Our initial visit was relaxed with an introduction from staff on how to navigate the store and options. No pressure whatsoever and noone following us around. Were free to look and explore at our leis... See more
Company replied
Location
Switch locationC2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB
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See what reviewers are saying
I must say how friendly and helpful the staff at Edinburgh's Sofology Store were. Although I have chosen not to make a purchase at this time, I would definitely go back again to view their sensibly p... See more
Company replied
Our visit was a brilliant success. Having to purchase a new three piece suite for elderly parents the staff were excellent. They knew their stuff and were extremely knowledgable and at no point did we... See more
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I enjoyed my visit to the Loanhead branch with my son and daughter looking for a new sofa Normally I kinda hate going into these places I find they follow you about and ask you questions and so... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, United Kingdom
4.9
Excellent
4K reviews
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Engaging and supportive support !
We really had a great experience at Sofology Straiton as the sales/service team were just the right balance of engaged, helpful but not overbearing! Loved it and very happy with our final choice!
January 4, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Straiton Edinburgh
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Great experience from start to finish
Great experience from start to finish. Know exactly what we are getting and when. Beautiful sofas, much better designs and options than competitor's.
January 3, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for taking the time to give us your feedback. 😊
Reply from Sofology - Straiton Edinburgh
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
We’d definitely go back again…
We appreciated not being rushed or pressured at all. Tanya helped us the first time we went, just to look around, and Jonathan helped us when we went back to buy. They were both very professional but personable and kind. We’d definitely go back again.
January 3, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for taking the time to share your experience!
Reply from Sofology - Straiton Edinburgh
Thanks Susan
It was a relaxed experience and the…
It was a relaxed experience and the advisor was really clear and helpful without putting us under pressure
January 4, 2026
Reply from Sofology - Straiton Edinburgh
Hi Grainne, thank you for taking the time to share your experience.
Knowledgeable sales assistant who went…
Knowledgeable sales assistant who went the extra mile to reassure me about the products purchased
January 3, 2026
Reply from Sofology - Straiton Edinburgh
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience.
Really great sales experience
Really great sales experience, good knowledge, wide selection and sales helped isolate the combination that works best for our space.
January 6, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars Charles :-)
Excellent personal service
Excellent personal service
Stuart explained everything and helped me make my choices.
A happy shopping experience!
January 6, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for sharing Dorothy :-)
Good service
A lovely young man called Harrison from the Straiton store looked after us twice .
He knew his stuff very polite not pushy at all .
Wish him all the very best in life .
He deserves a promotion !
January 5, 2026
Reply from Sofology - Straiton Edinburgh
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Harrison was really helpful and a…
Harrison was really helpful and a pleasure to chat with. He helped us understand and make an informed choice for our purchase.
January 5, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for awarding us 5 stars :-)
Excellent assistance
I thought the help we received and the product could not have been better. Aida was a delight and was very well informed about the stock. She was even able to guide us when we couldn't find our way out of the store!! LOL.
January 2, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for sharing your experience Margaret :-)
Reply from Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great service and informative
January 2, 2026
Reply from Sofology - Straiton Edinburgh
Thank you for choosing sofology!
Very helpful advice
Very helpful advice. Explained how sofa cushions and seating was manufactured and also provided details about cleaning. Also showed me a variety of chairs when the one that I was looking for was only available online.
December 27, 2025
Reply from Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Excellent customer service
The customer service that we received was absolutely excellent! Steven was friendly and helpful (but not pushy) and the fact that we could pay a deposit and do direct debits for the rest made our new sofas much more affordable. Would highly recommend.
January 3, 2026
Reply from Sofology - Straiton Edinburgh
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Reply from Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Straiton Edinburgh
Hi there, thank you for your review. Another great review for Aida, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Straiton Edinburgh
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
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