We had a really positive experience buying our sofas from Sofology. Lauren and Chris were both fantastic with us from start to finish. They were patient, kind and took the time to explain all the... See more
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Location
Switch locationUnit 4, Plymouth Gateway Retail Park, PL6 8ET Plymouth, GB
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See what reviewers are saying
This is the best furniture store in Plymouth Great range of suites well laid out with so much choice on specifications and fabrics Many thanks to the patience of Tilly White who made us feel at ea... See more
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Friendly customer service but also new when to step away & was never too pushy or 'hard sell' in any way which is extremely off-putting! Very informative & knowledgeable, extremely helpful - nothin... See more
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Great range of sofa’s , went to purchase a reclining corner sofa , ended up with 2 seperate sofa’s a massive thanks goes out to Chris who was so patient with us , he even bought me a cup of tea ! Defi... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4, Plymouth Gateway Retail Park, PL6 8ET, Plymouth, United Kingdom
4.7
Excellent
1K reviews
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Great Service
Been to Sofology 4 times in a week trying to decide! Each time met by Tilly, who answered all of our questions at ease. Tilly made us feel comfortable with no pressure at all in buying anything! Today we have ordered and can’t wait for our new purchase! Everything was explained in great detail so Thank You Tilly, a credit to Sofology! 🙂
July 26, 2025
Reply from Sofology - Plymouth
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto Tilly. Thank you for taking the time to leave a review 😊
Lauren was very welcoming and helpful
Lauren was very welcoming and helpful, took time to make sure I got what was best for me!
July 20, 2025
Reply from Sofology - Plymouth
Thank you so much for taking the time to share your wonderful feedback!
Great service and advise
July 20, 2025
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Tilly very helpful experience was…
Tilly very helpful experience was comfortable not present in to buying
July 14, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Not constantly pestered
Not constantly pestered, but when we needed help Tilly was extremely helpful. She went out of her way to help with mixing and matching colour samples etc she was extremely pleasant and kind.
July 16, 2025
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Plymouth
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day
Reply from Sofology - Plymouth
Thank you so much for taking the time to share your experience with us at Sofology.
Reply from Sofology - Plymouth
Hello, thank you for taking the time to leave a review on your positive experience with us.
Great sales guy made the whole process…
Great sales guy made the whole process fun and yet informative. Came away with the sofa we wanted at the right price.
July 13, 2025
Reply from Sofology - Plymouth
Thank you for sharing your experience! We're glad our sales team made the process enjoyable and that you found the perfect sofa at a great price. We appreciate your feedback and look forward to welcoming you back to Sofology Plymouth!
I was really impressed with the help…
I was really impressed with the help Andy gave us in the Plymouth branch. He wasn’t in your face and gave us plenty of time to mull it over. He also gave us great advice and helped us make a decision on colour.
July 6, 2025
Reply from Sofology - Plymouth
Hi there, thank you for your review. Another great review for Andy, we will make sure to pass this on! Have a nice day.
Not pounced on the minute you walk into…
Not pounced on the minute you walk into the store and staff not rushing you into a purchase,a nice relaxed experience and staff so nice.would definitely recommend.
July 6, 2025
Reply from Sofology - Plymouth
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great service and very knowledgeable on…
Great service and very knowledgeable on product lines.
July 4, 2025
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent service and no pressure to…
Excellent service and no pressure to buy. Lovely selection. Would recommend.
July 2, 2025
Reply from Sofology - Plymouth
Thank you for awarding us 5 stars!
Great customer service…
Tilly provided great customer service and patience throughout our multiple visits, as did her colleagues. She created multiple options for us within our size restrictions and gave us solid advice and knowledge
June 30, 2025
Reply from Sofology - Plymouth
Thank you for this amazing review :-)
Picking a sofa is a big decision and…
Picking a sofa is a big decision and the sales rep at the Plymouth branch did an amazing job helping me decide, I went to the store 4 times in one day with questions and he answered them all was very helpful I can't wait for my new sofa to arrive. Thank you
June 24, 2025
Reply from Sofology - Plymouth
Thank you for your feedback! We're delighted to hear about your positive experience at our Plymouth branch. Our team is dedicated to exceptional service, and we're glad our sales representative assisted you well.
If you have any questions or need assistance in the future, don't hesitate to reach out. We look forward to welcoming you back to Sofology Plymouth!
Sales Advisor super professional
Love the sofa, the sales guy was very helpful and super professional
June 20, 2025
Reply from Sofology - Plymouth
Thank you for your wonderful feedback! We're delighted you love your new sofa and that our sales team provided professional service. Your satisfaction is our priority, and we're glad we met your expectations. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again!
Tilly was most helpful both on our…
Tilly was most helpful both on our visit and over the phone we feel confident of a good result
June 16, 2025
Reply from Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over to Tilly for you, have a great day.
Reply from Sofology - Plymouth
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We recently visited Sofology Plymouth…
We recently visited Sofology Plymouth and were extremely impressed by the level of professionalism and customer service we received throughout the entire experience.
From the outset, the team were courteous and welcoming, creating a relaxed and informative atmosphere. In particular, Andy, the store manager, was exceptional. His product knowledge, attention to detail, and patient approach made the process of selecting our new sofa both smooth and enjoyable.
Andy took the time to understand our needs and preferences, offering expert advice without ever making us feel rushed or pressured. His support and guidance were invaluable in helping us make the right choice for our home.
We are thoroughly pleased with both the service and our final purchase. We would not hesitate to recommend Sofology Plymouth to anyone looking for high-quality furniture and a first-class customer experience
June 14, 2025
Reply from Sofology - Plymouth
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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