Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more
Company replied
New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB
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Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more
Company replied
Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more
Company replied
The sales assistant, Cloe, was more than helpful. She went out of her way to research options for us and show us the differences between different products, so that we were able to make a purchase wit... See more
Company replied
I recently bought two two seater sofas from the Speke, Liverpool branch. When I returned home, I realised one was too big for my space. I went back and saw Clio, my original sales representative, and... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom
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Reply from Sofology - Speke Liverpool
Great range. Time to try sofas. No pressure to buy. Staff helpful and informative.

Reply from Sofology - Speke Liverpool
She was very professional and friendly throughout the sofa purchase

Reply from Sofology - Speke Liverpool
Excellent service initially from Rebecca who helped to find a sofa to meet my requirements and then when ready to order fantastic service from Shaun. Friendly, professional and knowledgeable throughout. Would highly recommend.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Visited the store twice,loved that the store team didn't bother you whilst browsing.Went away to compare with other brands and also online but decided to order from Sofology.
Rebecca at Speke took our order and was helpful,friendly and informative.
My only complaint is the delivery charge which I think is excessive,other furniture I have ordered is either free delivery or less than half what Sofology is charging.

Reply from Sofology - Speke Liverpool
Peter the sales person was very friendly and helpful, great service at Speke Store

Reply from Sofology - Speke Liverpool
Lovely shopping in Speke store Liverpool , pleasant, friendly staff and there if we needed any help , which was nice to be left to browse

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
We visited the store in Speke Liverpool. Rebecca Leigh was exceptionally helpful and she answered all of our questions. She provided professional support and guided us in the right direction, to make our shopping experience very straightforward.

Reply from Sofology - Speke Liverpool
Lovely instore experience in Speke, very informative and relaxing. No pushy sales people but always someone around for any questions.

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Friendly helpful staff. Lauren was very knowledgeable on the sofa ranges and functionality of the sofa

Reply from Sofology - Speke Liverpool

Reply from Sofology - Speke Liverpool
Rebecca at Speke Sofology listened to what I wanted and directed me to the right sofa on the first attempt. This was particularly important as I have an energy limiting condition and needed to find the right one quickly.

Reply from Sofology - Speke Liverpool
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