Sofology - Royton Oldham Reviews 1,777

TrustScore 5 out of 5

4.9

Unit 17B, Centre Retail Park, Broadway, OL2 5HX Oldham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great choice of suites, friendly staff and efficient delivery service. Our suite was delivered within 10 days and looks fantastic.

Rated 5 out of 5 stars

We visited every single sofa shop in Manchester some of which we returned a couple of times we just could not see anything we liked. We finally made a choice in Elk mill Sofology shop, Hannah assisted... See more

Company replied

Rated 5 out of 5 stars

Hannah from the Oldham branch made the whole sofa buying process easy, extremely helpful with the configuration given our difficult space, went above and beyond by providing visuals and moving sofas... See more

Company replied

Rated 5 out of 5 stars

The manager who helped us decide on the sofas was fanstatic. She was patient and gave lots of ideas and even took my wife to different areas of the store so she could see different coloured walls, rug... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 17B, Centre Retail Park, Broadway, OL2 5HX, Oldham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Very friendly and informative

Hannah was very friendly and informative and helped go through the various options available aiding us in our final choice.

October 7, 2025
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Reply from Sofology - Royton Oldham

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Great experience with Irma

Irma was absolutely amazing at helping us choose a sofa, she knew so much detail and couldn’t do enough for us. The sofas at sofology were much nicer than other shops we tried and there was a real sense of customisability for style, colour, recliner etc.

October 4, 2025
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Reply from Sofology - Royton Oldham

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Dario’s amazing service

Dario’s amazing service. Explained everything clearly. Satisfied customer

October 4, 2025
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Reply from Sofology - Royton Oldham

We really appreciate your kind words – it’s great to know you found our the team in store amazing. Have a lovely day!

Rated 5 out of 5 stars

A professional company

Friendly but professional help and advice. Informative but not pressurized salesmanship. Important information about delivery cost given

October 2, 2025
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Reply from Sofology - Royton Oldham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Dan was amazing!!!

Dan was amazing!!!! He was professional and kind. He listened to what we wanted and ran everything efficiently.

September 28, 2025
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Reply from Sofology - Royton Oldham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

hi visited the store 3 times and still…

hi visited the store 3 times and still received a warm welcome

September 28, 2025
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Reply from Sofology - Royton Oldham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Staff let us take our time and…

Staff let us take our time and supported us to make the sofa fit the space giving different options

September 24, 2025
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Reply from Sofology - Royton Oldham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Elk MIll store Oldham (Paul)

Paul was so helpful in helping us choose the right sofa. He's very friendly and straight to the point no messing around, thank you.

September 23, 2025
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Reply from Sofology - Royton Oldham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

10 out of 10 for customer service

The staff are welcoming and professional and informative
Paul who dealt with me went out of his way to answer any questions re-the ordering and delivery process

September 23, 2025
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Reply from Sofology - Royton Oldham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Thanks Paul at Elk mill branch

Easy process, great sofa and most importantly great customer service. Thanks Paul. Lovely chatting to you.

September 21, 2025
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Reply from Sofology - Royton Oldham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Diariou was phenomenal

Diariou was phenomenal! Great customer service, attentive and friendly and make our expierence super easy and enjoyable. Would recommend for anyone looking to buy a sofa!

September 21, 2025
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Reply from Sofology - Royton Oldham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

My experience was made great by Hannah…

My experience was made great by Hannah Hussein being so natural and not being pushy in any way,she left it for me to make the decision of what to buy,and just helping me when required.Thank you.

September 17, 2025
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Reply from Sofology - Royton Oldham

Thank you for taking the time to leave this great review :-)

Rated 5 out of 5 stars

We were greeted shortly after we came…

We were greeted shortly after we came into the store,but then left free to look around and although we weren't "followed round" we were aware that the staff kept an eye out for if and when we needed to speak to them.
Good advice was also offered.
A pleasant afternoon with no hassle
And found just what we wanted

September 16, 2025
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Reply from Sofology - Royton Oldham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Diariou relaxed customer experience and no…

A relaxed customer experience and no pressure with Diariou.
Thanks very much.

September 18, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

There was no hard sell

There was no hard sell, no being jumped on whilst browsing, just the right amount of interaction from sales that were happy to help with any questions. I would definitely recommend a visit. Diariou was wonderful.
I came away very happy with my purchase.

September 14, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

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