Sofology - Preston Reviews 2,475

TrustScore 5 out of 5

4.9

Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY Preston, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Visited Sofology at Preston Deepdale today. We were warmly greeted by Mo then left alone to browse at our leisure. The range of sofas was extensive and of a high quality and the store was laid out wel... See more

Company replied

Rated 5 out of 5 stars

There was so much choice! Even better, the staff were available but introduced themselves then left us alone to wander around and try all the sofas out. When needed' they answered questions, but they... See more

Company replied

Rated 5 out of 5 stars

We bought our sofa from sofology in Preston and the two staff members who helped us were super helpful and knowledgeable (Jay and Mo). We wanted to see the different foot stool options but both weren'... See more

Company replied

Rated 5 out of 5 stars

Good and big store, variety of options to choose in sofas, neatly and well placed for demo. The high-resilience foam cushions are firm yet comfortable, the solid hardwood frame feels incredibly sturdy... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY, Preston, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Purchase of Carrera sofa though Jay

Jay was extremely helpful from when we walked in, suggesting we had a good look around before making any decision. She gave us plenty of time on our own once we'd found the sofa we liked but was on hand to answer questions when we had them. She explained the guarantees and finance fully before we signed on the dotted line. Thanks once again Jay ! Your time and patience was much appreciated.

November 2, 2025
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Reply from Sofology - Preston

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

A positive experience

Luke was extremely helpful & knowledgeable. He explained all the different options involved regarding the sofa & finance.

October 30, 2025
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Reply from Sofology - Preston

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Doreen was very helpful indeed during…

Doreen was very helpful indeed during our visit to the store. Thank you so much Doreen for your most kind assistance with our purchase. Richard Hirst.

November 1, 2025
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Reply from Sofology - Preston

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Recommend shop

Jay is lady with good experience. Help us with the choice of sofa. Very recommend this shop.

October 31, 2025
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Reply from Sofology - Preston

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Our new recliners

Luke your agent was very patient,professional ,knowledgeable, and friendly.
The model we have chosen appears to be well made, comfortable and hopefully long lasting

October 30, 2025
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Reply from Sofology - Preston

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Had just what we was looking for.

Had just what we was looking, and it was in the sale. RUSS was the person seeing to us and was friendly, knowledgeable, had us sorted in no time, we'll done Russ. So we are happy happy 😊

October 27, 2025
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Reply from Sofology - Preston

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

I went to the Preston showroom and Mo…

I went to the Preston showroom and Mo helped me with my purchase. Originally I was going to order it online but I’m very glad I didn’t because being able to talk to Mo helped me understand what my choices were.
He was willing to go the extra mile to make sure I got the best deal for me.
I look forward to writing a review when the sofa has been delivered.

October 26, 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Lots of advice and help!

What a fantastic shopping experience from start to finish. The staff are so welcoming and friendly, from floor staff to management! They go above and beyond. My husband and I felt relaxed throughout, we had a lovely coffee too! There is also a great balance in store between being helpful and leaving you to make decisions.

October 26, 2025
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Reply from Sofology - Preston

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly, we hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Helpful happy staff

Sold to us by Amanda who was such a helpful easy going member of staff. She made the purchase feel like the right one.

October 26, 2025
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Reply from Sofology - Preston

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Thanks Luke!

Luke was very knowledgable and helped us purchase our sofa. Thank you

October 26, 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Sofa purchase

Nice and easy experience

October 26, 2025
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Reply from Sofology - Preston

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Amazing

Amazing. Staff were very helpful and patient

October 13, 2025
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Reply from Sofology - Preston

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Excellent service

October 25, 2025
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Great customer service!

Russ at the Preston store was so helpful tonight! I knew which sofa I liked and went to store to confirm the colour before I ordered!
Russ was so helpful, patient and not at all pushy!
Thanks for your help!

October 20, 2025
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Reply from Sofology - Preston

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Felt at ease and not pressured into…

Felt at ease and not pressured into buying. Was given great advise on value for money.

October 18, 2025
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Reply from Sofology - Preston

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Luke was very informative and helpful

Luke was very informative and helpful. He made us feel relaxed and made us a lovely brew while we discussed our options

October 18, 2025
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Reply from Sofology - Preston

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Luke. Have a great day 😊

Rated 5 out of 5 stars

Luke was really helpful at rhe Preston…

Luke was really helpful at rhe Preston store with helping me with my choice and ensuring that it was exatclt what I wanted....

October 13, 2025
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Reply from Sofology - Preston

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Very helpful

Very helpful. I am almost deaf which l think he understood.

October 14, 2025
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Reply from Sofology - Preston

Thank you for awarding us 5 stars :-)

Rated 5 out of 5 stars

Very helpful staff but not pushy.

Good staff, reasonable prices, well staged furniture.

October 10, 2025
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Reply from Sofology - Preston

Thank you for sharing your feedback with us. We're delighted to hear you had a positive experience at Sofology Preston. Our team takes pride in providing excellent service, and it's great to know you found our staff helpful and our prices reasonable. Your kind words about our welcoming environment and well-staged furniture mean a lot to us.

We look forward to welcoming you back in the future. If you need further assistance, please reach out.

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