When we walked in we were greeted by Tim, he welcomed us and we had a quick chat then he left us to look round. We didn't feel overwhelmed or pressured into buying which is refreshing. We left to look... See more
Company replied
Location
Switch locationClifton Moor Retail Park, 10 Hurricane Way, YO30 4XU York, GB
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In January we had very good help and advice from the store manager. In April we returned to place an order for a 4 seater and 2 seater sofa and had excellent support from Chris Harper Barrett. The who... See more
Company replied
Approachable, knowledgeable staff without the "hard sell". Honest advice which means you leave the store confident you have made the right decision.
Company replied
Visited York’s Sofology for a second time staff were welcoming and friendly lovely sofas. James was great he explained everything well to do with the sofa care kit etc however didn’t know about the de... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Clifton Moor Retail Park, 10 Hurricane Way, YO30 4XU, York, United Kingdom
4.9
Excellent
2K reviews
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Great customer experience
Great customer experience, served by Tim J. Very approachable, friendly and knowledgeable throughout the whole process.
January 4, 2026
Reply from Sofology - York
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful and friendly staff.
January 4, 2026
Reply from Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Really good service from the staff
Really good service from the staff ! Really helpful and got our sofa ordered without any issues
January 4, 2026
Reply from Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
James and Gemma in the York store were…
James and Gemma in the York store were fantastic James listened to what I was looking for and made suggestions I picked the perfect sofa in less than an hour.
Gemma went through all the paperwork and explained things clearly to me making sure I understood.
Thankyou both!
January 3, 2026
Reply from Sofology - York
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
First class service
From our initial visit when starting our search for a rise and recliner chair, the staff could not have been more helpful with their knowledge of products, courtesy and patience to a person with a disability. Big thank you to all York staff and to Tim Jones talking us through the ordering process at point of sale.
December 30, 2025
Reply from Sofology - York
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The staff were helpful and…
The staff were helpful and knowledgeable about their products. Also process speedy and efficient.
January 2, 2026
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent products and helpful staff.
December 31, 2025
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review!😊
Great staff
Great range and helpful staff with no pressure. Will buy from them again.
January 2, 2026
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Fallon was really helpful
Fallon was really helpful, and anything she wasn't sure about she immediately checked. She wasn't pushy or in a rush for us to make a decision.
January 2, 2026
Reply from Sofology - York
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - York
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Friendly, personable and helpful team
I had a great experience at Sofology York, I was greeted by Gemma who explained all the colour and fabric options and then left me to it. I spoke to Jamie too who was really helpful telling me about the durability of the different fabrics. I felt really welcomed and not pressured at all. Highly recommend.
January 1, 2026
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Gemma was excellent
Gemma was excellent. not pushy but gave us all the help and information we needed
January 1, 2026
Reply from Sofology - York
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Gemma is an asset to the Sofology team
Gemma was an extremely approachable and friendly member of staff who helped us choose our perfect sofa today, we are so pleased with our decision and can’t wait for it to be pride of place in our forever home!
December 30, 2025
Reply from Sofology - York
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
When we entered the York store we was…
When we entered the York store we was greeted by a gentleman called Tim
who smiled and said we're free to roam and if we need any help just ask and would we like a cup of tea or coffee we declined the drinks as we had just had lunch it was nice not to be hounded while shopping for a new sofa and it only took my wife half an hour to decide the one she wanted Tim was very professional 😊 a great salesman
December 20, 2025
Reply from Sofology - York
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - York
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Lovely Salesman Tim Jones who gave us…
Lovely Salesman Tim Jones who gave us time to look at the sofas and chairs and did not rush us.
Very knowledgable and customer centred
December 28, 2025
Reply from Sofology - York
Hello, thank you so much for your review. We are so happy to hear this!
Tim Jones was brilliant
Tim Jones was brilliant. Very helpful and knowledgeable. Highly recommend.
December 28, 2025
Reply from Sofology - York
Hello, thank you so much for your review. We are so happy to hear this!
Lovely staff, great range
Friendly and helpful but not in your face. Great range as usual.
December 27, 2025
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Really friendly and helpful staff
Really friendly and helpful staff. Was very patient when we couldn’t decide!
December 27, 2025
Reply from Sofology - York
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent customer service
Excellent customer service. Very knowledgeable of stock. Made us aware of any possible access issues etc. Quick, easy and hassle free.
December 15, 2025
Reply from Sofology - York
Good afternoon Mrs Neal, thank you for your feedback.
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