My husband and I visited the stoke on trent store two consecutive days on Saturday speaking with Carolyn and Sunday speaking with Frayah and Ash who were all brilliant. Nothing was too much tro... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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Very helpful in the shop but don’t expect to get your sofa delivered on your given delivery date.Very inconvenient when you arrange for your old sofa to be collected the day before and then they say i... See more
Company replied
Visited sofology festival park was greeted by a lady named Sam. After looking around we went to every sofa shop thats on the retail park. And I honestly can say nothing compared to sofology. We came h... See more
Company replied
We found Ashley to be very knowledgeable, courteous and friendly in a respectful manner. He guided us through the whole process of the many choices and ultimately on to our final preferences and order... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2K reviews
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Thanks for your help John in choosing…
Thanks for your help John in choosing the right sofa for our needs. Great value and interest free.
January 1, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful and knowledgeable good…
Very helpful and knowledgeable good experience all round
December 31, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The Knowledge of the staff was…
The Knowledge of the staff was impeccable
No stone unturned in relation to information provided to help me choose the rite sofa for me
December 28, 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We had a lovely Guy call Leon
We had a lovely Guy call Leon, seams happy in his job, made me feel relaxed, offered me a drink, explained everything I needed to know, plus answered all the questions I had wanted to know
December 30, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Extremely friendly assistant that I had a…
Extremely friendly assist that I had a great laugh with. Surprised to know that she had been with the store for 12 years. Also noticed enough mature, smiling, and smart staff also on the floor. The store looked clean too.
December 27, 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedbac
Friendly and knowledgeable staff
Suzanne was really helpful, knowledgeable and patient, helping us to make the right choices for our new corner sofa and armchairs. She took us through everything step by step, making the purchase simple and straightforward. Great at upselling too! So excited for delivery!
December 29, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
Reply from Sofology - Stoke-on-Trent
Thank you for sharing your experience :-)
Great customer service from Sam…
Great customer service from Sam,very patient and attentive even with two incredibly fussy customers
December 29, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Easy purchase process but lacks the personal touch
The purchasing process was nice and easy, everything was explained well. There wasn’t much of a personal sales process which I think is a shame and I was not offered any refreshments during the purchasing process which understandably does take time! I think being offered this is an extra touch especially as sofology is a more premium sofa shop.
December 26, 2025
Reply from Sofology - Stoke-on-Trent
Hi Mr Davies, we are sorry that you was not offered a drink when you came to store to purchase your sofa. Call in next time you are passing and we will pop the kettle on. Have have a great day.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service
Excellent friendly, knowledgeable service.. everything was explained and all our questions were answered..
December 27, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Vicky was amazing with the purchase of…
Vicky was amazing with the purchase of our first sofa!
December 27, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
John the salesman was very helpful with…
John the salesman was very helpful with all our requirements
December 26, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
I am writing this review on behalf of…
I am writing this review on behalf of my 80 year old mother who ordered a sofa, foot-stall and a chair back in September for Christmas delivery, communication has been extremely poor from Sofology and finally last week my mom was told her sofa wasn’t arriving before Christmas and it maybe sometime in January but no definite date given!
Only the chair and foot-stall were delivered and the foot-stall had faulty hinges and once opened wouldn’t shut!! Some new hinges were posted out to my mom yet no one could repair the foot-stall until mid January, after spending just over £3k I find this really isn’t good enough and has upset my mom immensely! I appreciate that some delivery issues can’t be avoided however the communication was poor and really some sort of compensation should be offered for such a poor service to not even get someone out to fix the foot stall for her before mid January!!
December 23, 2025
Unprompted review
Reply from Sofology - Stoke-on-Trent
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Vicky made our sofa buying experience…
Vicky made our sofa buying experience amazing. She welcomed us and sat us down and went through our dimension sizes we needed which were very specific until she found sofas to fit our room. She would not be beaten and in the end she found us two sofas that fitted our needs. She went through everything with us and was very patient with us because we had our two kids with us too... Excellent representation of the company and we can't wait for our new sofas now! Thanks a lot Vicky and sofology
December 21, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Paulina was excellent
Paulina was excellent! Excellent customer service, talked us through everything we needed to know. Would definitely recommend.
December 17, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review!😊
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