Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more
Company replied
Teeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more
Company replied
I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... See more
Company replied
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... See more
Company replied
The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely friendly staff that don't harrass you the second you walk through the door! Lovely store experience and bought our sofa with ease and simplicity (our second sofa from Sofology)

Reply from Sofology - Stockton-on-Tees
The sales man was very knowledgeable and helpful

Reply from Sofology - Stockton-on-Tees
Tony from Stockton Sofology was absolutely amazing he was very helpful and knows the products extremely well. Would definitely order a sofa from him again .
First class service
From Niki & Steve Nellis

Reply from Sofology - Stockton-on-Tees
Told 3 - 4 weeks for delivery for in stock sofas and still waiting nearly 8 weeks with no update...... having to do the chasing around......

Reply from Sofology - Stockton-on-Tees
Went in 2 look around found a chair I liked Jamie was absolutely brilliant explain everything I needed to know sat on it for awhile very comfy gorgeous feel and colour thankyou for all your help lovely lad Jamie

Reply from Sofology - Stockton-on-Tees

Reply from Sofology - Stockton-on-Tees
We were given time to look around the store without feeling pressure to buy. Sales team provided sufficient information to allow us to make decisions in our own time. Sales team were helpful without being too pushy.

Reply from Sofology - Stockton-on-Tees
We had a great experience at the Sofology store in Teesside Park thanks to Ray. He was kind, helpful, and very clear when guiding us through choosing and ordering our sofas. He made the whole process easy and stress-free—excellent service, thanks Ray!

Reply from Sofology - Stockton-on-Tees
The assistant was very helpful and left us to discuss our purchase in peace

Reply from Sofology - Stockton-on-Tees
We were welcomed into the store, then left alone to browse in our own time. As soon as we needed help a staff member was there promptly to provide us with a quote and take our order.
The store was clean, tidy and well set out.

Reply from Sofology - Stockton-on-Tees
Ray made the whole experience stress free and easy- and not pushy like other stores can be!!

Reply from Sofology - Stockton-on-Tees
Very helpful and friendly. Did not feel pressurised at all. Would recommend.

Reply from Sofology - Stockton-on-Tees
Chloe was very helpful without being pushy. She helped us pick the sofa that suited us rather than the one that was most expensive with all the gizmos.

Reply from Sofology - Stockton-on-Tees
Very happy with Gary and Ray they were both good and helpful with all the information we needed about our purchase 5stars 👍

Reply from Sofology - Stockton-on-Tees
I had a lovely shopping experience, I found the perfect recliner sofa, the sales team were very friendly.

Reply from Sofology - Stockton-on-Tees
Was approached just after we arrived in the store, friendly welcome by all staff, but not pressured sales, given plenty of time to browse while Staff were available to question if we needed, we actually left the store to check what was available at 2 other stores next door but returned as happy with our first choice. The gentleman then came to speak to us asked if we needed anymore help. We discussed our choice, he made sure we were aware of the delivery charge on top ! Which I had already noticed, we completed the transaction and he made sure we knew it might arrive a week later than the expected 2 depending which depot would deliver, also as we live on a farm he was aware that w live outside the village by I presume checking a map on his pad ? Totally happy with the service from him plus the other 2 sale staff working today

Reply from Sofology - Stockton-on-Tees

Reply from Sofology - Stockton-on-Tees
From entering Sofology to leaving we were looked after exceptionally well.
The whole experience was 10 out of 10 .
It was our second purchase from Sofology and I would highly recommend to friends and family.

Reply from Sofology - Stockton-on-Tees
From entering the store Tony was a mind of information and extremely helpful.
He explained everything in full and was very polite with both my wife and I.

Reply from Sofology - Stockton-on-Tees
So easy to choose and get a new suite your member of staff was so nice and polite and told us everything we needed to know

Reply from Sofology - Stockton-on-Tees
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.