SoilFixer Reviews 

216
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Good service and a quality product delivered with no fuss or grief. I've used other bio-char based products in the past and haven't been convinced with some of the claims made by their marketing de... See more

Rated 5 out of 5 stars

Fast service, very helpful and knowledgeable when I called. Got the Mega 700l and tried it out by emptying my dormant Dalek bins and mixing with the Humification Agent. I refilled one Dalek as a con... See more

Company replied

Rated 5 out of 5 stars

This is my second SoilFixer purchase. A couple of years ago I bought a biochar sample to help keep the smell down in my kitchen compost bin, and it worked- additionally, it improved my outdoor compost... See more

Company replied

Rated 5 out of 5 stars

Looking to condition soil ready for vegetables. The patch had been home to hens for a few years. Very informative web site and further information via blogs. Ordered my appropriate product. It came re... See more

Company replied

Company details

  1. Garden Center

Written by the company

SoilFixer supplies leading quality Biochar Granules, Compost Activator and SF60 Super Compost soil Improver, (that in tests has shown to significantly Improve Crop Growth and Yield.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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4.9

All reviews

(216)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant product

Brilliant product - speed of delivery simply great. Website full of information, too. Will definitely look to be doing lots more business with them.

February 27, 2023
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Reply from SoilFixer

Thank you for your feedback and so pleased you find our website so helpful. Look forward to keeping in touch.

Rated 4 out of 5 stars

The first composters that work efficiently- 5 stars for composting effeciency

The hotbins [one x 200litres plus one x mega] are not cheap but they do work so much better than any other composting bins I have made or bought. [Hence the purchase of a mega to go with the 200litre model] The smaller is good for adding kitchen waste and small quantities, as the lid hinges upwards. The mega requires the large lid to be removed, which could be difficult for a person with shorter arms. It is great for mowings ans garden shreddings. It is much easier to mix in shredded paper in the mega, and its thicker walls retain the heat better, judging by the temperature drop caused by a heavy rain storm. I have yet to extract ant compost, so cannot comment on its quality.

I only gave 4 stars because of confusion within the dispatch system, and muddling emails which indicated that there two deliveries sent by parcelforce, which turned out to be one delayed delivery. There were no DPD tracking links for the main parcels, and no indication that they were involved at all. The 3 very large boxes arrived with only an hours notice by DPD, whilst I was out, with no delivery instructions on any of the boxes, to the annoyance of my neighbours who were asked to take them in. The boxes filled their hallway!

Hopefully hotbins e-mails will be clearer in the future and delivery instructions will be added to parcels by both dispatch centres.

November 1, 2022
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Reply from SoilFixer

Hi Ian, thanks for the review. As promised we are sorting delivery emails. We will send one covering email stating two sets of dispatch and tracking info one from DPD and another from Parcelforce will be received. The HOTBIN and the biochar compost agent come from differnt warehouses and due to package size we use different couriers for each. Best, Tony

Rated 5 out of 5 stars

Great company

Have ordered biochar from SoilFixer a couple of times. Great service and great product.

October 20, 2022
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Reply from SoilFixer

Thanks for your feedback and feedback on the Biochar product.

Rated 5 out of 5 stars

Efficient

Good price, fast delivery

September 12, 2022
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Reply from SoilFixer

Thank you for your feedback.

Rated 5 out of 5 stars

Excellent delivery service

Excellent delivery service - right on time. (Though no attention paid to the instruction to leave just through the gates - instead you left it on the door step blocking ingress and egress until I had moved the very heavy boxes - I am old and slow - lest we stumble on them. A minor point….._

September 14, 2022
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Reply from SoilFixer

Hi Betsy, thanks for repeat biochar and HOTBIN composting use.

Sorry to hear no special instructions on parcel. The automated parcel shipping label does not carry over the special instructions in a way the delivery driver can see them. We try and remember to add a hand written note on parcel (clearly not on this ocassion), but even with the note, the driver does not always see them when lifting box out. We'll keep trying!
SoilFixer

Rated 5 out of 5 stars

I can highly recommend this company and…

I can highly recommend this company and their website, I have learnt so much about soil and biochar. Delivery was good and I have used some of the soil fixer early days yet but sure my plants will thrive.

March 6, 2022
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Reply from SoilFixer

Hi Fiona,
Thank you for your review and pleased that our website has given you the information you need. We are adding more all the time, so follow us on facebook and instagram to find out more.
Look forward to hearing more about your plants.

Rated 5 out of 5 stars

Happy to reward great service.

Happy to reward great service.
An error was made regarding my delivery. The response to my enquiry was almost immediate and I was contacted within the hour to say that they would not only correct the error, but will increase my order by 50% !!! ..... the re-order arrived next day ! Very impressed.
It is a pleasure to deal with companies that value customer service. Tony Callaghan makes a great ambassador for this company.
Five stars well earned.

February 1, 2022
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Reply from SoilFixer

Thanks for the review. If you can take some photos and let us know how it goes that would be great!

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