Amazing customer service, as always! As much as I don’t order a sofa every day, or even year, I ordered my last one from you 6 years ago and experienced the same care. Justin at your Rugby branch was... See more
Company replied
Location
Switch locationUnit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR Rugby, GB
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Sales man brilliant went through everything we needed to know about our purchase.. this tall black guy was an absolute star can’t remember his name never stop smiling and laughing at my dreadful joke... See more
Company replied
Quiet friendly atmosphere and staff. Pleasure to do business with and no push at all. Lads moving the display sofas were helpful too. First went next door into Furniture Village but we were hounded... See more
Company replied
staff greeting very good. not pushy. very knowledgeable of the product we purchased. Our experience with the whole purchase process with Bart was very smooth, friendly and professional. We were offer... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 26, Elliott's Field Retail Park, Leicester Road, CV21 1SR, Rugby, United Kingdom
4.9
Excellent
2K reviews
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The staff at Sofology are extremely…
The staff at Sofology are extremely friendly and professional. Our experience at the Rugby store was exactly what anyone would wish for. Bart in particular made our customer journey an excellent one. The Rugby staff are a credit to Sofology and mirror the quality of their products.
July 14, 2025
Reply from Sofology - Rugby
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Excellent customer service
The customer service shown in this store was outstanding. A friendly welcome into the store but without feeling pounced on. Lloyd helped me and he very friendly, polite and beyond helpful. He was very knowledgeable about the products and didn’t rush me at all. Showed me all the features of the sofa and let me have time to make myself comfortable and play around with all the controls. He checked in on us and explained everything thoroughly. I would not hesitate to recommend this store and will definitely be going back when it comes to buying another sofa! Thank you so much!!
July 6, 2025
Reply from Sofology - Rugby
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Fran was eager to help us and talked…
Fran was eager to help us and talked knowledgeably about the sofa we were interested in.
July 2, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Fran. Have a great day 😊
Fran was great
Fran was great, really good at guiding us and helping us make the right choice
July 1, 2025
Reply from Sofology - Rugby
Thank you for awarding us 5 stars Ginny
Reply from Sofology - Rugby
Thank you for awarding us 5 stars David :-)
Lloyd, Fran and Lisa
Lloyd, Francesca and Lisa made the whole sales process a breeze.
It was refreshing not to be followed around in the showroom, but be given the space to browse at leisure.
A real pleasurable experience.
June 19, 2025
Reply from Sofology - Rugby
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Friendly service
Friendly service, very knowledgeable about their products and service package. No pressure. All in all an enjoyable experience and we found exactly what we wanted.
June 15, 2025
Reply from Sofology - Rugby
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Good and knowledgable service
Good and knowledgable service
Jason was polite and courteous
June 14, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jason. Have a great day 😊
The staff member Lloyd was really…helpful
The staff member Lloyd was really helpful .I ended up buying more than I went in for because of his information
June 11, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Lloyd. Have a great day 😊
Customer service was excellent
Customer service was excellent, we went back and changed our order and nothing was too much trouble
June 8, 2025
Reply from Sofology - Rugby
Thank you for sharing your experience!
Lovely store
Lovely store, friendly non pushy staff, answered all our questions, no matter how daft they where. Had a laugh with us, while also making us feel relaxed and best of all offered us a drink.
June 7, 2025
Reply from Sofology - Rugby
Thank you for your fantastic review!
Lisa was brilliant
Lisa was brilliant. Went above and beyond. Made the whole experience a pleasure. Well done Lisa and Sofology.
June 7, 2025
Reply from Sofology - Rugby
Thank you so much for taking the time to share your experience with us!
Lloyd is an excellent credit to the…
Lloyd is an excellent credit to the company. Second time he has assured us and again am very happy.
June 4, 2025
Reply from Sofology - Rugby
Hi there, thank you for your review. Another great review for Lloyd, we will make sure to pass this on! Have a nice day!
One of the best place to find good…
One of the best place to find good quality sofas in UK, We recently visited the Rugby store to book sofas for our new home. The staff is great who helped us identify best sofas for our comfort and guide us through all details and booking process.
May 31, 2025
Reply from Sofology - Rugby
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Rugby
Thank you for your wonderful feedback!
Lloyd in Rugby was great
Lloyd in Rugby was great. Very pleasant and easy transaction, knew his stuff - made it all very easy.
May 28, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Rugby
Thank you for your feedback!
Reply from Sofology - Rugby
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Very helpful and informative sales…
Very helpful and informative sales assistant named Bart.
May 26, 2025
Reply from Sofology - Rugby
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Very friendly and excellent
Very friendly customer service and helped us select the right product we were looking for.
May 25, 2025
Reply from Sofology - Rugby
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
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