Sofology - York Reviews 2,058

Great store to deal with, no high-pressure salespeople following you round the store. Very helpful and pleasant to deal with, thanks to Tim for all the help with our purchase. However, don't believe all the hype about being ready to take delivery from six weeks, and it will be supplied within ten weeks. From the point of order, we heard nothing from them. After ten weeks, we had to chase them up for a delivery date, and that's when all the absolute lack of customer care started. We were given three different dates of when it would be in stock over the next four weeks, and each time we had to chase them up to find out what was going on.
For six weeks, we were without a sofa due to false dates. It finally arrived just short of fifteen weeks from placing the order. The sofa is great, but our experience with the supply dates is very poor

Loved the way the shop was layed out with all the details, fabrics and colours there available. Came on Sunday and there was a very helpful lady telling us how everything works and gave advice on fabrics. After going to different stores we had to return a couple days later and choose a sofa from you. Again a very helpful sales assistant with a quick process of purchase. Can’t wait for our new sofas to arrive! Thankyou!

Friendly and helpful

Very helpful (Gemma) and efficient service.

Informative staff,helpful, polite,friendly service

It was a great experience from start to finish. The salesperson was extremely helpful, answered all our questions, and explained our order in meticulous detail. He also had a great sense of humour, which made our shop even more pleasurable!

We’ve been looking for a new small sofa/love seat for our living room and called in. Great range of products and the staff were really friendly - not pushy, very informative, and very accommodating. Gemma in particular was great! Ended up finding a style we really liked and placed an order so we’re looking forward to receiving it once built!

I was buying 2 sofas for my granddaughter who has just bought a house. Stacey was really good at explaining everything. Delivery and all the ins and out and me buying 2 sofas as a gift for someone else, really reassuring.

Great people working there, very helpful, and easy going…

Thank you so much to Angel for making our sofa purchasing a great experience, no pressure, excellent advice and very helpful and we walked away with a sofa we love!

Tim explained the differences between sofas well & helped us make a decision on the best sofa options for us

Excellent service. Well informed staff and lovely approach. Gemma and Chris.... thankyou.

Liam was very helpful and knowledgeable on products

Super friendly but not pushy for a sale.
Once I confirmed I wanted to purchase everything was explained perfectly and again, not pushy when I declined the “extras”. A much nicer buying experience than some other sofa stores.

Fantastic store with great staff. I went a week or so ago and spent a couple of hours choosing my new sofa, was made very welcome and even got a cup of coffee and a mince pie while I tested the sofa I had decided upon.
Later I went to the Birstall store and was a very different experience.
Today I went back to purchase the sofa, Nadine took the time to go through everything with me, had remembered many of the things I’d mentioned the few weeks previously. Offered another coffee while we did the paperwork. Great experience, very professional team and a well presented store. The team acknowledge your presence then leave you to it. Then happy to spend time with you helping you decide.

Excellent, friendly staff.

We had our current sofa from Sofology for the last 13 years and it’s been really good quality and stood the test of times. The lady that dealt with us was very good, polite and knowledgeable.

Great service