Visited Sofology at Preston Deepdale today. We were warmly greeted by Mo then left alone to browse at our leisure. The range of sofas was extensive and of a high quality and the store was laid out wel... See more
Company replied
Location
Switch locationUnit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY Preston, GB
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See what reviewers are saying
There was so much choice! Even better, the staff were available but introduced themselves then left us alone to wander around and try all the sofas out. When needed' they answered questions, but they... See more
Company replied
We bought our sofa from sofology in Preston and the two staff members who helped us were super helpful and knowledgeable (Jay and Mo). We wanted to see the different foot stool options but both weren'... See more
Company replied
Good and big store, variety of options to choose in sofas, neatly and well placed for demo. The high-resilience foam cushions are firm yet comfortable, the solid hardwood frame feels incredibly sturdy... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit K1, Deepdale Shopping Park, Blackpool Road, PR1 6QY, Preston, United Kingdom
4.9
Excellent
2K reviews
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Customer service was lovely
Customer service was lovely , so helpful , & friendly.. would buy here again .
November 1, 2025
Reply from Sofology - Preston
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great shop and brilliant staff
The shop was welcoming and well set out. Mo and Amanda were very helpful at the Preston Deepdale store
November 15, 2025
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Russ was fantastic
Russ was fantastic, he made sure the sofa was exactly as we wanted it.. we felt under no pressure at all and was given the time we needed to make decisions.
November 18, 2025
Reply from Sofology - Preston
Hi there, thank you for your review. Another great review for Russ, we will make sure to pass this on! Have a nice day.
Jay and Luke were very helpful and…
Jay and Luke were very helpful and patient on both our visits and are a credit to Sofology.
November 17, 2025
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
The lady who served us was very helpful…
The lady who served us was very helpful and friendly. She was very accommodating for our 2 year old who was being a little bit cranky, bringing him some biscuits.
November 16, 2025
Reply from Sofology - Preston
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Doreen was wonderful with us
Doreen was wonderful with us. The whole experience was amazing.
November 16, 2025
Reply from Sofology - Preston
Hi there, thank you for your review. Another great review for Doreen, we will make sure to pass this on! Have a nice day.
Special thanks to Luke
Luke was very helpful and friendly. Showed us all of the chairs that would work for our requirements very knowledgeable . Great experience thank you
November 15, 2025
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Doreen was an anazing sales person
Doreen was an anazing sales person. She made buying a sofa very easy
November 15, 2025
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
I recently purchased a sofa and chair…
I recently purchased a sofa and chair and was very happy with way I wasn’t hounded or pushed into buying it. I felt very comfortable with the sales lady Jay and didn’t feel at any point that I had to purchase anything. We were given coffee which was very nice. All in all would recommend Sofology and Jay from the Preston branch.
November 13, 2025
Reply from Sofology - Preston
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful staff
Staff were very helpful when we had questions, but were also happy to give us space to browse. Not pushy at all.
November 9, 2025
Reply from Sofology - Preston
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent Service!
Quick, super efficient, no hard selling, so friendly, answered all our questions. Special shout out to Luke who guided us through this effortless process!
November 11, 2025
Reply from Sofology - Preston
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Luke. Have a great day 😊
Excellent advice and overall experience…
Excellent advice and overall experience which enabled us to purchase the corner sofa and chair of our choice
November 9, 2025
Reply from Sofology - Preston
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
poor customer service, complete ignorance of the issue
We ordered a sofa at the store in Preston, based on online pictures that the sales representative showed us. The model of the sofa was in store but not in the colour we wanted. Whent the sofa arrived, the colour was a completely different shade. There are several other issues with the sofa as well, mainly that it looks cheaply made. The care products we purchased were not delivered. The delivery process and installation to less then 10min, without any demonstration or verification that the electricals are actually working. The guys simply were in such a rush that they did not even ask us to sign for the delivery.
When we raised the issue with customer service, and requested collection of the sofa, we received an email to ask for pictures and further explaination of the issues. This has all been submitted on 25/10. Since then i have repeatedly sent the information again and still have note received any acknowledgement that someone is dealing with the issues and the request.
November 10, 2025
Unprompted review
Reply from Sofology - Preston
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very satisfied customer
We were made to feel welcome and relaxed when choosing our new suite.
The staff were excellent in every way, there wasn't any pressure from them to decide on anything straight away and that enabled us to take our time and make sure we made the right choice.
This is the 2nd time we have purchased a suite from Sofology and would highly recommend you to friend's and family .
Thank you Sofology you've got it right.
November 7, 2025
Reply from Sofology - Preston
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
The team at Preston were fantastic
The team at Preston were fantastic! So helpful and really made it easy. Thank you!
November 2, 2025
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Preston
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service Doreen and Mo
November 5, 2025
Reply from Sofology - Preston
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service from russ at the…
Excellent service from russ at the Preston store, thanks russ
November 3, 2025
Reply from Sofology - Preston
Thank you for sharing your positive experience at Sofology Preston. We're thrilled that Russ provided excellent service during your visit. Your feedback is valuable, and we're glad our team met your expectations.
If you need further assistance, please reach out. We look forward to welcoming you back in the future.
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