I was genuinely impressed by the level of service I received from start to finish. I was approached promptly by Neal as soon as I entered the shop who asked about what I was looking for and re... See more
Company replied
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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Met an amazing staff member called Leon, who helped us place our sofa order. From the very beginning, he was polite, friendly, and genuinely engaging, making the whole experience smooth and enjoya... See more
Company replied
Visited the solihull store last week,we we're left alone initially to look around. Then Ali introduced himself to us,and completely left us to look around uninterrupted until we needed Ali'S help.... See more
Company replied
Ali greeted us in a warm, relaxed way and never pushed a sales pitch. He was informative, guided us in the right direction, and then gave us space to explore. Later, Leon was on hand to answer our que... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.9
Excellent
2K reviews
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Great experience
As soon as we walked into the store we were greeted by a colleague and was introduced to Leon. Very friendly, gave helpful recommendations and left happy after purchasing a sofa. Would highly recommend. Thank you
October 29, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very clear and friendly advisor dealing…
Very clear and friendly advisor dealing with our purchase
October 27, 2025
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Was a great experience …
Was a great experience from initially looking to buy a new sofa, through to actually buying one. We first visited to have a look around the Solihull store after looking on line. We was welcomed to the store by Aliza, but most importantly wasn’t pressured, we was given time and space to browse at our leisure. We looked at and tried various sofas and actually decided we liked one we hadn’t even considered online the most. We went off on our first visit to another well known sofa shop not far away to compare what we had tried here, we fairly soon came to the conclusion none of these didn’t come close to what we had tried at sofology. We returned the following day and was again greeted by Aliza who was once again very pleasant and knowledgeable and we couldn’t fault her in anyway. We soon had our new sofa on order and was left to stay and play with the showroom one as long as we wanted. All round great experience, very pleasant and smiley staff and wouldn’t hesitate to go back
October 26, 2025
Reply from Sofology - Solihull
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Solihull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Customer service
Jade was truly amazing, great customer service and extremely understanding. Thank you x
October 25, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Brilliant staff!
Neil and Leon were so helpful and patient over our 3 visits to find our sofa.
October 21, 2025
Reply from Sofology - Solihull
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The sofas were unable to be delivered…
The sofas were unable to be delivered as they did not fit through our internal doors. We were assured by the customer sales assistant that the sofa would fit after providing measuments , she also advised the arms of the sofa could be dismantled. The delivery team and the various people i have spoken to since friday are unable to provide me with an update on if this is possible ( removing the arms) or on the next possible steps. The lining on the sofa was also ripped upon inspection from the delivery team when they took it out of the van. This is very dissapointing from a so called premium company.
1665908 - ref
October 17, 2025
Unprompted review
Reply from Sofology - Solihull
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Stress free experience r experience was easy and relaxing
Our experience was easy and relaxing , no pressure , bought a sofa stress free quick and easy. Leon was very police and friendly helpful as was Eliza on our previous visit.
This is our 2nd purchase this year, and would definitely recommend Sofology ..
October 21, 2025
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Well done!!
Great selection of sofas. Store is well laid out, and there is parking right outside the store. Neal was very helpful in assisting us to choose the right sofa. Great customer service.
October 16, 2025
Reply from Sofology - Solihull
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!
No pushy sales people
No pushy sales people but plenty of staff to help if needed. Quick and simple process to purchase on finance, everything explained well
October 18, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
The service and the helpfulness of the…
The service and the helpfulness of the sales assistant
October 12, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
We had a 10/10 experience! Thank you!
We had the best experience with Neil and the lady who was training alongside him. They were both extremely professional and knowledgeable. They made the process so easy. Thank you!
September 20, 2025
Reply from Sofology - Solihull
Thank you for awarding us 5 stars :-)
Very helpful friendly staff
Very helpful friendly staff
Explain everything well and show you what you need
October 11, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
From the moment we walked into the…
From the moment we walked into the store there was no pressure Leon introduced him self and let us no where he was if we needed any help or questions answered it was nice to not be followed around once we found our perfect sofa Leon was on hand to go through everything with us and it was a great smooth experience there was a lovely gentleman working along side Leon who was very nice to vert happy with our experience today
October 11, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nice sofa’s and customer experience
Very nice sofa. Customer service was great. Leon was very helpful, professional and pleasure to deal with from beginning to end, he helped us with both our sofas. Highly recommend !
October 6, 2025
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
What a pleasure it was to deal with…
What a pleasure it was to deal with your consultant Leon today. Nothing was too much trouble for him, whilst he gave us his full attention. We asked a lot of questions which he answered with great knowledge. He was very pleasant & patient & possesses admirable customer care qualities. He literally helped us in making the right choice of sofa for us. Looking forward to receiving our new sofa. Thank you Leon & sofology.
October 7, 2025
Reply from Sofology - Solihull
Thank you for taking the time to write this amazing review!
Made to feel at ease and no sales…
Made to feel at ease and no sales pressure from leon
And he was very informative
October 7, 2025
Reply from Sofology - Solihull
Thank you for visiting :-)
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