Have been using the software for years now. The software has been path defining in its genre with its clean, intuitive and uncluttered interface (which coincidentally everyone else is trying to do tod... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been looking for an app that could seamlessly put movies, music and such on my iPhone. After stumbling on Waltr2 I haven't looked back, it's a fantastic bit of software that just works. Suppo... See more
Company replied
I use Softorino YouTube Converter to download educational YouTube videos to show to my classes. I find it much easier to download a video and add to my slide presentation than to have a link, which t... See more
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In general Softorino software are excellent! Really !! But...obviously sometimes our computer OS might have an update that makes things more dificult for any app to adjust. When this happens I was... See more
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Company details
Information provided by various external sources
Softorino creates the best software and easiest iTunes alternatives for pushing music, videos, books, ringtones & more into iPhone.
Contact info
United States
- softorino.com
4.5
Excellent
429 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick support for an installation…
Quick support for an installation issue.
What we wish to get from a good company with a great product.
August 14, 2025
Unprompted review
Reply from Softorino
Hey Pierre! Glad we could sort the install hiccup for you. That’s the experience we want for you! If anything else gets in the way, say the word & we will help 😉
Great products and friendly customer…
Great products and friendly customer service. I’ve been a customer for years!
August 13, 2025
Unprompted review
Reply from Softorino
Hi Lina! Thank you for staying with us for years. It means a lot to hear both the products & the team work well for you. We are here anytime!
The App worked fine for a few months…
The App worked fine for a few months and then.....started freezing. Contacted support and initially they were helpful and I updated the app with a link they gave me and it worked again. I renewed my subscription after a year and a month later it stopped working altogether. Sent half a dozen support emails over three months and no reply. Eventually cancelled by subscription and deleted the apps. Would not recommend based on usage and non existing support.
I received a response to my review asking me to email support and they would assist. I emailed four times and nothing. Used their chat bot....and it refers you to support. Tried to review my subscriptions and it sends an email to log in and does not arrive 12 times!! If I want to buy a license it works pretty good!?
07/11/2025 update:
I emailed four more times to 'Reach out' and no response. Its a pity as it used to be a reliable company when I bought my first few licences!?
August 15, 2025
Unprompted review
Reply from Softorino
Hey John! I’m sorry for the trouble you ran into. That should not happen. Please email support@softorino.app, and we will take a closer look together and assist you as soon as possible.
Perfect assistance!
They solved for me a problem on a old software. In 10 second… they told me in 30… 😂
August 14, 2025
Unprompted review
Reply from Softorino
Hi Gianluca! You made us smile. Happy we could fix the issue on the old software quicker than promised. If anything else comes up, just reach out 😉
Easy to use and amazing apps!
Easy to use, amazing apps and the customer service is second to none.
August 6, 2025
Unprompted review
Reply from Softorino
Hey Adam! Thanks for the love. Great to hear the apps are easy to use & that the team helped when you needed it. We’re here for you!
Darreon @ Softorino was able to help me…
Darreon @ Softorino was able to help me with my issue.
August 4, 2025
Unprompted review
Reply from Softorino
Hi Pasquale! Thanks for the shoutout. Glad Darreon could help get things sorted. If you need anything else, just drop us a line)
Paid Twice for a Broken App That Still Doesn’t Work
I originally purchased a lifetime license for this app, only to be forced to buy it again when support for newer Apple TVs was delayed for over a year and the developer refused to honor my original purchase with a vague excuse.
Now, after repurchasing another year, the app still doesn’t work properly. Every .mkv/.mp4 video I try to play disconnects after a few minutes, despite playing fine on other players like VLC. Mirroring my entire screen works perfectly, it’s the app that’s the problem. Support just gives generic responses and takes no responsibility for the issues.
I’ve already paid for this product three times. It still doesn’t work. I want a refund.
August 4, 2025
Unprompted review
Reply from Softorino
Hey Kirill! I hear your frustration. Our team is sorry for the rough time. Please email support@softorino.app so we can check the playback issue together & help as soon as possible. If we can’t fix it, we’ll set up a refund.
I needed a code to make my Walter 2 app…
I needed a code to make my Walter 2 app work again, I reached out after 2-3 years and they sent me a new code that worked instantly. Thanks AMY!
July 29, 2025
Unprompted review
Reply from Softorino
Hi Jav! So glad Amy could get WALTR up & running for you after all this time. We love hearing that your old favorite is working like new again. Thanks for sticking with us! 🙌
👍good customer support
July 24, 2025
Unprompted review
Reply from Softorino
Hi Katie! Short & sweet – we’ll take it! 😄 Thanks for leaving a note. Our support team will be happy to know they made your day.
Accurate diagnose of problem
Accurate diagnose of problem, 4 solutions offered, the first suggestion fixed it
July 23, 2025
Unprompted review
Reply from Softorino
Hi Graham! Love hearing that the first tip solved the issue. Our support team always tries to give a few paths to fix things fast, and it’s great to know it worked. Thanks for sharing your experience!
Support is their virtue
The promptness and the exactitude of the replies. The overall caring.
July 10, 2025
Unprompted review
Reply from Softorino
Hi Daniel! Thank you so much for noticing this! We work hard to reply fast & with care, so it means a lot to hear this from you.
Youtube converter
Youtube converter, last App I would get rid off. Support, if needed, very responsive.
July 12, 2025
Unprompted review
Reply from Softorino
Hi H MUK! That’s awesome to hear! We’re happy you love the app & that our support has been there when you needed it.
product excellent .
product excellent .. support was very helpful, fast and solved my issue right away
July 10, 2025
Unprompted review
Reply from Softorino
Hi JoeMezz! Thanks a ton for the kind words! We’re so glad the team could help you quickly & that you’re enjoying the product.
Your support is very quickly
July 10, 2025
Unprompted review
Reply from Softorino
Hi Mau Thin Dao! Appreciate your review! Speed matters to us, so we’re happy you felt taken care of fast.
Their customer service is bar none
Their customer service is bar none. Fast, knowledgeable, friendly. Just awesome!
July 2, 2025
Unprompted review
Reply from Softorino
Hi Dana! Your feedback made our day! Thank you for highlighting the team’s speed & friendliness — we’re always here if you need us.
Changed computers
Changed computers. Pinged customer support. Gave me new key, no issues.
June 26, 2025
Unprompted review
Reply from Softorino
Hi Mark! Thanks a ton for the kind words! Glad our team could help you transfer your license without any headache. If you ever need anything else, we’re here for you.
Reasons for cancelling my subscription
I cancelled my subscription for two reasons:
1- I have been renewing my subscription with the promise that AltTunes is coming soon, and I really wanted a software like that but so far it is still coming soon, so I believe i am waisting my money till it comes, I might get it later as a stand alone without a subscription.
2- I have been trying to download a song from Youtube with your YT converter but it keeps blocking the conversion (the song is a new song about the current war in middle east) clearly your are supporting that country and I am not interested to pay my money if you are supporting them as part of me boycotting them, I converted the song using a free website and it was quick.
June 24, 2025
Unprompted review
Reply from Softorino
Hi Nael! Thank you for sharing your feedback. We're truly sorry to hear about your disappointment. AltTunes is now available for Windows so you can use it anytime. Regarding the YT issue, we don’t block content based on politics. YouTube sometimes restricts specific videos, and unfortunately, our app must follow their rules. If you'd like to talk more about it or need help, feel free to reach out to us at support@softorino.app.
Waltr Pro is easier
It is easier to download music onto my iphone with WALTR PRO than fighting with iTunes.
February 1, 2025
Unprompted review
Reply from Softorino
Hey Douglas! Appreciate the awesome review! Happy to hear WALTR PRO makes your transfers smoother than iTunes. That’s exactly what we built it for.
I reached out to Softorino customer service and…
I reached out to Softorino customer and revceived a timely reply from a CSR named Darren. Turned out my problem was caused by using my VPN and not the fault of Softorins’s software. Problem solved.
June 14, 2025
Unprompted review
Reply from Softorino
Hi Preston! Thank you so much for taking the time to write this! We’re glad Darren could help and that you were able to solve the issue. VPNs can be tricky with licensing, so we appreciate your patience.
Support is quick and personal
Support is quick and personal. The Youtube Converter is excellent and often updated.
June 15, 2025
Unprompted review
Reply from Softorino
Hi Jim! Thanks for the kind words! We’re happy to hear you’re enjoying the YouTube Converter and finding our support helpful. We’ll keep doing our best to keep things up to date for you.
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