Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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See what reviewers are saying
Vicky our salesperson was an absolute star 🌟 She made us feel welcome and at ease and took the time to listen to our questions and dilemmas and helped us work through them together. An absolute... See more
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The sales person that dealt with us was really informative and very helpful on choosing i hope, the correct sofas. It was so nice to walk into the store and not be jumped on, but be allowed to walk ar... See more
Company replied
Very good experience on our visit today .. we were looked after extremely well by Vicky Westwell ( sales consultant at your Hanley branch Stoke on Trent ) she treated us with the utmost respect she w... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2K reviews
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Reply from Sofology - Stoke-on-Trent
Thank you for choosing Sofology Helen!
Great friendly service received from…
Great friendly service received from Vicky. Super level of knowledge without the typical pushy sales techniques seen in local competitors.
January 24, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Vicky. Have a great day 😊
We were served by Sandra at the Octogon…
We were served by Sandra at the Octogon branch. She was so lovely and very helpful. Thank you Sandra.
January 24, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.
We were greeted by James Okey
We were greeted by James Okey. He asked us if we needed any help and we said that we were just looking. About 10-15 minutes later he came back to us and asked again if he could help. We said that we were looking for a small 3-seater sofa that I could sit on. This was difficult as I'm a wheelchair user and not very tall (only 4' 6"). He suggested one but said that it was on a plinth. We managed to get round this problem by parking the chair as close to the step as possible. This sofa was too wide as I couldn't shuffle back onto the seat. He went to consult his manager who told him there was one more sofa that we could try that was downstairs, although he did tell us that there were was a lift to the upper floor. This one was easier but I still couldn't lean back. He then took off the top half of the accompanying chair and put this behind me. It was perfect. He promised to email me the dimensions of the "cushion" so that we would know what size to get. I decided to order this sofa. I found James to be very professional and helpful. He was also very polite and welcoming, asking if we would like a drink and getting some water for my assistance dog. He explained all the details of the purchase, how to clean the sofa and the insurance policy in a way that I could easily understand. He made what I thought was going to be a difficult task very easy. I was expecting to have to visit lots of shops before I found what I wanted but I found it straightaway thanks to James. I wouldn't hesitate in referring my friends to this company after my visit.
January 24, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this onto James. Thank you for taking the time to leave a review 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great
Layout was really good.
The salesperson, Josh, was lovely! Really helpful, knowledgeable and not pushy - he made the buying process quick and stress free!
January 21, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The best quality sofas we could find…
The best quality sofas we could find plus Vicky at Stoke was amazing in fact all the staff were very helpful and pleasant. We visited 3 times in all they were not pushy at all & Vicky got right on our wavelength with what we needed and offered great advice. Looking forward to the delivery in a few weeks thanks Sofology.
January 25, 2026
Reply from Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Reply from Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Reply from Sofology - Stoke-on-Trent
Thank you for your feedback and 5-star rating. We're glad you had a great experience and appreciate you leaving a 5 star review.
Vicky was what made our experience!
Vicky was what made our experience so great! She was so helpful throughout, so so easy to talk to but at the same time applied no pressure and just let us think it all out before going ahead. Not like some where you get hounded to the point it puts you off. Would 100% want Vicky again if we ever needed other items!
January 25, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Vicky. Have a great day 😊
Don't always leave reviews but excellent service
Don't always leave reviews, but wanted to share the experience received from Samantha from Stoke store. Sam assisted us on the first visit when looking for chair and was really helpful. Second visit purchased said chair. She gave us some useful tips on looking after chair, wasn't pushy let us make our decision and we sort Sam out to seal the deal.
January 23, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic experience at Stoke on Trent Sofology…
We’ve had a fantastic experience today at sofology. Sam was brilliant and really looked after us. Gave us space and time to look around but then was right on hand as soon as we needed guidance and information about the choices avalable. 5 star service ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
January 24, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Visited Sofology
Visited Sofology, festival park stoke on Trent today.
Ordered my beautiful sofa with Sam, everything was explained so well with no sales pressure at all.
I felt so comfortable, Sams customer service is amazing.
Sam is both professional and friendly and I am so excited to receive my sofa 😊
January 24, 2026
Unprompted review
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Very informative and helpful
Very informative and helpful, thank you Vicky at the Hanley SOT branch. Always choose Sofology, the best furniture around!
January 23, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa arrived in the wrong material.
March 7, 2025
Reply from Sofology - Stoke-on-Trent
Hello Mrs Booth,we are sorry to hear something is wrong. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The service I got from Sandra was absolutely first class
The experience was first class. Sandra was very helpful and patient. She did not try to rush me into making a decision. If only staff in other areas of retail were the same
January 19, 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Sandra, we will make sure to pass this on! Have a nice day.
Excellent informative,constructive and…
Excellent informative,constructive and at times humorous assistance from Leon at the Stoke-On-Trent store.From start to finish,the advice was superb and would certainly recommend to others especially regarding the non pushy approach! Amanda and Ged. ToonToon
January 18, 2026
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
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