Soho Home Reviews 822

I had the best experience with Gab on the customer support team! I teach interior design and was helping a student track down technical information for a product they sourced through Soho Home. When I reached out through the online chat, Gab was extremely helpful and went above and beyond to provide product info, even knowing that this was for an academic project and this (very expensive) item was not going to be purchased. It was a great lesson for the student in being thorough in checking technical specs, and a fabulous example of working with vendors who provide excellent service. My sincere thanks go out to Gab for the thoughtful research and assistance!

After my complaint, nobody contacted us.
So, I guess they always say “sorry to hear..” but, nothing is done! They don’t care.

We are a trade customer and had a recent issue with a damaged chair. Sophie at Soho Home was very professional and swiftly resolved the issue. Great customer service. Thank you.

Carol is so nice, fast, and helpful!

We are delighted with our beautiful furniture and a special mention for Chloe who was so helpful and conscientious as regards delivery

Absolutely outstanding service from the support team.
I have been a regular customer over years and I have always been very satisfied with the response and help.

Super responsive and helpful in their chat. We had some mail issues, and they went above and beyond to solve it. Thanks again!

I recently made my first large purchase with Soho Home and had a fantastic experience. I had a specific request regarding my order, and Daisy & Gab from the customer service team went above and beyond to find a solution. It’s rare to find this level of care and responsiveness. I’m very impressed with the brand and feel very confident shopping here again!

Excellent service. They respond very promptly and politely to address my concerns. They were minor issues but they handled it like it spent $1,000,000. One item just literally broke that was $30. The email was so kind and professional. Daisy haled me at their office. She is a superstar.

I am very pleased by the way Linda helpt us with our questions. Very fast and skilled!

I ordered a bed from Soho Home. The courier company turned up at 06:45 (15 mins before they were meant to). They did not ring my doorbell. I was in the next door room from my phone so did not hear it ringing. I eventually called them back only 5 minutes after they had last called me and the guy said they had left half an hour ago. This was a blatant lie. They have now given another date 8 days after the first one. I understand that I should have been next to my phone, but to not ring the doorbell and then lie about when they had left is not the service I expect when paying £5000 for a bed. On top of this the estimate for the bed was 9 weeks from order. It has been 11 weeks and by delivery will be 12! I wouldn't be that annoyed usually but when you are paying so much its not acceptable. I wouldn't recommend ordering a bed from them. Other stuff comes quickly and is fine.

Beautiful products and outstanding customer service. When we had a problem with delivery, Gab went out of her way to resolve it. Long standing custom counts to this company. The products and the people behind them are both of excellent calibre.

Linda was super kind and efficient in assisting me with my query/issue!

I had an issue with a broken vase on arrival. Tiffany was absolutely excellent - she could not have been more helpful and late in the evening too - she went over and beyond to sort this out - replacement followed very quickly. THANK YOU TIFFANY SO MUCH

I received an item that was unfortunately broken, but I spoke with Gab who was absolutely amazing. She was incredibly helpful and arranged a replacement to be sent out super quickly. Excellent customer service

great customer service, especially Linda.

I am a property developer and have been using Soho Home and Soho Home Trade for a number of years. Their service throughout has been amazing and their customer service team have gone above and beyond on numerous occasions. The aesthetics of their furniture has been transformational not only to my business but for my own home too. I cannot recommend them more highly. Case number 03894964

Great communication and solution orientated response from Soho Home. Very impressed and very grateful.

Linda was super helpful in assisting with the return of some items I mistakenly ordered. Super easy and responsive service.

Excellent assistance from Linda 👍