Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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See what reviewers are saying
Vicky and Ash in the Hanley store were amazing. Not pushy, understood the decision and helped discuss option patiently. Very good experience 👍
Company replied
Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she w... See more
Company replied
Vicky our salesperson was an absolute star 🌟 She made us feel welcome and at ease and took the time to listen to our questions and dilemmas and helped us work through them together. An absolute... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Sandra
Sandra, the person we dealt with was extremely helpful with an excellent product knowledge. She was able to ascertain exactly what i was looking for and expertly assisted in making the choice.
November 21, 2025
Reply from Sofology - Stoke-on-Trent
Thank you for your feedback! We're glad Sandra helped you effectively and that her product knowledge enhanced your experience.
Your kind words and perfect rating are appreciated, and we'll share your compliments with her. If you need anything else, please reach out.
Thank you for choosing Sofology Stoke-on-Trent. We hope to see you again soon!
New Sofa
Sales assistant Sam was very nice and helpful, explained everything about the sofa and chair we had chosen
November 17, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Helpful and pleasant service.
Good to talk through options and our wants with the sales lady. We feel like we ended up with the right purchase, thanks.
November 20, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience discussing your options with our sales team and that you feel confident in your purchase. It's always our goal to help our customers find the perfect fit for their home. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Sofology Stoke-on-Trent!
Leon was amazing
Leon was amazing ! He found exactly what I wanted and put the sale through quickly and easily. Nothing was too much trouble at all. Fully recommend the Stoke store
November 20, 2025
Reply from Sofology - Stoke-on-Trent
Thank you for your feedback! We're glad you had a good experience at our Stoke-on-Trent store. Leon will be pleased to know he helped you well.
We appreciate your recommendation and are happy to have met your expectations.
If you need anything else, please let us know. We look forward to seeing you again soon!
Very friendly and helpful staff.
November 18, 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We are so happy to hear this!
Had a great experience choosing our new…
Had a great experience choosing our new sofa Sam who helped us was full of knowledge and even remembered us from a few weeks ago. Fantastic choice of sofas.
November 17, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
Great service
Great service. Sue was really honest and informative. Really made the process smooth and enjoyable. We feel that we have a great product and great service
November 16, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fabulous service all sorted within half…
Fabulous service all sorted within half an hour, Paulina was very helpful
November 16, 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a fabulous experience at Sofology Stoke-on-Trent and that Paulina was able to assist you efficiently. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to our store soon.
Nice to walk into a showroom without…
Nice to walk into a showroom without feeling pressurized into buying something. The gentleman that served us was extremely knowledgeable and helpful when we asked for information
November 15, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
5 star treatment
Very informative and friendly. Didn't feel pressure at all to buy.
November 15, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review!😊
Staff(Josh) was very helpful and…
Staff(Josh) was very helpful and patient with my order. Excellent customer service. Highly recommended
November 13, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Extremely helpful and not pushy
Extremely helpful and not pushy. Great service. 3rd set of furniture purchased from Sofology. Excellent quality.
November 9, 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊
Sam in Stoke have us the best welcome…
Sam in Stoke have us the best welcome into store. Was not pushy, but professional and friendly. Very informative on our sofa choice.
November 8, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sam, we will make sure to pass this on! Have a nice day.
Great service
We dealt with a lovely lady called Sam, we entered the store, she wasn’t pushy allowed us to look at our leisure advising us on where we could find what we were looking for, we left and went back as we still weren’t sure what we wanted, although they cost more than we were hoping to pay we left very happy and felt we were getting good value for money
November 4, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Good feel to the shop and James had…
Good feel to the shop and James had great knowledge of the sofas. Super helpful. 👌
November 1, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Fantastic advice and obviously a…
Fantastic advice and obviously a lifetime guarantee on the chair body.
October 31, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very friendly
Very friendly, not pushy sales lady.
Really happy how we were dealt with.
October 31, 2025
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
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