Sofology - York Reviews 2,058

The lady who served us was very polite and helpful

Quick and easy to buy the chair.

After initial contact with a friendly sales representative we were allowed to wander round and try the varies items. The showroom was well set out with prices and sample material there to view.
When a decision to purchase was made the sales representative was helpful and knowledgeable and explained and the ordering process and delivery procedure.

Great customer service. Lacked more examples of the different types of sofas / chairs that could be bought.

After looking for more than 1 year for a new sofa, finally found one at Sofology. The colour, size and fabric fo with our existing furniture. Very friendly and expert service from Tim Jones.

Nadine was super helpful both yesterday and today. I was so indecisive as we’ve never gone for such a large sofa but we really wanted it to be a statement piece. There were a few things that needed tweaking the next day and she really made sure that I took my time, didn’t rush me and tried to think of different options. Could not recommend more. 🥰 Thank you Nadine! I couldn’t have done it without you. Xx

We found the furniture we wanted, staff helpful, and no pressure selling

Tim was such a great person and sales person.
He was super helpful and made the whole process of buying the sofa easy.
He told us in detail about all the additional extras with great detail and really knew about the product.

No sales pressure. Genuinely helpful

Very helpful and got us sorted with what we wanted.

Excellent service, very attentive staff
Sofas actually very well priced as cushions come with sofa and more size options available

Nice store, lovely people, too many options for each sofa and easy to find relevant information. Nadine was very helpful and explained everything to me clearly.

Gemma was extremely helpful and very knowledgeable

No pressure, good knowledge, great chap. Hate being followed around but Tim didn’t but was always there when I had a query and made my shopping experience a pleasure.

Lovely staff at the York store - we original met Stacey when we were browsing, there was no pressure and we were left to browse in peace. Stacey was available when we needed advice but again no pressure to buy. We returned a week later to purchase our new sofa and chair. Chris guided us through the process, he was really helpful and knowledgeable, again there was no pressure and we are really happy with the whole process, coffee was good too!!! We are really looking forward to our new sofa and chair arriving and based on our experience so far would definitely recommend Sofology.

It was nice not to be rushed and pressured into an important decision,but we were given good information and looked after by a lovely lady

Excellent sales man Tim Jones , very knowledgeable and professional with great customer skills.

** further to the reply received I have contacted Sofology customer services 7 times and they are not willing to help or listen. The service technician that has been out every time has been great however, this sofa still fails us and we are not even 2 years into having it **

If I could give zero stars for this company I would!

I had my sofa delivered in April 2024 which cost just short of £4000 and still to this day I am having nothing but problems! When the sofa was delivered there was chunks of white thread hanging out of the grey sofa so the first technician came out, weeks later I reported that the recliner sofa was squeaky and clunky, the second technician came to ‘fix the issue’ only to tell me ‘the sofa was not put together correctly’ since then I have had 6 further technicians visit the recliner sofa to fob me off each time with ‘there’s no problem’ ‘you need to wipe the sofas down daily with lenor fabric sheets to stop the noises’ the recliners have stopped working multiple times and again no proper resolution has been made for this as the problem still persists but in the eyes of customer services ‘the report advises it was fixed’ fast forward to the beginning of this year our other sofa which is very rarely used had snapped at the frame so again a technician has been out today where he advised me ‘it’s just come away’ so I sat and watched him hammer my sofa and staple gun it back together’ I submitted a complaint to the customer services and their response was ‘the technician has fixed it and the problem won’t happen again’ this is the seventh visit in 21 months. The quality of the furniture is absolutely dreadful and the after sale care is shocking. I spent nearly £4000 on 2 sofas which at the moment have barely lasted 2 years, what an absolute waste of money! I wish I had done my research on sofology before I purchased as if I knew how dreadful they were before I wouldn’t have even entered the store. As soon as they have your money in their pockets they really couldn’t care less about you. It’s exhausting having to have the same conversation with them every few months. Avoid at all costs!!