Sofology - Speke Liverpool Reviews 

1,982
TrustScore 5 out of 5

4.9

New Mersey Retail Park, Speke Road, L24 8QB Liverpool, GB


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Rated 5 out of 5 stars

Highly recommend this lovely friendly store! We knew we wanted a new sofa but there were different family opinions of what we should buy, which was fun I’m sure for the staff member who’s middle name... See more

Company replied

Rated 5 out of 5 stars

The sales assistant, Cloe, was more than helpful. She went out of her way to research options for us and show us the differences between different products, so that we were able to make a purchase wit... See more

Company replied

Rated 5 out of 5 stars

I recently bought two two seater sofas from the Speke, Liverpool branch. When I returned home, I realised one was too big for my space. I went back and saw Clio, my original sales representative, and... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience at Sofology in Speke thanks to Amy. From the moment we walked in, she was welcoming, friendly, and incredibly knowledgeable. Nothing was too much trouble – she took th... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • New Mersey Retail Park, Speke Road, L24 8QB, Liverpool, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

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4.9

All reviews

(1,982)

18,862 reviews in the last 12 months

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Rated 5 out of 5 stars

Steven was brilliant

Steven was brilliant! Hard shopping with two young children he sorted our whole order to process at home, however when the website failed I had to ring up and he put the whole transaction through over the phone

So helpful and now we’ve got our sofa in time for Christmas can’t thank him enough!

November 10, 2025
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Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Rated 5 out of 5 stars

Very helpful

Very helpful, not pressurised at all and friendly staff

November 2, 2025
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Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Really helpful staff but not pushy

Really helpful staff but not pushy. Lovely looking sofas

November 4, 2025
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Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Highly recommended.

Excellent range to choose from. Friendly, helpful and knowledgeable staff. Excellent service from start to finish, would highly recommend.

November 1, 2025
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Reply from Sofology - Speke Liverpool

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Really good experience

Really good experience, Pete in Speke Sofology Liverpool was amazing and put a lot of effort and support to aid me in finding the right sofa for me. Thanks Pete!

October 30, 2025
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Reply from Sofology - Speke Liverpool

Thank you for sharing your experience! We're glad Pete provided excellent support in helping you find the perfect sofa. Your feedback is valuable, and we're pleased you had a great experience at Sofology Speke Liverpool. If you have any questions or need assistance, feel free to reach out. Enjoy your new sofa!

Rated 5 out of 5 stars

Amazing service from Lauren nothing was…

Amazing service from Lauren nothing was too much trouble, ordered a lovely sofa and so happy with the excellent service thank you!

October 29, 2025
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Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Came into store to purchase a sofa set

Came into store to purchase a sofa set, amazing customer service and advice from Anita, who couldn’t be more helpful. Stephen also offered advice on the phone. Nothing is too much trouble for them. Highly recommend.

October 27, 2025
Unprompted review
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Reply from Sofology - Speke Liverpool

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

First of all sean who helped us was…

First of all sean who helped us was brilliant, he went through everything we needed to know.
There was no pressure selling which was great because i hate that, he helped us make our choice which we are very happy with.

October 25, 2025
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Reply from Sofology - Speke Liverpool

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

No pressure just good advice

Lovely helpful sales person, Stephen. Made the experience seamless and quick with no pressure.

October 25, 2025
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Reply from Sofology - Speke Liverpool

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Deal done within 10 minutes of entering Store

The sales assistant was extremely helpful, polite and friendly and managed our purchase perfect,
We had purchased a 4 and 3 seater from ScS previously and enjured a terrible experience as we paid an extra £270 r aftercare and was told we had qualified for a service to have a minor stain removed after inspection was carried out then had an email 2 weeks later to say we did not fit the criteria so have this time as well as other family members decided to stick with Sofology

October 27, 2025
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Reply from Sofology - Speke Liverpool

Hello, we are very pleased to hear that you have had a great experience while ordering with us. I would just like to say thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Went into store spoke to salesman…

Went into store spoke to salesman Stephen Woo who helped us find what we we’re looking for great customer service from beginning to end

October 25, 2025
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Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Really great experience

Really great experience. Stephen couldn't be more helpful, quick service and great knowledge!

October 25, 2025
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Reply from Sofology - Speke Liverpool

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Excellent service, choice and quality.

Your assistant, Rebecca, went out of her way to be helpful. She took her time and showed us the full range of items that she thought would fit our needs and the range of covers available. I have never shopped with Sofology before, but I would certainly do so again.

October 25, 2025
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Reply from Sofology - Speke Liverpool

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

New sofa

Excellent service from start to finish
Explained everything for us would highly recommend

October 20, 2025
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Reply from Sofology - Speke Liverpool

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Rated 5 out of 5 stars

Staff member Amy was very helpful…

Staff member Amy was very helpful nothing was too much trouble for her . Explained everything in great detail very professional.

October 22, 2025
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Reply from Sofology - Speke Liverpool

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Rated 5 out of 5 stars

Great staff

Great staff, very helpful.

October 17, 2025
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Reply from Sofology - Speke Liverpool

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Very informative

Very informative, Sean was very knowledgeable and helpful with our queries answering all our concerns.
Can't wait for our new sofa and chair to be delivered.

October 20, 2025
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Reply from Sofology - Speke Liverpool

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that the team were helpful. We truly appreciate your kind words and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofa!

Rated 5 out of 5 stars

Service wa Fabukous

Service wa Fabukous

October 19, 2025
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Reply from Sofology - Speke Liverpool

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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