Softtouch Cashmere Reviews 143

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Easy to order, shipping was quick, and the sweater I ordered was exactly as pictured! Thank you for your great service!

Rated 5 out of 5 stars

Totally impressed with the quality of my garments, they all looked brand new and unworn, and arrived very quickly (2 weeks to arrive in New Zealand, during lockdown). I think the sizing is on the smal... See more

Rated 5 out of 5 stars

Fast delivery even though I live in Sweden! Beautiful sweaters that were accurately described with text and photos, however read the size carefully and don't gamble like I did :) The quality was reall... See more

Rated 5 out of 5 stars

I ordered two cashmere jumpers from this company and I honestly couldn’t be more pleased. The cashmere is luxurious, the condition is excellent, customer service was outstanding. I’m so excited to hav... See more

Company details

  1. Clothing Store

Written by the company

1# Largest UK selection of pre-loved sustainable cashmere jumpers, cardigans and scarves


Contact info

4.9

Excellent

TrustScore 5 out of 5

143 reviews

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Rated 5 out of 5 stars

Totally impressed with the quality of…

Totally impressed with the quality of my garments, they all looked brand new and unworn, and arrived very quickly (2 weeks to arrive in New Zealand, during lockdown). I think the sizing is on the smaller size, but that's quite standard for European sizing compared to NZ sizing. I will know for next time, will definitely be ordering again.

June 25, 2020
Unprompted review
Rated 4 out of 5 stars

very good cost performance

very good cost performance. low price and high quality. items look almost new. I am very happy. But the website could be better. They failed to respond my email inquiry which is not good

June 7, 2020
Unprompted review
Rated 5 out of 5 stars

service was faultless

service was faultless. The product I bought was really nice, arrived very promptly but was too big. It was really easy to return and I was refunded quickly and could make easy contact with the seller. Would definitely buy from here !

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, fast service thoroughly recommended

December 19, 2019
Unprompted review
Softtouch Cashmere logo

Reply from Softtouch Cashmere

Thank you for the 5 star review Fiona!

Rated 5 out of 5 stars

I have purchased three items so far and…

I have purchased three items so far and the service is excellent. Delivery was very quick and the quality is wonderful. Feel I have found a great site and will continue to use Soft Touch Cashmere. Thank you!

November 9, 2019
Unprompted review
Softtouch Cashmere logo

Reply from Softtouch Cashmere

Thank you Sue that's great news, it's always good to have you back! kind regards
James

Rated 5 out of 5 stars

Positive experience

Positive experience, beautiful product, prompt delivery, thank you!

October 31, 2019
Unprompted review
Softtouch Cashmere logo

Reply from Softtouch Cashmere

Thank you for your 5 star review!

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