went that extra mile to make buying a positive experience.
January 5, 2026
Reply from Sofology - Plymouth
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Reply from Sofology - Plymouth
We are honoured Trung, thank you.
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