Sofology - Speke Liverpool Reviews 

1,983
TrustScore 5 out of 5

4.9

New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB


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Rated 5 out of 5 stars

Yet to receive the sofa, but the experience was excellent. The staff weren’t pushy and I was allowed to walk around without pressure to find a sofa I wanted. The service through purchasing was easy an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more

Company replied

Rated 5 out of 5 stars

The sales assistant, Cloe, was more than helpful. She went out of her way to research options for us and show us the differences between different products, so that we were able to make a purchase wit... See more

Company replied

Rated 5 out of 5 stars

I recently bought two two seater sofas from the Speke, Liverpool branch. When I returned home, I realised one was too big for my space. I went back and saw Clio, my original sales representative, and... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,983)

18,968 reviews in the last 12 months

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Rated 5 out of 5 stars

Great and helpful customer service x

Great and helpful customer service x

January 23, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great range

Great range. Time to try sofas. No pressure to buy. Staff helpful and informative.

January 23, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Sofas purchased

She was very professional and friendly throughout the sofa purchase

January 18, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Excellent service at Speke

Excellent service initially from Rebecca who helped to find a sofa to meet my requirements and then when ready to order fantastic service from Shaun. Friendly, professional and knowledgeable throughout. Would highly recommend.

January 19, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Great staff pleasant experience great…

Great staff pleasant experience great price

January 17, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Great choice and quality again.

Great choice and quality again.

January 17, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Excellent range

Excellent range. Staff very helpful.

January 15, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Yes yes

Yes yes yes yes yes

January 8, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

No Hassle

Visited the store twice,loved that the store team didn't bother you whilst browsing.Went away to compare with other brands and also online but decided to order from Sofology.
Rebecca at Speke took our order and was helpful,friendly and informative.
My only complaint is the delivery charge which I think is excessive,other furniture I have ordered is either free delivery or less than half what Sofology is charging.

January 11, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Thank you for sharing your experience Jean :-)

Rated 5 out of 5 stars

Lovely store

Lovely shopping in Speke store Liverpool , pleasant, friendly staff and there if we needed any help , which was nice to be left to browse

January 9, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

New Sofa

Peter the salesman was very informative and helpful. He was excellent 👍

January 4, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you for your review. Another great review for Peter, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Speke Liverpool Sofology is the best place to buy your sofas!

We visited the store in Speke Liverpool. Rebecca Leigh was exceptionally helpful and she answered all of our questions. She provided professional support and guided us in the right direction, to make our shopping experience very straightforward.

January 5, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Thank you for taking the time to write this great review :-)

Rated 5 out of 5 stars

Lovely instore experience in Speke

Lovely instore experience in Speke, very informative and relaxing. No pushy sales people but always someone around for any questions.

January 5, 2026
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Reply from Sofology - Speke Liverpool

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Really good service

Really good service, helped us get the sofs we wanted

January 3, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐

We’re really pleased to hear you had a great experience.

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Lauren was very knowledgeable on the sofa ranges and functionality of the sofa

January 3, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Excellent

Excellent, helpful staff especially Peter and Shaun.

December 27, 2025
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Rebecca at Speke Sofology listened to…

Rebecca at Speke Sofology listened to what I wanted and directed me to the right sofa on the first attempt. This was particularly important as I have an energy limiting condition and needed to find the right one quickly.

January 2, 2026
Sofology - Speke Liverpool logo

Reply from Sofology - Speke Liverpool

Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊

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