Sofology - ThurrockReviews 

Brilliant customer service. Helpful without trying to force a sale. Great first experience!

Excellent service in store, never felt under pressure, whilst been given all the information we needed to make an informed decision. Placing the online order was also very easy, and quick. Thank you.

Very quick with the sign up for 0% chose sofa 20 mins and done

Sadd was very honest and helpful in regards to what would work for myself and in my home. He gave a lot of time to us when visiting today. He was super friendly too and we actually went back asking for him specifically to deal with the purchase, he gave us a a few options as to what would suit us which was nice.

Went into Thurrock Sofology, just for a look around,assistant welcomed us and left us to browser. Spotted something we liked ,called Terese over,she was so helpful.
We ended up buying a sofa thanks to Teresa.

We had a fantastic experience and a wide range of choices. Fern, our customer support representative, was incredibly helpful patiently explaining all the options.

Jon explained everything and we’re looking forward to have our sofa delivered, good service, can recommend.

Alom and Saad delivered outstanding customer service from start to finish. They were extremely professional, polite, and genuinely helpful, taking the time to listen and ensure everything was handled perfectly. Their positive attitude, clear communication, and willingness to go the extra mile made the entire experience smooth and stress-free. It’s rare to come across such well-mannered and dedicated individuals, credit to them both for providing truly excellent service. Highly recommended!

Purchased 2 sofas today having had great advice from Steve at the Lakeside branch. He spent a lot of time with us helping us make the right choice . Very friendly and very knowledgable about all their products

Wide range of products to choose from. Easily adapted - colours, materials etc…
No hard sell from store assistants.

Well please definitely recommend went in there very nice people just left us to look around no pressure and we found just what we wanted thanks to mr saad very nice and helpful man

A really relaxing and unpressurised experience due to the welcoming and friendly nature of the sofology salesman Saad. He was friendly and informative and explained everything clearly. 10/10 from me. You got a great guy there .

John was really helpful and patient thanks john

great customer service
onsulant was polite and dealt with me with respect

Jon at the Thurrock lakeside store was very helpful . He answered our questions succinctly and we did not feel any pressure to buy.
When we did decide to purchase a sofa everything regarding the purchase and it’s delivery was explained to us .
Looking forward to receiving our sofa by the due date .

Al was really attentive and gave us plenty of time to think through our decision. Highly recommend

Excellent service, Jon gave brilliant advice and very supportive. Good communication and fantastic service overall. Thanking you

Very happy with our sofa delivered this week. Great service from the sales adviser in the showroom when we placed our order. He really helped us choose the right colour and fabric to complement our existing furniture and room decor based on the photos and material samples we showed him. We appreciated the advice and service we were given. Sofa looks fabulous on the room and is very comfortable!

We had bought our previous sofa from you and have been really pleased with it. The service we had from Ameet was amazing. he even found our old sofa on your records so we could check the size of the one that we were buying. He understood what we were looking for and guided us to the suitable sofas. He explained everything thoroughly but was not pushy. We had a lovely time with him and happy with the sofa that we have purchased. Thank you Ameet for your help.