Went in to buy a sofa we'd previously seen. Spotted a different one as we walked through the store, at twice the price, but when the method of production and quality of materials were explained to... See more
Company replied
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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We were approached when we walked in and greeted by a member of staff who gave us a brief explanation, offered us a drink, and let us know they were there to help if needed, then left us alone to br... See more
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Excellent service from start to finish with the Solihull team. They were patient with us and explained the process and helped the choice as well with the aftercare available.
Company replied
Leon at the Shirley Solihull branch was fantastic with us and provided all the information we needed and answered all our questions. Didn't feel pressured at all and he was very understanding of our a... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.8
Excellent
2K reviews
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Josh the salesman was honest
Josh the salesman was honest, very helpful and not pushy.
December 2, 2025
Reply from Sofology - Solihull
Hi there, thank you for your review. Another great review for Josh, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review Mr Prendi😊
Great in store service…
Great in store service from Leon, helpful and patient. Good advice, well informed and didn't over sell. A pleasure to work with to pick our perfect sofa.
Thank you
November 30, 2025
Reply from Sofology - Solihull
Hi there, thank you for your review. Another great review for Leon, we will make sure to pass this on! Have a nice day.
The sales person that I dealt with was…
The sales person that I dealt with was very helpful.
Any questions that I asked were all answered fully,
The answers he provided me with , were very informative.
And made my decision to buy the sofa, very easy.
Would recommend to family & friends .
November 29, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Purchase of Sofa and Chair (Store Clearance Items)
My experience with my sofa and chair purchase was excellent. I viewed the Ziggy 3 seater and chair yesterday, which was included in the clearance sale for showroom items. The salesperson was Ali, who kindly agreed to hold both items for me for 24 hours in order that i could feedback to my wife, prior to purchasing. When back to see Ali this afternoon to purchase the sofa and chair. Ali was extremely helpful,and concisely talked me through the process, advised on the available purchase/finance options and delivery arrangements. Absolutely delighted with my experience. Thank you Ali for your excellent customer care. It was greatly appreciated.
November 28, 2025
Reply from Sofology - Solihull
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Very georgihelpful staff and explains the…
Very helpful staff and explains the different materials and cushion fillings differences 10/10
November 26, 2025
Reply from Sofology - Solihull
Thank you for awarding us 5 stars Mr Mcdoough :-)
The shopping assistant was very…
The shopping assistant was very friendly helpful amd professional.
November 23, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly. We hope you found the perfect sofa! Have a great day 😊
Leon was very helpful and fantastic at…
Leon was very helpful and fantastic at explaining everything in detail. We would highly recommend you visit him when looking in store!
November 22, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
what a day!
Ali made our experience well enough to enjoy the day and make a decision.
the manager used his initiation to help the process of purchasing our sofa. both were good, kind and did their job well.
November 16, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent experience helped by Leon!
I don’t usually leave reviews but feel compelled to on this occasion as our sales assistant - Leon was absolutely superb! He helped my wife and I choose the perfect furniture for our new home when we didn’t know where to begin. A seamless process coupled with a great guy helping us - we knew we could not go wrong! Leon - you’re a credit to the store!
November 18, 2025
Reply from Sofology - Solihull
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Great customer service
Great customer service - thanks to the gent that sold us the sofas
All delivered now and done, smooth
October 4, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Smooth Purchase
Bought a 3 seater Keswick sofa today. Neal, the salesperson, was very helpful and smoothly took us through the purchase / delivery process and explained what options we could add ie Care Kit and Sofaglide.
Good experience- no issues.
November 18, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Plenty of room and time to try many…
Plenty of room and time to try many different products without anybody pushing you.
When we were ready Ali was very helpful and informative to seal the deal
November 17, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
When looking to buy the Hugo sofa and…
When looking to buy the Hugo sofa and chair for the last 6 mths. Came today to finally put in the order.
So happy with the service and the process was very easy
November 15, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Extremely helpfull…
Ali sales person was extremely helpfull informative and polite , we could not have asked for anything more.
November 15, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Thank you Leon
Leon was very attentive and professional when we picked our sofas, they look amazing quality - he told us all the information we need to know! Thank you for a great experience
November 10, 2025
Reply from Sofology - Solihull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very pleasant experience
Very pleasant experience. Knowledgeable and friendly staff, who told me everything I needed to know. I can recommend the store based on my experience.
The lead time seemed a tad long but I knew that from the outset if that could be improved on in the future I feel that can only be a good thing.
October 5, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
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