The sales assistant was very helpful and not at all pushes. The only thing I think could be improved is your delivery cost, I only bought a small 2 seater sofa for my conservatory and live very close... See more
Company replied
Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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See what reviewers are saying
We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
Company replied
This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
Company replied
Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.8
Excellent
1K reviews
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Thank you Chris for all your help with our purchase today...
Purchased our new sofa & armchairs today. We found Sofology a very pleasant experience, the staff (in particular Chris) very knowledgeable & helpful. There was no pushy, hard sell just help if you needed it.
The buying transaction was straight forward and everything explained clearly.
We look forward to our delivery arriving.
August 16, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Incredible service
My husband and I could not agree on a sofa so made countless visits and were greeted each time by Kuman (apologies if incorrect spelling), and nothing was ever too much trouble. He was so patient, kind and although we were indecisive he never rushed us, never went hard with the sales tactics just the right amount of help. We finally decided and went to order and he made us a drink, talked us through everything and seemed genuinely pleased we had got there! He is a credit to the Sofology team and to himself. We were recommended by our daughter who bought earlier in the year and wouldn't hesitate to recommend ourselves:-)
August 14, 2025
Reply from Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very Friendly and Helpful Staff
Great - very friendly and helpful staff, great product range and options.
August 10, 2025
Reply from Sofology - Plymouth
Thank you for your feedback and leaving a 5 star review
The assisitant was very helpful .He…
The assisitant was very helpful .He explained everything very well.
August 5, 2025
Reply from Sofology - Plymouth
Thank you for choosing Sofology Pam.
Excellent service
Excellent service, staff were so helpful and friendly, not rushed at all and made to feel really welcome. Highly recommended.
August 2, 2025
Reply from Sofology - Plymouth
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very friendly and knowledgeable
Very friendly and knowledgeable. Nothing was forced and he gave us plenty of time to access our options
August 2, 2025
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback.
Good furniture, excellent service
The sales man named Chris was most helpful and very informative.He did not put any pressure on my wife or me infact he made us feel really comfortable. The price of the furniture we bought was very reasonable and good value for money. Would definitely recommend this company if you want good furniture and an excellent service.
July 28, 2025
Reply from Sofology - Plymouth
Thank you for awarding us 5 stars James :-)
Very helpful
Very helpful, provided all info and made the whole experience very personal.
Great interaction with my nan.
July 27, 2025
Reply from Sofology - Plymouth
Thank you for awarding us 5 stars Pete.
Great Service
Been to Sofology 4 times in a week trying to decide! Each time met by Tilly, who answered all of our questions at ease. Tilly made us feel comfortable with no pressure at all in buying anything! Today we have ordered and can’t wait for our new purchase! Everything was explained in great detail so Thank You Tilly, a credit to Sofology! 🙂
July 26, 2025
Reply from Sofology - Plymouth
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Tilly. Thank you for taking the time to leave a review 😊
Lauren was very welcoming and helpful
Lauren was very welcoming and helpful, took time to make sure I got what was best for me!
July 20, 2025
Reply from Sofology - Plymouth
Thank you so much for taking the time to share your wonderful feedback!
Great service and advise
July 20, 2025
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Tilly very helpful experience was…
Tilly very helpful experience was comfortable not present in to buying
July 14, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Not constantly pestered
Not constantly pestered, but when we needed help Tilly was extremely helpful. She went out of her way to help with mixing and matching colour samples etc she was extremely pleasant and kind.
July 16, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day
Reply from Sofology - Plymouth
Thank you so much for taking the time to share your experience with us at Sofology.
Reply from Sofology - Plymouth
Hello, thank you for taking the time to leave a review on your positive experience with us.
Great sales guy made the whole process…
Great sales guy made the whole process fun and yet informative. Came away with the sofa we wanted at the right price.
July 13, 2025
Reply from Sofology - Plymouth
Thank you for sharing your experience! We're glad our sales team made the process enjoyable and that you found the perfect sofa at a great price. We appreciate your feedback and look forward to welcoming you back to Sofology Plymouth!
I was really impressed with the help…
I was really impressed with the help Andy gave us in the Plymouth branch. He wasn’t in your face and gave us plenty of time to mull it over. He also gave us great advice and helped us make a decision on colour.
July 6, 2025
Reply from Sofology - Plymouth
Hi there, thank you for your review. Another great review for Andy, we will make sure to pass this on! Have a nice day.
Not pounced on the minute you walk into…
Not pounced on the minute you walk into the store and staff not rushing you into a purchase,a nice relaxed experience and staff so nice.would definitely recommend.
July 6, 2025
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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