Sofology - Stockton-on-Tees Reviews 

1,972
TrustScore 5 out of 5

4.8

Teeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB


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Rated 5 out of 5 stars

Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more

Company replied

Rated 5 out of 5 stars

I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... See more

Company replied

Rated 5 out of 5 stars

Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... See more

Company replied

Rated 4 out of 5 stars

The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,972)

19,094 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely friendly staff

Lovely friendly staff that don't harrass you the second you walk through the door! Lovely store experience and bought our sofa with ease and simplicity (our second sofa from Sofology)

March 29, 2026
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Reply from Sofology - Stockton-on-Tees

Thank you for returning to us Michelle!

Rated 5 out of 5 stars

The sales man was very knowledgeable…

The sales man was very knowledgeable and helpful

March 28, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Tony from Stockton Sofology was…

Tony from Stockton Sofology was absolutely amazing he was very helpful and knows the products extremely well. Would definitely order a sofa from him again .
First class service
From Niki & Steve Nellis

January 21, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 1 out of 5 stars

Don't believe the salesman , FOS

Told 3 - 4 weeks for delivery for in stock sofas and still waiting nearly 8 weeks with no update...... having to do the chasing around......

February 15, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.

Rated 5 out of 5 stars

Went in 2 look around found a chair I…

Went in 2 look around found a chair I liked Jamie was absolutely brilliant explain everything I needed to know sat on it for awhile very comfy gorgeous feel and colour thankyou for all your help lovely lad Jamie

March 21, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jamie. Have a great day 😊

Rated 5 out of 5 stars

Friendly helpful staff no pressure to…

Friendly helpful staff no pressure to buy

March 20, 2026
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Reply from Sofology - Stockton-on-Tees

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

We were given time to look around the…

We were given time to look around the store without feeling pressure to buy. Sales team provided sufficient information to allow us to make decisions in our own time. Sales team were helpful without being too pushy.

March 20, 2026
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Reply from Sofology - Stockton-on-Tees

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

We had a great experience at the…

We had a great experience at the Sofology store in Teesside Park thanks to Ray. He was kind, helpful, and very clear when guiding us through choosing and ordering our sofas. He made the whole process easy and stress-free—excellent service, thanks Ray!

March 19, 2026
Unprompted review
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Reply from Sofology - Stockton-on-Tees

Hi there, thank you for your review. Another great review for Ray, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

The assistant was very helpful and left…

The assistant was very helpful and left us to discuss our purchase in peace

March 13, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Good service

We were welcomed into the store, then left alone to browse in our own time. As soon as we needed help a staff member was there promptly to provide us with a quote and take our order.
The store was clean, tidy and well set out.

March 7, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly. Did not feel pressurised at all. Would recommend.

February 27, 2026
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Reply from Sofology - Stockton-on-Tees

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Teesside Park Sofology

Chloe was very helpful without being pushy. She helped us pick the sofa that suited us rather than the one that was most expensive with all the gizmos.

February 25, 2026
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Reply from Sofology - Stockton-on-Tees

Thank you for choosing Sofology we are pleased that Chloe was so helpful during your visit

Rated 5 out of 5 stars

Great job guys

Very happy with Gary and Ray they were both good and helpful with all the information we needed about our purchase 5stars 👍

February 24, 2026
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Reply from Sofology - Stockton-on-Tees

Thank you for sharing your experience Jane

Rated 5 out of 5 stars

I had a lovely shopping experience

I had a lovely shopping experience, I found the perfect recliner sofa, the sales team were very friendly.

February 24, 2026
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Reply from Sofology - Stockton-on-Tees

Thank you for awarding us 5 stars Fay :-)

Rated 5 out of 5 stars

Was approached just after we arrived in…

Was approached just after we arrived in the store, friendly welcome by all staff, but not pressured sales, given plenty of time to browse while Staff were available to question if we needed, we actually left the store to check what was available at 2 other stores next door but returned as happy with our first choice. The gentleman then came to speak to us asked if we needed anymore help. We discussed our choice, he made sure we were aware of the delivery charge on top ! Which I had already noticed, we completed the transaction and he made sure we knew it might arrive a week later than the expected 2 depending which depot would deliver, also as we live on a farm he was aware that w live outside the village by I presume checking a map on his pad ? Totally happy with the service from him plus the other 2 sale staff working today

February 20, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊

Rated 5 out of 5 stars

Tony was really good and very…

Tony was really good and very knolwgeable.

February 16, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tony. Have a great day 😊

Rated 5 out of 5 stars

From entering Sofology to leaving we…

From entering Sofology to leaving we were looked after exceptionally well.
The whole experience was 10 out of 10 .
It was our second purchase from Sofology and I would highly recommend to friends and family.

February 17, 2026
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Reply from Sofology - Stockton-on-Tees

Thank you for sharing your experience Linda :-)

Rated 5 out of 5 stars

Excellent service, from entering the store until leaving

From entering the store Tony was a mind of information and extremely helpful.
He explained everything in full and was very polite with both my wife and I.

February 16, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

So easy to new movechoose and get a new suite…

So easy to choose and get a new suite your member of staff was so nice and polite and told us everything we needed to know

February 16, 2026
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Reply from Sofology - Stockton-on-Tees

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

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