Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... See more
Company replied
Location
Switch locationTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
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See what reviewers are saying
Gary was the salesperson at Sofology Teeside Park who supported us in our purchase of our new settee set. He really made the process relaxed and informative. We appreciated that he did not pressure s... See more
Company replied
Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... See more
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The customer service was outstanding, Gary allowed us time to look before approaching and was friendly and relaxed. No pushing or grand speech, just a helpful manner and very polite. Answered our ques... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, United Kingdom
4.8
Excellent
2K reviews
Asks customers to review
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Friendly and helpful
September 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Our experience was great ,salesman very…
Our experience was great ,salesman very very helpful and knowledgeable, made us both at ease while choosing our furniture.
September 17, 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Such a smoothe professional service
Such a smoothe professional service
Teeside park store chloe was amazing very helpful and informative
September 8, 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
It was your assistant that made the…
It was your assistant that made the sale he was very knowledgeable about the stock and took time with me
September 7, 2026
Reply from Sofology - Stockton-on-Tees
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very professional
Very professional. Left us browse at leasure and was able to purchase the sofas we liked very smoothly
September 4, 2026
Reply from Sofology - Stockton-on-Tees
Thank you for sharing your experience Catherine.
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Very friendly and helpful service
The staff were very helpful and knowledgeable about the sofas but were not pushy with a sale . They were also great with the kids while we were looking around the store.
August 15, 2026
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Stockton-on-Tees
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Friendly & helpful lady who served us
Friendly & helpful lady who served us. Quickly ordered & no pressure.
August 22, 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The guy who sold us the sofa was…
The guy who sold us the sofa was brilliant, friendly warm and accommodating, couldn't recommend sofology enough, quality sofas
August 22, 2026
Reply from Sofology - Stockton-on-Tees
Thank you for your 5 stars review!
A relaxing afternoon out.Tony the salesman was attentive ad…
Tony the salesman was attentive and friendly, his knowledge was admiral.
Altogether a relaxing decision was made.
August 19, 2026
Reply from Sofology - Stockton-on-Tees
This is a great review, thank you for sharing Robert!
Bought a sofa
Customer service was great, detail known about sofa being purchased was great too
August 16, 2026
Reply from Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Mr Maxwell
First time buyer
First time buyer, over the moon with my purchase, lovely clean store, friendly helpful staff, Garry was very helpful
August 15, 2026
Reply from Sofology - Stockton-on-Tees
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The salesperson was knowledgeable
The salesperson was knowledgeable, explained Everything well and made sure we were satisfied.
August 11, 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The customer service was 5 star from…
The customer service was 5 star from start to finish
August 9, 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good service and easy to understand…
Good service and easy to understand options with a wiee range of suites
August 11, 2026
Reply from Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
9 months pregnant. No sofa and cancellation fee still applies despite being lied to
Edit 18/08/26: After more back and forth, our order was cancelled and we received a full refund.
Got mislead during the purchase process, being told that the sofa would fit through the door since the backs and armrest could be broken down.
After two failed deliveries, lack of communication between Sofology and the delivery warehouse (turns out not all the backs come off), and multiple chases via phone and in-person at the store, we are left with no sofa and Sofology is not willing to waiver the cancellation fee (over £600). Now we have no sofa, it looks likely that we will be £600 out of pocket and I am 9 months pregnant. Terrible company that does not care about the wellbeing of their customers.
We will keep fighting to get the cancellation fee waivered. It is the least they could do as a goodwill gesture for all the stress, anxiety and disappointment they have caused a heavily pregnant woman and her family.
Unacceptable.
August 12, 2026
Unprompted review
Reply from Sofology - Stockton-on-Tees
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Very good customer and excellent…
Very good customer and excellent quality products. Can't wait for our sofas to arrive.
August 1, 2026
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Stockton-on-Tees
Thanks for this fabulous review. We appreciate you sharing it with others!
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