Sofucorfan Reviews 65

Great customer communication. Excellent help overall. The remote and receiver stopped communicating and Sofucor offered to replace them both! Great to know that they stand behind their product.

Ordered several of these fans years ago. The controller in one fan stopped working. I contacted Sofucorfan about replacing the controller. They offered to replace the controller and remote for free even though the fan the warranty had long since expired. They were easy to communicate with and stand behind their product. Top-shelf.

I had a great experience with Sofucor. My original package was marked delivered but never arrived, and their team handled the situation immediately and without hesitation. They quickly shipped out a replacement with a new tracking number and even told me to keep the original if it eventually showed up—no hassle at all.

That level of customer service is hard to find. Communication was prompt, clear, and helpful throughout the process.

On top of that, the product itself is excellent—high quality and exactly as expected.

Really impressed overall. I would absolutely purchase from Sofucor again and highly recommend them to others.

Sofucor Fan has beautifully designed and built products. I chose a modern look ceiling fan with 3 large wooden blades for my living room. It is stunning in my recently remodeled ranch style home.
My contractor's electrician accidentally lost the remote control unit for the fan. Sofucor's excellent Customer Service Dept. has kindly offered to replace the missing remote control free of charge.
Anyone needing a new ceiling fan should definitely check out Sofucor's lineup of products which are reasonably priced, gorgeous and backed by outstanding Customer Service! You won't be sorry!!!

I've ordered five Sofucor ceiling fans within the last couple months & we are very pleased with the clean stylish appearance! We love the wooden three blade fans which match our wood floors. The fan moves more air then our old 5 blade fans. The remote is very handy & easy to use. From order to delivery was very fast & they were well packaged. Plus the shipping was free!! On one install we mistakenly discarded the 5" downrod. Customer Service agreed to send a replacement downrod free of charge. We are very happy with the product, service & best of all we love our Sofucor fans!!

The customer service was very responsive and accommodating.
Sofucor fans are beautiful and are serving me well. They receive many compliments from my guests.

Very helpful customer service, they answer emails/calls and will replace your remote if it's faulty or stops working.

Thank you guys.. our fan is back up and running.

Extremely satisfied with the fan, bought 2 of them.. Work like a breeze. Also contacted customer support for some precisions, they were fast to answer. and very helpful. So a 5 stars indeed

In addition to selling beautiful fans, Sofucorfan customer service is easily accessible and responsive to concerns regarding installation or operation of their product. I have recommended this company to my friends and family.

I initially had an issue with the remote control on a fan my contractor had purchased for me month earlier. Sofucorfan had wonderful customer service and corrected the problem immediately!
I may buy another fan from them.

The ceiling fans (bought 2) look and work great. I dropped one fan during installation causing minor damage to several blades. I contacted Sofucor support to order a replacement set and was impressed by how quickly they responded and even more surprised when they sent replacement blades at no cost. I will do more business with this company!!

I reached out to sofucorfan to get a replacement for the light cover and they were very responsive and had a replacement on its way in no time.

I heard back from customer service quickly and they provided the solution I was looking for. Highly recommend!

We needed a wiring extension kit to use a longer rod than what was in the original packaging. The company rep sent extension kits for the fans at no cast. Highly appreciated.

I rarely give reviews, but I must say thank you to this company. I ordered a fan and, during installation, wired it incorrectly, which burned out the RF receiver required for the fan to work. I contacted the customer support, expecting them to charge me $50 for a replacement, but they sent it free of charge. They didn't even charge me for shipping costs. I am very grateful.

We purchased five fans for our house, the remote was a little hard to set up but once that was complete we loved them! The fans work really well, are quiet, and the light is wonderful.

I've had my fan/light for 2 years now and have loved it. It's simple, has a remote with all the features I would want and no extra useless ones.
The light has burn out but Sofucorfan customer service has been amazing at getting me replacements and when I ordered the wrong one once, they were super helpful in getting me a refund very quickly.
I really, REALLY appreciate that the customer service is real people that care and actually answer your questions. There's not a complicated form or whatever crazy process others use - you can just contact customer service, describe the issue or question, and get a real response very quickly.

Sufucor Fan is a fantastic company with a superb customer service base! The fans are beautiful, quiet and powerful!
They have gone above and beyond helping me when I broke the remote for my fan. Sent me a new remote on their dime in a few days after contacting them. I can’t say enough great things about their kindness and attention to their customers. I have never had such a pleasant experience!!!

Sufocor offers exception customer service. When I had an issue with my product, their team responded quickly and fully resolved the problem. Very satisfied

I recently had a problem with my fan/light not working. We have several Sofucor fans and LOVE them. An email to their Customer Service brought immediate help which included some parts shipped to me and helpful videos. I was able to fix the problem and the unit is working perfectly now. This company makes a fabulous product and their Customer Service team is the best I have ever dealt with--in any company. I highly recommend this company in all ways. I am so pleased with this outcome.