Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The o... See more
Company replied
My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in thei... See more
Company replied
I experienced a fault on my business phone line and needed to install a new base station. Matthew from the tech dept. at Soho66 patiently guided me through handset registration & base station configur... See more
Company replied
Company details
- Phone and Internet Service
- Fax Service
- Telecommunications Contractor
- Telecommunications Service Provider
Written by the company
Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.
Soho66
Written by the company
- Reliable
- With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
- Innovative
- Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
- UK Technical Support
- Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments
Contact info
Silksworth House Stables, Warden Law Lane, Sunderland, SR3 2PD, Sunderland, United Kingdom
- 03333 443 443
- trustpilot@soho66.co.uk
- soho66.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The technician was knowledgeable and efficient. also friendly and patient, ensuring that the entire process was smooth and stress-free. this level of service truly sets them apart
My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in their field. It seemed like they knew everything by heart and resolved my issue seamlessly . I am thoroughly impressed and would highly recommend them. Thanks MATTHEW.
October 10, 2025
Unprompted review
Reply from Soho66
Hi Valdas, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Reply from Soho66
Hi Lilly, we are incredibly grateful that you took the time out to leave us a 5-Star review!
Excellent customer service
From initial enquiry through to purchase and setup, we received excellent customer service (primarily corresponding with Reece), with timely and very helpful responses to all queries. System setup was straightforward following instructions provided by Soho66. The service itself is perhaps not as feature rich as some others, however overall it has been a solid, reliable and effective solution, with the added benefit of being easy to set up in-house.
August 8, 2025
Reply from Soho66
Hi Sam, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Cheapest, & best voip provision.
We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The only thing I would say is if you operate a 24 hour business like I do you will not receive support outside of business hours, but if you do have issues outside of business hours, you can easily divert calls through their dashboard very easily. This has worked for us over the years.
October 6, 2025
Unprompted review
Reply from Soho66
Hi Mervin, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for supporting our business, it truly means a lot to our team!
Good communication
Good communication and helpful, speedy response to my query. Blain was so easy and pleasant to deal with.
October 3, 2025
Unprompted review
Reply from Soho66
Hi Pamela, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!
Matthew is always helpful
Matthew is always helpful, he understands my more 'limited 'techy skills and takes me under his experienced wing to help to reach the result required for our business.
October 1, 2025
Unprompted review
Reply from Soho66
Hi Sue, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Great service and very helpful
Great service and very helpful. Have been with Soho66 for nearly 10 years now and have always had a great experience.
October 1, 2025
Unprompted review
Reply from Soho66
Hi Ammar, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 10 years, it truly means a lot to our team!
Matthew and the team are always helpful…
Matthew and the team are always helpful and nothing is too much trouble ever.
September 30, 2025
Unprompted review
Reply from Soho66
Hi James, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Brilliant for start up business who need a local number.
I've used these guys for about 15 years. Excellent customer service. Very good pricing. VOIP service always worked well and hardware spot on. Great for all size of business.
October 13, 2024
Reply from Soho66
Hi Nathan, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 15 years, it truly means a lot to our team!
Really happy with the speedy service to…
Really happy with the speedy service to resolve my issue from Matthew in the support team. Thanks Matthew!
September 23, 2025
Unprompted review
Reply from Soho66
Hi Scott, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Fast no-hassle sign up
Fast no-hassle sign up and service details received immediately. So far everything I could ask from a VoIP provider!
September 17, 2025
Unprompted review
Reply from Soho66
Hi Jose, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Great service as always been with soho66 for years…
Great service as always I have been with Soho66 for years, had 1st problem ever as far back as I can remember this morning and Soho66 had it fixed very quickly with a very personal and detailed help from Matthew. Cheers all very happy!
September 15, 2025
Unprompted review
Reply from Soho66
Hi John, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
swift response and assistance
swift response and assistance. Thank you for caring
September 12, 2025
Unprompted review
Reply from Soho66
Hi Zelda, we are incredibly grateful that you took the time out to leave us a 5-Star review!
Ideal service for a small business.
The prices are very good for both hardware and VOiP services, but what really sets Soho66 apart is the helpfulness of their staff. Tech support calls are answered almost immediately, and you get clear, effective help. Good interface for controlling your phones too. When I asked a business friend who he used, he said he had been with Soho66 for more than a decade, and I am glad I followed that lead. Very happy to recommend them in turn. Ideal for a company our size (8 phones).
June 23, 2025
Reply from Soho66
Hi Nicholas, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!
Prompt and easy to deal with
June 28, 2025
Reply from Soho66
Hi Ian, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!
Decades of Faultless Service.
Decades of faultless service. I highly recommend SOHO66.
September 9, 2025
Unprompted review
Reply from Soho66
Hi Steven, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!
Problem fixed by Remote Access.
Very professional and quick to look into issue which was with my VoiP setup. Problem fixed by Remote Access.
September 8, 2025
Unprompted review
Reply from Soho66
Hi Royston, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Matthew was helpful and efficient and…
Matthew was helpful and efficient and resolved my issue promptly!
September 3, 2025
Unprompted review
Reply from Soho66
Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Matthew was very clear in his…
Matthew was very clear in his instructions and very patient.
Problem solved, all up and working.
cannot praise him enough.
Thank you very much Matthew.
August 29, 2025
Unprompted review
Reply from Soho66
Hi Lynne, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!
Reply from Soho66
Hi Abdelalim, we are so grateful for your 5-star review! Thanks for sharing your rating with us and the community!
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