I was genuinely impressed by the level of service I received from start to finish. I was approached promptly by Neal as soon as I entered the shop who asked about what I was looking for and re... See more
Company replied
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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Met an amazing staff member called Leon, who helped us place our sofa order. From the very beginning, he was polite, friendly, and genuinely engaging, making the whole experience smooth and enjoya... See more
Company replied
Visited the solihull store last week,we we're left alone initially to look around. Then Ali introduced himself to us,and completely left us to look around uninterrupted until we needed Ali'S help.... See more
Company replied
Ali greeted us in a warm, relaxed way and never pushed a sales pitch. He was informative, guided us in the right direction, and then gave us space to explore. Later, Leon was on hand to answer our que... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.9
Excellent
2K reviews
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Salesperson greeted us and then stepped…
Salesperson greeted us and then stepped into the background. Any question we had were dealt with with a friendly answer. No pressure for us to buy. Ali, the salesman took us through every step when we decided to buy. A very enjoyable experience, will definitely recommend to potential sofa searchers.
March 13, 2026
Reply from Sofology - Solihull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great service
Great service, we went into the store multiple times to look at sofas. When we found our sofa, the order process was easy and everything was clear. Delivery was great, efficient and the sofas are amazing!
October 22, 2025
Reply from Sofology - Solihull
What an amazing review, thank you so much for taking the time to write this 😊
Ali was amazing no pressure at all and…
Ali was amazing no pressure at all and nothing was too much trouble he explained everything in great detail and changing the colour after ordering was none with no hassle highly recommend and fabulous quality
March 8, 2026
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service provided by Ali and that you would recommend us! Have a great day 😊
Amazing customer service Aliza
March 4, 2026
Reply from Sofology - Solihull
Hello Leon, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Aliza was very helpful and friendly…
Aliza was very helpful and friendly when we called in last week, and she explained everything very clearly. When I went in today - a week later - to place the order, she remembered me and the product I wanted instantly, and guided me through the whole process with great care and friendly attention. She is an asset to Sofology.
March 5, 2026
Reply from Sofology - Solihull
Thank you for your wonderful feedback! 😊 We’re delighted to hear Aliza provided such friendly, attentive service and remembered your visit. We’ll be sure to pass on your kind words, she truly is an asset to the team! 🛋️✨
Very helpful and good knowledge with…
Very helpful and good knowledge with the product.
March 3, 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars Sukhbir
Ali the sales chap was a delight
Ali the sales chap was a delight! Very knowledgeable and helpful.
February 21, 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars Kelle
We visited your Solihull store twice…
We visited your Solihull store twice whilst making our decision. On the first occasion we were attended to by Ali and by Leon on the second. Both were extremely polite and helpful readily supplying the information requested and volunteering additional detail. A satisfactory result all round.
February 24, 2026
Reply from Sofology - Solihull
Thank you for choosing Sofology Nigel!
Good service
Leon was very helpful and knowledgeable about the furniture. He spent time with us providing details and then left us to browse at our own leisure without being overly persistent. Something I really appreciate.
March 1, 2026
Reply from Sofology - Solihull
Thank you for sharing Paula :-)
Ali who helped us with the purchase was…
Ali who helped us with the purchase was amazing and very knowledgable. He went above and beyond to help us when the other lady who was in the store dismissed us quickly and was very aloof and never bothered to help.
Thanks to Ali we made the purchase today with ease. He gave us options and alternatives thereby helping us complete the purchase
March 1, 2026
Reply from Sofology - Solihull
Thank you for this fantastic review Anu :-)
Joshua was brilliant
Joshua was brilliant. Very knowledgeable and took us through step by step of the configuration. It was a pleasure dealing with him
February 28, 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars Steve :-)
Leon was really helpful when purchasing…
Leon was really helpful when purchasing our sofa, he was professional, knowledgeable and friendly with a no pressure sales approach which we appreciated! Would shop here again- thank you!
January 5, 2026
Reply from Sofology - Solihull
Thank you for sharing your experience Charley
Really good service
We had a really good service at the store. Neil and Leon served us on 2 separate occasions.
We didn’t feel rushed into buying the products.
February 21, 2026
Reply from Sofology - Solihull
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Staff were super helpful no pushy sales…
Staff were super helpful no pushy sales at all which was great would 100 percent recommend. Leonne advised us along with the store manager to make the right choice
February 21, 2026
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Salesperson went of her way and was…
Salesperson went of her way and was very helpful
February 21, 2026
Reply from Sofology - Solihull
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Brilliant customers service
Brilliant customers service when we purchased our sofa, Ali took us through every step and made our experience from this store very good.
January 27, 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars James.
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
We spoke to Eliza who was very…
We spoke to Eliza who was very knowledgeable and friendly.
February 14, 2026
Reply from Sofology - Solihull
Hi there, thank you for your review. Another great review for Eliza, we will make sure to pass this on! Have a nice day.
Great service and with experience i can…
Great service and with experience i can say the the furniture is great quality.
February 11, 2026
Reply from Sofology - Solihull
Thank you for sharing your experience :-)
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