Sufucor Fan is a fantastic company with a superb customer service base! The fans are beautiful, quiet and powerful! They have gone above and beyond helping me when I broke the remote for my fan. Sent... See more
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Review summary
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Amazing customer service! Missing part was mailed immediately to me for one fan. And then while installing another fan, I dropped the cover to the light fixture and broke it - I emailed the company... See more
I recently had a problem with my fan/light not working. We have several Sofucor fans and LOVE them. An email to their Customer Service brought immediate help which included some parts shipped to me... See more
I sent an email because I moved into my new home and the remotes were missing for this great fan. I received a response immediately, and they sent me one at no charge. Not only do they have great fa... See more
4.8
Excellent
65 reviews
Hasn’t replied to negative reviews
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I love my new fan
I love my new fan. It was easy to install, runs quietly, and has a strong fan that really circulates the air. Working with customer service to order an extra remote control was also a pleasure. I am very happy with the service from Sofucorfan.
November 7, 2025
Unprompted review
There is NO customer service at all
There is NO customer service at all. The fan has a warranty for the motor, but if you cannot get the company to respond there is no way to get service replacement needed. Customer Service for SofucoFan is listed as 769-227-6609 but no one ever answers the phone or returns your call. The chat on the website, is open but again, it is nonresponsive. After numerous attempts I finally got someone to respond, they indicated that they would send a replacement remote and to patiently wait it can take up to 5-7 business days. After 13 days I contact them again, the response is "There is a big possibility that our warehouse staff missed this parcel". The tracking from USPS shows that tracking is not available for this item. Still no resolve, still no level of response that shows they want repeat or referral customers.
October 6, 2025
Unprompted review
The fan seems fine
The fan seems fine, but I realized (too late) that I could't use it. While the company has a return policy, it's important to note that even if you don't open the package, the consumer will be responsible for paying for any returns. I definitely would have thought twice if I had known that.
July 9, 2025
Unprompted review
Sofucor has a great variety of ceiling fans!
Sofucor has a great variety of ceiling fans! However, and perhaps most importantly, they also have great customer service. I recently purchased several of their ceiling fans (with real wood blades!) but one of them had a bad remote receiver. So I contacted Sofucor for help, and they were terrific! They immediately shipped out a replacement remote and receiver set, and now the ceiling fan works great!
April 11, 2025
Unprompted review
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