The process was pretty straight forward particularly being able to complete the order from the comfort of my home. The only negative point was that the sales person in the showroom said the sofas wo... See more
Company replied
Location
Switch locationC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
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See what reviewers are saying
Really helpful staff who didn't hassle us but gave us all the information we needed. Details of furniture available both dimensions and styles ,colours and types of fabric , All in all and excelle... See more
Company replied
Had looked online and wanted to see what I had shortlisted in the store. Johnathon introduced himself, then left us to look around at our pace without any pressure or following you around like in othe... See more
Company replied
Fantastic experience at the Edinburgh branch. We were helped with our purchase from Harrison. Stress free, no hard sell or followed around the shop, left to browse at our leisure. And helped answer an... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, United Kingdom
4.9
Excellent
3K reviews
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Colin was absolutely excellent
Colin was absolutely excellent , was very helpful and explained everything as he went along
January 15, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Colin, we will make sure to pass this on! Have a nice day.
Good selection of furniture
Stephen who demonstrated various pieces of furniture was very helpful and was instrumental in helping us make a decision and to place an order
January 14, 2026
Reply from Sofology - Straiton Edinburgh
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
We’re thrilled to hear you had such a great experience.
Staff are very pleasant and show great…
Staff are very pleasant and show great respect to the customer. No hard selling tactics.
January 14, 2026
Reply from Sofology - Straiton Edinburgh
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Colin and Ida helped us over a couple…
Colin and Ida helped us over a couple of visits to decide what was right for us and our space/budget. Didn’t feel pressured to make a decision.
January 11, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars Mrs G!
Great service from start to finish
Staff friendly know their stuff regarding sofas inside and out took time with us explaining everything about the sofa
January 12, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great service from Harrison.
January 12, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Straiton Edinburgh
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent customer service
I'd like to personally thank Tonia Nicol at the Straiton Sofology centre. She was friendly and knowledgeable, answered all my questions, and made my sofa-buying experience incredibly pleasant and straightforward. Excellent customer service, 10/10.
January 11, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Top notch
Top notch. 2 days shopping for sofas. Harrison got it sorted. Recommend him.
January 11, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fantastic customer service from Colin.
The sales rep Colin in your Straiton Edinburgh branch was very polite very friendly and all round very pleasant to deal with. I enjoyed speaking with him and am very satisfied with the service he has provided.
January 10, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Colin, we will make sure to pass this on! Have a nice day.
The assistant (Aida) was very helpful
The assistant (Aida) was very helpful and didn't rush me into making a decision. She assisted with measurements and room and decor compatibility. She explained all the terms clearly and provided me with various options prior to my purchase.
January 9, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Excellent choice in store
Excellent choice in store and great staff member who was able to answer our queries including sorting our on line account when I tied it up in knots.
January 6, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Engaging and supportive support !
We really had a great experience at Sofology Straiton as the sales/service team were just the right balance of engaged, helpful but not overbearing! Loved it and very happy with our final choice!
January 4, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Straiton Edinburgh
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Great experience from start to finish
Great experience from start to finish. Know exactly what we are getting and when. Beautiful sofas, much better designs and options than competitor's.
January 3, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
We’d definitely go back again…
We appreciated not being rushed or pressured at all. Tanya helped us the first time we went, just to look around, and Jonathan helped us when we went back to buy. They were both very professional but personable and kind. We’d definitely go back again.
January 3, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for taking the time to share your experience!
Reply from Sofology - Straiton Edinburgh
Thanks Susan
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