Soho66 Reviews 2,171

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional demeanor, making interactions pleasant and productive. Many highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted occasional difficulties with the user interface, finding it less clear or harder to navigate when searching for specific information. A few people also reported issues with product functionality and communication, mentioning instances where support messages were not received or where they felt a lack of assistance with complex setups.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting its value, reliability, and efficiency. Many reviewers... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Customers had positive experiences with response times. Many reviewers highlight the quick and efficient... See more

User experience

People report positive experiences with user experience. Customers praise the exceptionally user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept... See more

Rated 5 out of 5 stars

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The o... See more

Company replied

Rated 5 out of 5 stars

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in thei... See more

Company replied

Rated 5 out of 5 stars

I experienced a fault on my business phone line and needed to install a new base station. Matthew from the tech dept. at Soho66 patiently guided me through handset registration & base station configur... See more

Company replied


Company details

  1. Phone and Internet Service
  2. Fax Service
  3. Telecommunications Contractor
  4. Telecommunications Service Provider

Written by the company

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very Efficient and Helpful Service

I was able to get through to the 'Technical Support' Department very quickly; and Matthew talked me through my issue very efficiently.

August 21, 2025
Unprompted review
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Reply from Soho66

Hi Steve, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

We've use SOHO66 for 15 years

We have used Soho66 for about 15 years. We have about 15 phone lines with them that divert to mobiles, landlines and Voip Phones. The service we always get is very fast and all the people you speak to at their company are knowledgeable.

Very knowledgable in fact! They all seem to love what they do and they never have had a problem with setting up and controlling our phones. We've bought all our phones through them and in the past had our own phones that they also managed to set up. From the Soho66 website you get a login and the platform is easy to use and you can set any phone to do pretty much anything you want it to do.

We have several offices and people working from home, this service works for us and I would assume any business of any size. The fact that in 15 years, they answer the phone immediately every single time I've rang and I've always got straight through to an intelligent technician makes me sure that we made the right choice using them.

August 20, 2025
Unprompted review
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Reply from Soho66

Hi Richard, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 15 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Happy Bunny…

I had the pleasure of be talked through from beginning to end the process of connecting my smart phone to the Soho 66 phone number, by Matthew.
He was warm, respectful and walk me through start to finish, the very reason for my call was fulfilled.

August 19, 2025
Unprompted review
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Reply from Soho66

Hi Sonia, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Just ported our Voip phone to Soho66

Just ported our Voip phone to Soho66 - it has been a painless and speedy process and the support has been excellent.
Highly recommended

August 18, 2025
Unprompted review
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Reply from Soho66

Hi Rosie, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars

Small Business?? - Use these Guys

We have been with SOHO 66 for 5 years they have supported us from Day 1 when we needed a quick solution to answer customers when Lock down happened to today when we have moved on to an integrated solution - we are sorry to go and we wish Matthew and the service support team all the very best and well done - its been great and a very big thank you Edward CEO --- Elite Service Group

August 12, 2025
Unprompted review
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Reply from Soho66

Hi Edward, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for over 5 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Excellent support

Soho 66 is a wonderful company and I’ve been their client since 2015. They are one of the most professional people I’ve worked with.
Blain helped us today with one of our queries and he gave an outstanding service and managed to sort out all the issues whilst on the phone very quickly and efficiently. Thank you very much Blain and thank you very much
soho66. Our numbers are restored now.

August 8, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Jamal, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Great service

Great service. Needed them to sort out something on my account and they did it and called me back to check.

August 8, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Kewal, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

Second to none!

The people working for Soho66 are all starts - no question too big or to simple and they bend over backwards to help. Customer service as it used to be and is now so sadly missing from others. I wouldn't go anyewhere else!

May 14, 2025
Soho66 logo

Reply from Soho66

Hi Ian, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 5 out of 5 stars

Matthew was fantastic

Matthew was fantastic, has been for the last 5/6 years. thank you

July 14, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Mohammed, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Excellent!

Really impressed with the service; setup was quick, easy, and hassle-free.

April 28, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

World Class Support and Service

I have used Soho66 before and while the website gives little confidence, the service is world class. The guys are superb, always available and Rhys helped get a number and personalised voice message set up in minutes. Recommend these guys to anyone, no need for IT support services, Soho 66 will help get everything set up. Great Value and Great Service

July 10, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Ben, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Matthew was very supportive and…

Matthew was very supportive and helpful.

He resolved the issue I called about and gave me insight into other telephony issues which helped me immensly.

July 9, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Jacks, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Efficient service

Efficient service, Easy to use.

May 9, 2025
Soho66 logo

Reply from Soho66

Hi Desh, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Easy transfer

Easy transfer, good support when needed

June 9, 2025
Soho66 logo

Reply from Soho66

Hi Dave, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

Excellent

Mathew went above and beyond to help me re activate my account after illness.

July 2, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Paul, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Brilliant service

I needed a uk number to be available to me in China and subsequently in the uk. I installed a sip client on my phone. It has all worked perfectly. I did need to contact support at the beginning for a verification. They were brilliant, clearly understood their product.

May 3, 2025
Soho66 logo

Reply from Soho66

Hi David, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars

I've used Soho66 since 2012

I've used Soho66 since 2012, no issues and great support. :-)

July 1, 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Colin, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for over 10 years, it truly means a lot to our team!

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