Superb advice from Daniel the salesman in the Warrington store. So patient and understanding with a VERY indecisive customer (me)!!! He talked through all my options given the space in my room. Reall... See more
Company replied
Location
Switch locationPinners Brow Retail Park, A49, WA2 7XA Warrington, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service. Went into the shop a few times to look, the people were really helpful and laid back. Decided to make my order over the phone, Suzanne was really helpful, professional but naturally... See more
Company replied
Was assisted by John in store in warrington,very helpful but not pushy,he gave us great advice and armed with this information we wandered round the store , found a few choices, and went round again u... See more
Company replied
Staff were helpful and knowledgeable without being pushy. We visited the clearance store and then went to the Sofology store in Warrington, we were served by Neil and I think it was Sarah who co... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Pinners Brow Retail Park, A49, WA2 7XA, Warrington, United Kingdom
4.8
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Quick delivery
August 9, 2025
Reply from Sofology - Warrington
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Choice and customer service
We had many visits and spent lots of time in store as we had very specific needs for a three seater sofa. We were always welcomed and never hassled. The customer service is excellent with friendly and knowledgeable staff on hand to give advice when needed. The coffee is very good too!
Our sofa is on order and we eagerly await its arrival. Give Sofology Warrington store a look, beautifully displayed showroom with lots of choice. Thanks to all of the staff!
August 8, 2025
Reply from Sofology - Warrington
Thank you for this great review Liz :-)
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great shopping experience
We were served by a friendly helpful assistant.
Only suggestion would be to display prices more clearly i.e. base cost of leather and fabric options for each sofa style & size. The information is obviously available on the website but it would be nice to have it displayed for easy reference.
August 7, 2025
Reply from Sofology - Warrington
Hi there, thanks for your 5 star review and feedback, we will make sure to pass this along!
Very helpful and informative member of…
Very helpful and informative member of staff. Put us at ease and explained everything competently and with a clear and engaging delivery. Level of knowledge of product made it simple to understand. Felt very natural and as if it was very important to ensure we were treated excellently.
Easiest process we have encountered.
Thank you
August 4, 2025
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Warrington
Thank you for awarding us 5 stars :-)
Very good service at purchase point.
August 2, 2025
Reply from Sofology - Warrington
Thank you for awarding us 5 stars Francis.
Reply from Sofology - Warrington
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Helpful, patient & knowledgable.
Very helpful, patient & knowledgable salesperson helped me to find exactly what I wanted…..showing different options until I was happy it was perfect!
Many thanks.
July 27, 2025
Reply from Sofology - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good price and very friendly staff
Good price and very friendly staff- thank you to Leah who was very helpful and took time to explain everything!
July 29, 2025
Reply from Sofology - Warrington
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Leah. Have a great day 😊
Was a pleasurable visit from start to…
Was a pleasurable visit from start to finish,Harrison was polite, very pleasant and made me feel at ease with no pressure added, nothing was too much trouble for him and he listened to my needs when picking the couch I wanted, Then Daniel took over the finance application, He was also very nice and gave me all the information needed, would definitely recommend your store to friends.
July 24, 2025
Reply from Sofology - Warrington
Thank you for this great review Jane, we are so happy to hear that you would recommend us to family and friends.
Very helpful
Very helpful with all queries and gave honest opinions when helping us choose the sofa material
July 26, 2025
Reply from Sofology - Warrington
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Purchasing a sofa
We had a friendly greeting when we arrived and told if we wanted help, just ask. Harrison from Sofology answered our fabric, technical and colour questions and we were happy to proceed with a purchase. Harrison was friendly, professional and a great representative for the Brand.
July 25, 2025
Reply from Sofology - Warrington
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊
Fab experience!
Great experience buying my sofa, Leanne was lovely, answered any questions I had and wasn’t pushy like a lot of other places can be. This made my purchase really easy and stress free :) would recommend Sofology at Warrington!
July 22, 2025
Reply from Sofology - Warrington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience at Sofology. If you have any further questions or need assistance in the future, please don't hesitate to contact us, we will be more than happy to help😊
Sarah was lovely and very helpful
Sarah was lovely and very helpful. Great communication once we placed the order.
Call from delivery people to give an estimated time.
Sofa put in place and set up.
All packaging taken away.
Great service all round.
July 20, 2025
Reply from Sofology - Warrington
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience at Sofology. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Salesman Daniel was amazing from start…
Salesman Daniel was amazing from start to finish explained every aspect of the item we looked at, would recommend this company and sales people are old school very knowledgeable and didn’t rush us to make a decision.
July 18, 2025
Reply from Sofology - Warrington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Amazing service by Daniel - 5*
Amazing service by Daniel. Explained all the options and was very patient with all our questions. Definitely coming back for the next room!
July 19, 2025
Reply from Sofology - Warrington
Thank you for awarding us 5 stars :-)
It’s amazing and well worth going to have a look!!
Well I’ve been to this shop a few times now and it’s spot on every time ..excellent customer service very helpful and I wouldn’t go anywhere else if I’m honest ..very impressed indeed..Adam
July 19, 2025
Reply from Sofology - Warrington
Thank you for awarding us 5 stars Adam!
Really great store with amazing service…
Really great store with amazing service from H!
July 18, 2025
Reply from Sofology - Warrington
Thank you for awarding us 5 stars Jemma :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.