I was genuinely impressed by the level of service I received from start to finish. I was approached promptly by Neal as soon as I entered the shop who asked about what I was looking for and re... See more
Company replied
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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Met an amazing staff member called Leon, who helped us place our sofa order. From the very beginning, he was polite, friendly, and genuinely engaging, making the whole experience smooth and enjoya... See more
Company replied
Visited the solihull store last week,we we're left alone initially to look around. Then Ali introduced himself to us,and completely left us to look around uninterrupted until we needed Ali'S help.... See more
Company replied
Ali greeted us in a warm, relaxed way and never pushed a sales pitch. He was informative, guided us in the right direction, and then gave us space to explore. Later, Leon was on hand to answer our que... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.9
Excellent
2K reviews
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It was a really pleasant shopping…
It was a really pleasant shopping experience. Leon introduced himself when we entered the shop, then encouraged us to browse and that we knew where to find him when needed. We felt no pressure to hurry, very welcoming. We chose our suite and he helped us with our selection and the final details. Also he assisted us with navigating the small print for us
October 7, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Solihull
Hello, thank you so much for your review. We are so happy to hear this!
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Solihull Experience
Ali & Ben were fantastic. No hard sell and very knowledgeable. Would highly recommend
October 3, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Ask for Neil or Ali
We had both Neil and Ali help us with our purchase. Ali was great in explaining anything additional we queried about and Neil was great at putting us at ease!
October 5, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Very good customer experience
The help and advice we received from Liam was invaluable to ensure we picked the best sofa for us and our new house.
October 4, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Jade was lovely
Jade was lovely. She gave great advice. She was not pushy and gave us time to think and talk.
Neal was great too.
The service that we received was fab thank you
October 4, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Great experience today with Ali
Great experience today with Ali. He was extremely approachable, explained everything in detail and answered any queries I had.
October 4, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
SOFA PURCHASE
My wife and I attended Sofology on ,Marshall Lake Road Shirley Solihull on 1/10/25.Therein we were greeted by Leon Iqbal sales assistant who listed attentively to our requirements and took us within 3 items viewed to our perfect pick,for comfort and extras I.e.The Lazyboy. .Leon was courteous and patient and explained the purchase procedure and adds if required. He was good humoured and there was no pressure sales talk. We thoroughly enjoyed his expertise and cheerful manner we wholly recommend Leon as a great ambassador and sales person for your company and products. Excellent service throughout. J.McCallion
October 1, 2025
Reply from Sofology - Solihull
Good afternoon, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Best sofa company
Great customer service...no pushy sales great place to purchase a sofa would definitely come back again
October 3, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Helpful and polite staff
Helpful and polite staff. Took time to explain and demonstrate the chair.
September 28, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased to hear you found the team helpful in store. We hope you found the perfect sofa! Have a great day 😊
Excellent customer service
Excellent customer service and knowledge of sofas, Leon was extremely approachable and friendly.
September 30, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Perfect customer service thank you Leon.
September 30, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Lovely customer service!
Lovely customer service!! Really happy with the staff and really happy with the service provided.
September 29, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
The salesperson Leon
The salesperson, Leon, was extremely helpful and did not come over as pushy at all. Good range of sofas and massive choice of fabrics and colour options
September 28, 2025
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great member of staff
Very helpful and extremely understanding throughout the process.
September 27, 2025
Reply from Sofology - Solihull
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Great service
Good experience in choosing our sofas. Helpful and friendly salesman.
September 23, 2025
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Apalling service
Apalling service not sure how the reviews are this good
We only had 70% of the sofa delivered finally got the rest 4 days later
Defect on one arm which sofology are saying will rectify itself unbelievable. The delivery drivers pointed it out aswel said they will report but sofology not interested . Rang Solihull branch said they will get back to me nothing overhaul appalling regret the purchase. Chat bot a nitemare aswel
September 20, 2025
Unprompted review
Reply from Sofology - Solihull
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
Kind regards
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