Sofology - Rotherham Reviews 3,931

TrustScore 5 out of 5

4.9

Unit 4 Beale Way, S62 6EJ Rotherham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Experienced, very welcoming staff (Adie). Put you at ease all the way through. Never pressured us at any time. during the visits including the purchase. Staff credit to your company . Thanks

Company replied

Rated 5 out of 5 stars

During our visit at sofology in Rotherham Chris (I think that was his name) was kind, warm, friendly & human in his approach to us buying the sofa. He had great knowledge of the furniture & discussed... See more

Company replied

Rated 5 out of 5 stars

On my first visit, I was left to browse at my own pace, which I really appreciated. When I did need help, a member of staff (whose name I unfortunately didn’t catch) talked me through the different... See more

Company replied

Rated 5 out of 5 stars

Tony was very knowledgeable and helpful when deciding what we needed in a sofa. He was very helpful and patient with us as we were buying for our first home. He was a lovely person all round, thank yo... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4 Beale Way, S62 6EJ, Rotherham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

We encounted Miles on entering the…

We encounted Miles on entering the showroom,he left us to browze, when we found something nearly suitable his expertise came to the fore.lovely chap very informative and helpful.

April 10, 2026
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Reply from Sofology - Rotherham

Thank you for awarding us 5 stars!

Rated 1 out of 5 stars

No swatch

Could not give us a swatch

April 6, 2026
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Reply from Sofology - Rotherham

Hi there, we’re sorry to hear this. Fabric swatches can be ordered free of charge directly from our website, so you can explore options at home before making a decision. If you need any help arranging this, please don't hesitate to get in touch!

Rated 5 out of 5 stars

Sofa purchase

Excellent service. Its great not to be hassled constantly while looking

April 6, 2026
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Reply from Sofology - Rotherham

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Leah the sales lady was very helpful…

Leah the sales lady was very helpful and knowledgeable.
She didn't push us to make a decision but let us take our time.
Once the decision was made she was very efficient.

April 1, 2026
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Reply from Sofology - Rotherham

Hi there, thank you for your review. Another great review for Leah, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great shopping experience

The shop is clean, bright and well laid to help with choosing the right sofa for our needs. We received a warm welcome and every member we of the team we saw said hello. The sales person Tara was friendly, knowledgeable, helpful and assisted us in choosing the right sofa and makes great coffee.

March 28, 2026
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Reply from Sofology - Rotherham

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We also agree, Tara makes a great cuppa!

Rated 5 out of 5 stars

Best customer service, ever!

First rate customer service! Really knew their stuff and after multiple visits (they were very patient, haha) guided me to the perfect fit for me. Couldn’t be happier with my choice and the care and attention they gave me. Highly recommend!

March 31, 2026
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Reply from Sofology - Rotherham

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 3 out of 5 stars

Went into store first time looking was…

Went into store first time looking was meet by a lovely women who was very helpful went back in next day no staff was around my mum shouted 3 times was just answered by a yes no 1 came was all sat talking on the upper level 2 other customers in store with same problem ended up coming out and ordering my sofa online however only had 1 email to conifm my order would be started and nothing since

March 26, 2026
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Reply from Sofology - Rotherham

Hi there, thank you for sharing your experience. We’re really sorry to hear about the lack of support you and your mum experienced during your visit, this is not the standard we aim for. We also understand how frustrating it must be to have limited communication after placing your online order. Please contact us directly with your order details so we can provide a proper update and assist you further.

Rated 5 out of 5 stars

The sales people haveing time to talk…

The sales people haveing time to talk with both of us.not being rushed to make a disision.

March 26, 2026
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Reply from Sofology - Rotherham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Such a warm welcome when we visited

Such a warm welcome when we visited. We dealt with Leah who was so friendly, very knowledgeable and patient with us while we sat on every sofa three times! From Conor, Ellie and Yuki the chihuahua.

March 28, 2026
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Reply from Sofology - Rotherham

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish! Bought the Allure sofa looks absolutely beautiful and I can't wait for the delivery day. This going to be a game- changer-super comfy and it's going to look ace in our living room.

March 28, 2026
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Reply from Sofology - Rotherham

What an amazing review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

A totally relaxing experience

Was very enjoyable talking to tony he explained how everything worked and was very helpful he couldn't do enough for us, even made us a lovely cup of tea. We're left to have a look around after everything explained

March 28, 2026
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Reply from Sofology - Rotherham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

We just ordered a hygge sofa from the…

We just ordered a hygge sofa from the sofology branch at parkgate, Rotherham. We got a fantastic service from Tony. He was really knowledgeable and friendly and not at all pushy. He also smelt very nice 😊 would definitely recommend

April 3, 2026
Unprompted review
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Reply from Sofology - Rotherham

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

Very friendly and helpful with good…

Very friendly and helpful with good advice.

March 26, 2026
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Reply from Sofology - Rotherham

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

We received excellent customer service…

We received excellent customer service yesterday (from Adrian?) while purchasing 2 x sofas and a footstool at Parkgate, Rotherham.
I would highly recommend the service, staff weren friendly and not pushy.

March 27, 2026
Unprompted review
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Reply from Sofology - Rotherham

Thank you for sharing your experience :-)

Rated 5 out of 5 stars

Tara was very helpful giving all…

Tara was very helpful giving all information in a pleasant straight forward manner without any pressure or pushy strategies, a pleasurable experience

March 23, 2026
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Reply from Sofology - Rotherham

Thank you for this great review Jill :-)

Rated 5 out of 5 stars

Thank you Nessie

Nessie was great, extremely helpful and knowledgeable. Was a quick process of buying our new sofa because of her help

March 23, 2026
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Reply from Sofology - Rotherham

Thanks for this fabulous review. We appreciate you sharing it with others!

Rated 5 out of 5 stars

Excellent service and staff!

Excellent service and staff!
Bought from Sofology before quality sofa’s for a good price
Thank you

March 23, 2026
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Reply from Sofology - Rotherham

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

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