Sofology - Stoke-on-Trent Reviews 

Absolutely fantastic service by Leon. Really helpful, attuned to our requirements, friendly and knowledgeable. I would definitely recommend if you are looking for a quality sofa. he took the time to explain everything and show us a range of products to compare and went through the differences. Thank you

Friendly and helpful service without being pushy

Comprehensive, very informative showroom beautifully set out. The staff were welcoming during both of our visits and showed very good product knowledge. They were patient and appreciated the need for us to be unhurried when making an important purchase. Our order was handled efficiently and all aspects were clearly explained.

Good experience buying our new sofa. Helpful, friendly and knowledgeable staff. Would be 5* except for compulsory £129 sting in the tail for delivery and set-up.

Vicky was brilliant!!

She was good with the kids also and interacted well with them.

She also wasnt pushy at all, everything felt nice and relaxed.

We visited Sofology Stoke on Trent at the weekend, at met James who supported us through our journey and ultimately took our order. We wish to mention James specifically within this review, who was impeccable from start to finish. His knowledge, his enthusiasm, his attention to detail was amazing and James shared some details of his journey with the company to us. As a senior manager myself, if I was not doing Sofology a disservice, I would offer James a job. What an asset you have there and someone that deserves be right up there with the best of them. What a wonderful chap. Thank you Sofology and thank you James, there is a bright future ahead of you.

Sam was very friendly from the minute we walked in, dealt with our every need and helped us with the purchase of our lovely sofa :)

Tom & KT x

We had such a fantastic experience with Sam. She truly went above and beyond to help us choose the perfect sofa, taking the time to really understand what we wanted. We were quite picky and looking for a more bespoke feel, but nothing was too much trouble for her. Sam helped us carefully select matching cushions and a footstool to complete the look and she understood exactly what style we were looking for. Sam’s eye for detail was spot on, She made us feel so welcome from the moment we arrived allowing us time to look around the shop with no fuss but came to us at the exact time we needed some help (the lovely coffee was a bonus!). Sam’s friendly, patient approach made the whole process enjoyable and stress-free. We couldn’t be happier with our choice and wouldn’t hesitate to recommend Sam she was absolutely fantastic.

Returning customer, really helpful today as we were after something quite specific.

Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she was polite and her product knowledge and advice was outstanding!! .. all in all a fabulous visit .. 10/10 👏Excellent service !!!
We confidently made a purchase off the back of the above ..

Excellent customer service. Advisor had vast product knowledge and explained all questions asked very clearly.

Very helpful, knowledgeable and friendly store assistant

The assistants were very helpful and knowledgable and could answer our queries.

Great experience and excellent guidance. Great choice and options

Susan’s helped us out we felt very relaxed with her at stoke sofoligy and very informative

Great service and very friendly approachable team.

The staff were very friendly and helpful but not pushy. Vicky at the Stoke branch was extremely helpful and made my purchase very easy

We were welcomed and an explanation of how the store was laid out was explained then we were left to browse and call for assistance at our leisure . I hate being followed around a store so felt completely at ease during my time in store
Staff your all very friendly and knowledgeable . Overall an excellent experience - well done .

A very refreshing experience dealing with Vicky at the Stoke shop. She went above and beyond to assist us and helped us find our perfect sofa. We cannot praise her enough and feel she is an asset to your store .