Sofology - Royton Oldham Reviews 1,777

TrustScore 5 out of 5

4.9

Unit 17B, Centre Retail Park, Broadway, OL2 5HX Oldham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great choice of suites, friendly staff and efficient delivery service. Our suite was delivered within 10 days and looks fantastic.

Rated 5 out of 5 stars

We visited every single sofa shop in Manchester some of which we returned a couple of times we just could not see anything we liked. We finally made a choice in Elk mill Sofology shop, Hannah assisted... See more

Company replied

Rated 5 out of 5 stars

Hannah from the Oldham branch made the whole sofa buying process easy, extremely helpful with the configuration given our difficult space, went above and beyond by providing visuals and moving sofas... See more

Company replied

Rated 5 out of 5 stars

The manager who helped us decide on the sofas was fanstatic. She was patient and gave lots of ideas and even took my wife to different areas of the store so she could see different coloured walls, rug... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 17B, Centre Retail Park, Broadway, OL2 5HX, Oldham, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful salesman

September 13, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.

Rated 5 out of 5 stars

Was greeted by a lovely lady called…

Was greeted by a lovely lady called Diariou who was soo helpful...
With her help I was able to purchase a sofa and was comfortable with the repayments..

September 8, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Really friendly and helpful staff who relaxed and not at all pushy

We’ve been looking for new sofas for a while and had visited the store a few times and spoken to Phil, who was very knowledgeable, professional and extremely helpful, but really laid back, friendly and not at all pushy (unlike one other local retailer in particular).

We hope the rest of our Sofology experience is as positive and the purchase process.

September 10, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Rated 5 out of 5 stars

We were left alone to decide ourselves…

We liked the fact that we were left alone to decide ourselves which sofa we liked instead of pushy sales staff following us around and interfering, which we experienced at other sofa centers

August 25, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Stress-free buying

The lady we spoke to, Hannah, was very helpful, friendly and informative. Buying our furniture was enjoyable and stress-free.

September 10, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Nice friendly and welcoming

Nice friendly and welcoming

August 31, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Sofology - positive experience 5

Phil and Hannah were really helpful and patient. They made the purchase experience easy and straightforward.

September 8, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Diariou was a great help when choosing…

Diariou was a great help when choosing our sofa, really informative and gave us good advice and tips on how to look after it. Would 100% recommend her for any help when looking for your dream sofa.

September 7, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly, there was a lovely lady there (unfortunately did not get her name) but she interacted with our son so well even gave him a biscuit and some colouring activity pack. Jordan was lovely too!

August 31, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you so much for your review. We're pleased to hear you found the team helpful and friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Staff are really polite

Staff are really polite, helpfull and patient. They don't rush you into a decision. Very informative in terms of the process, levels of services and range of products. They helped occupy my children so I could make an informative decision in peace. I won't go anywhere else with sofa buying. So far I am a very happy customer.

August 27, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very helpful .

Very helpful .

August 30, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Extremely helpful
Sound advice

Paul and Diariou

August 27, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

New Settee

jordan who is dealt with was great, only talked to us when we had questions. Just let us look around in our own time
could not fault him

August 23, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi Mark,

Thank you so much for taking the time to leave us a review. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon!

Rated 5 out of 5 stars

Helpful

Salesperson, Phil was great help

August 23, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

I came into sofology today and Jordon…

I came into sofology today and Jordon was very helpful and knowledgeable, the process of buying the sofa was very easy and efficient and can’t wait for my new sofa to arrive.

August 22, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Great all round

Great all round
Dan was really helpful and the process of buying a sofa was straight forward, no complaints!

August 15, 2025
Sofology - Royton Oldham logo

Reply from Sofology - Royton Oldham

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look