Unbeknown to us our visit coincided with the last day of your store at Redbrick Mill in Dewsbury. We met an excellent salesman named Yameen, had a lovely chat and bought a table and a lamp at a fantas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were looking for various furniture items for our newly built upmarket holiday collection for 10 people. Your products lived up to our expectations and the knowledgeable staff made our decision eas... See more
Company replied
We had decided previously as to the sofa and fabrics required. We had been grateful of the preferred swatch being sent. On the day, the model was no longer on display but Ash phoned another store to... See more
Company replied
Visited Sofology at red brick mill Batley today. We’d actually ordered a sofa from a different store yesterday but was unsure on the colour choice . Ash was amazing ! He even got out a paint sample bo... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
218 Bradford Road, Batley, WF17 6JL, Batley, United Kingdom
- 03444828282
4.8
Excellent
301 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Redbrick lovely shopping experience
Ashley Bray at Redbrick saw us looking at a recliner out of my price range and showed me the ex-display model on offer. Very helpful explained about the insurance cover as worried as I have a cat. Just made it an enjoyable experience, wish I'd bought on the day
May 7, 2024
Reply from Sofology - Redbrick Mill
We're thrilled to hear about your positive experience with Ashley. It's wonderful to know that she went above and beyond to help you find the perfect recliner within your budget. We appreciate your kind words about her helpfulness and the time she took to explain the insurance cover. We strive to make every customer's experience enjoyable, and we're glad Ashley was able to do that for you.
Great buying experience
We had a great buying experience. The sales assistant, Maxine, was friendly and helpful, listened to what was important to us and then worked with us to find a style and configuration that met our needs. She wasn't pushy and didn't rush us into a making a decision. We were offered drinks and snacks during our visit, which also helped to make it a good experience.
May 4, 2024
Reply from Sofology - Redbrick Mill
We are so happy to hear you had a positive experience with our sales assistant. We strive to provide our customers with a friendly and helpful experience.
Great service & sofa but missing legs!
Great service at the Redbrick Mill store and fairly quick delivery. Unfortunately on delivery our sofa is missing its legs, meaning we’re basically sat on the floor. The customer service team were quick to reply and deal with the issue but are quoting a 3 week turnaround for the legs to be with us which is disappointing. The sofa itself is lovely and very comfy, will be even better when we have legs on it :)
April 29, 2024
Unprompted review
Reply from Sofology - Redbrick Mill
We appreciate your feedback and are sorry to hear about the missing legs on your sofa. We understand that this is frustrating, and we're working to get the legs to you as quickly as possible. We'll keep you updated on the progress.
Lots of great help and advice in store…
Lots of great help and advice in store around measurements and the right sofa for my needs
April 29, 2024
Reply from Sofology - Redbrick Mill
Thank you for taking the time to share your positive experience with us. We're delighted to hear that our in-store team was able to provide you with valuable assistance and guidance in selecting the right sofa for your needs. Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations. We appreciate your 5-star rating and look forward to serving you again in the future.
excellent service and help.
excellent service and help.
Ash was very helpful and proffesional. Gave us time allowing us to pick the perfect sofa. thanks
April 21, 2024
Reply from Sofology - Redbrick Mill
Hello, we are delighted to hear that you had a positive experience with us. Thank you for taking the time to share your feedback. We appreciate your business and hope to see you again soon.
Very helpful staff
April 22, 2024
Reply from Sofology - Redbrick Mill
Hi there, thanks for taking the time to leave a 5-star review.
Unbelievable customer Service
Maxine provided unbelievable customer service. She spent a lot of time talking through all the different options with us and advised us on the best products to get to meet our needs. All other staff were amazing with our three kids and provided them with free popcorn, a drink and put Disney plus on for them to watch so we could shop without interruption
April 14, 2024
Reply from Sofology - Redbrick Mill
Thank you for taking the time to leave such a positive review. We're delighted to hear that Maxine and the team were able to provide you with excellent customer service and that you had a great shopping experience. We'll be sure to pass on your kind words to the team.
Reply from Sofology - Redbrick Mill
Hi there, thank you for your review. Another great review for Rachel, we will make sure to pass this on! Have a nice day.
A pleasant experience
The Sofology staff member we dealt with, Rachel, was extremely helpful and helped us to decide what we wanted without any pressure at all. She made the process simple and straightforward and really listened to what we wanted. There was a very good range of sofas on display in the shop which made choosing easy. They also appeared to be of good quality.
April 6, 2024
Reply from Sofology - Redbrick Mill
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The girl in the shop who helped us was…
The girl in the shop who helped us was an absolute delight. Super polite and helpful, literally couldn’t do enough for us.
April 5, 2024
Reply from Sofology - Redbrick Mill
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great customer service
Great customer service.
There was an Easter egg hunt and a mini cinema so the kids were entertained.
Very clearly a well managed store.
Lots of colour choices to look at across the store.
April 1, 2024
Reply from Sofology - Redbrick Mill
Hi there, it sounds like a 10/10 experience in store here! We are thrilled to hear about it! Thank you for the feedback.
Maxine especially but all the staff…
Maxine especially but all the staff were lovely both before and after they knew we were ordering. They didn’t rush us, made us feel welcome and put together a fab deal on our sofa. Thankyou all.
April 1, 2024
Reply from Sofology - Redbrick Mill
Good Morning, thank you for taking the time to leave your wonderful review. I am pleased to hear of your great customer experience and will now pass your kind words onto the store. They will be thrilled to hear this feedback!
Great service and very kind and lovely…
Great service and very kind and lovely staff. Thanks for taking the time to helping me get the right product. Would strongly recommend and come back again!
March 26, 2024
Reply from Sofology - Redbrick Mill
Hi there, thank you so much for your review. We're really pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Ash was lovely
Ash was lovely, he did not rush us, let us chat between ourselves , but gave enough information for us to make a decision
March 29, 2024
Reply from Sofology - Redbrick Mill
What an amazing review, thank you so much for taking the time to write this 😊
I loved the sofa the instant I saw it
I loved the sofa the instant I saw it. It is perfect for my living room. As is the accompanying armchair.
February 10, 2024
Reply from Sofology - Redbrick Mill
Hello Jenny, I am so glad to hear that you've found a sofa perfect for your living room! We can't wait to get this delivered for you. 🚚
Great customer service
Great customer service. Consultant was very patient and knowledgeable.
March 25, 2024
Reply from Sofology - Redbrick Mill
Hi, thank you for your 5* review.
We only when in to look
We only when in to look, but the help we got was more then enough to make a decision
March 20, 2024
Reply from Sofology - Redbrick Mill
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Efficient and friendly
Really slick and efficient not to mention friendly ordering service.
March 18, 2024
Reply from Sofology - Redbrick Mill
Hi there, it sounds like a 10/10 experience in store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Redbrick Mill
Hello Lucy, thank you for your 5* review. We're glad that you had a great shopping experience with the store. We hope you found the perfect sofa 😊
Excellent service all…
Zak was very knowledgeable about all the products helped with measurements & best fit for my room, very enjoyable experience & looking forward to receiving my sofa
March 14, 2024
Reply from Sofology - Redbrick Mill
Hi there, thank you for your review. Another great review for Zak, we will make sure to pass this on! Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.