SoftMall Reviews 1,229

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the purchase process to be seamless and easy, with instant delivery of instructions and download links. The instructions provided were often clear and easy to follow, allowing users to get their software up and running quickly. Reviewers consistently praised the customer service for being responsive, helpful, and providing excellent support, especially when issues arose. However, some people experienced difficulties with product activation or found that the product they received was not suitable for their needs, sometimes due to incorrect product descriptions. A few customers also reported slow response times from customer service or a lack of communication, leading to frustration.

What people talk about most

Product

Consumers find the product to be ambiguous, with some reviewers expressing satisfaction with its... See more

Customer service

Customers had positive experiences with customer service, with many praising the prompt, helpful, and... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers praising prompt and helpful... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers expressing satisfaction with the... See more

Instructions

Reviewers highlight positive aspects of instructions, with many finding them crystal clear and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great value for money, purchased 5 copies of MS Office 24, one of which was for Mac. All installed easily and worked fine. Did get a problem with one of them after about 3 months when it suddenly de... See more

Rated 5 out of 5 stars

After spending lots of time researching Softmall and thinking was I about to be scammed, I couldn't have been any more wrong. I purchased Office 24 pro edition. The whole process was seamless and ve... See more

Rated 5 out of 5 stars

Been looking to replace aging office version. Was sceptical of too good to be true prices. However, decided to give them a try on basis of money back offer. Purchase was easy, download instructions v... See more

Rated 5 out of 5 stars

I had downloaded & installed Office 2024 that I had just purchased online from SoftMail, but I was struggling to activate it. I had tried to follow the online instructions, but came to a dead end. Aft... See more


Company details

  1. Computer Software Store

Written by the company

Software Kingdom Ltd is an established registered UK company where we specialize in selling computer parts and software. The company was founded in 2015 and during this time we have built up a solid foundation of knowledge and a reputation for high quality service within the computer industry.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Seems OK but time will tell

Bought this because my computer needed resetting beacuse of a windows update. It installed OK but the files say 2019 when opened. The App says MS Office 2024 so there is obviously something amiss. Chatted to Softmall twice and cannot get it resolved and they said that it must be a bug that MS should resolve in their next update. We will have to wait and see

October 14, 2024
Rated 5 out of 5 stars

Superb company

Superb company! Great prices and outstanding customer service (a great rarity these days), I had a response to my enquiry within 10 minutes! Paul did me a huge favour and am greatly appreciative. Highly recommended.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Microsoft Office

This is about the fourth product I have purchased from SoftMall and in every case I have had no problem installing and registering the product.
Would highly recommend this company.

October 12, 2024
Rated 5 out of 5 stars

Excellent customer support

I had difficulty downloading the .exe file from the provided link, as my anti-virus kept deleting it. I contacted customer support, using chat, and the person sent me an alternative link, which worked.

October 7, 2024
Rated 5 out of 5 stars

Recommend SoftMall, great service

Looked at reviews for SoftMall, went ahead and purchased the Microsoft Office Professional 2021 for Windows 10/11. I am old school so wanted the Outlook app so I could use my .pst file from my previous computer. No monthly subscription, so a one off simple process for purchase, just take your time after using the Key to download from Microsoft. No issues with install, would definitely recommend SoftMall, Thank you

October 2, 2024
Rated 5 out of 5 stars

Excellent and genuine purchase

Very easy to purchase, clear and easy instructions to follow to install. Took awhile to register via phone but went through easy. Genuine product at a very good price.

September 30, 2024
Rated 5 out of 5 stars

Excellent transaction

Excellent transaction. Slight problem with download link provided but went on chat and provided with another one immediately that worked perfectly. Brilliant price. Would highly recommend.

August 8, 2024
Rated 5 out of 5 stars

Installation and activation pain free

Installation and activation pain free. The website is clear, concise and legible. The card details window, however, becomes cluttered. Once again great price with upgrade to 'professional' offered and accepted at small price increase. Feel confident using this company. - First rate.

August 7, 2024

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