Sojeans Reviews 384

Asked for refund, various emails back and fourth jeans delivered back to be told voucher now instead of refund, credit card case opened against them, beware!

To top it all the jeans were delivered late to me.

Great Jeans, Great Price, Great Service - thank you

Lovely jeans received at a very good price. Delivery hit and miss - tracking through Yodel didn't work and customer service couldn't help track the parcel. But they have arrived now and I am very happy with them. Much cheaper than elsewhere.

This is the second time I have bought from SoJeans. On the first occasion the service was excellent, unfortunately this can not be said about my latest transaction.
I placed an order 3 weeks ago and I am still waiting for a delivery despite their marketing claims to ship within 24hrs. The delay would be acceptable if I felt the company were being totally honest about the reasons for the delay but their lack of plausible reasons makes me very suspicious.
Dodgy company alert!

Despite constantly advertising Free Delivery I was still charged £3approx delivery. I pointed this out to Kate who gave me an offer code for £10 off as she agreed this was a mistake and the advert should have been removed from the site, however i already had an offer code for £10 off as I was spending over £50 and I couldn't use both codes, so technically they gave me a useless gesture.

It has been a perfect purchase since I contact the customer service asking for some currency issues on the UK website. Kate was really kind with fast replies to my emails. When I decided to buy the Edwin shirt, it arrived in three working days after the payment was completed as promised (DHL courier). Upon it arrived, the shirt was well packaged.

I must confess I was a bit worried about the reviews I read here, but my experience with Sojeans has been almost perfect and kate was always kind to me.

I have sent the hereunder mail on 17.11.13 to kate@sojeans.com and received no answered:

Dear Kate,

I have just ordered Melting Pot Mika Slim fit 27 L32 indigo but received the order confirmation on rinse wash.
Please change as required.

With best wishes,
Leora

Always like the products but the delivery service is hopeless. The delivery company abandon my purchase with any of my neighbours down the street. They are not then in when I call to collect and it can be days before i finally get my jeans. Really annoying!

I ordered a jacket from SoJeans.de on 6 November. I transfered the money straight away - so it should have reach SoJeans by Friday 7 November. Even though it said free postage and delivery for orders over 100Euro, i was still charged for postage. I paid the postage because i thought it would make the delivery quicker.

I recieved an email last Thursday 14 November which says that i should receive my order within 48 hours. It is now Tuesday 19 November, and i still have not received my order.

I just rang the customer helpline and the gentleman said i will not receive it until this Friday 22 November because of the shipping option i chose? So not only did i pay when it should have been free, i am still waiting even though i received a confirmation email saying that it would only take another 48 hours... Im starting to question the legitimacy of the web site.

Luisa

Item arrived promptly, free returns and they responded very quickly to emails. Will definitely be using again

At 3AM my jeans were in Paris, 7 hours later in my hands, in the south of Italy! What a fast shipping!!! My Cheap Monday jeans are perfect, probably the best jeans I've ever had, extremely comfortable, thought they're skinny jeans. For those who are going to order Cheap Monday - take one size up! The only thing is that their colour is fairly different from this on website - even if both are beautiful :) For sure I'll buy Cheap Monday again, so I'll choose sojeans as it's almost impossible to buy them in Italy. Thank you!

Fantastic Nudie Jeans £39.00 what a bargain perfect fit excellent.

On a scale of 10 , I would rate sojeans

shopping experience: 9/10
Prices: 8/10
customer experience: 8/10
delievey: 8/10

It's always a bit of a risk buying jeans without being able to try them on, but these proved to be a perfect fit, and exactly as described on the website. They were delivered only 6 days after ordering, and that included a weekend.

Website so easy to find what you're looking for... Good prices, service and email progress of your order was good

Great site loads of choice and price is super , only down side , time it takes to have parcel delivered .

I would recommend this company to everybody.

I ordered two pairs of jeans and benefited from an offer of £10 off a £50 order. Returned one pair within 24h from receipt of the jeans and requested a refund. The jeans cost £56 and the refund received was just over £51 only. I was wondering if it had something to do with the offer but as the other pair of jeans cost £60 (over the £50 minimum order) I assumed not. When I queried the reason for the partial refund this was the reply: "We refund you the price you paid for the jeans.The refund not include the offer discount and the delivery fees as now :
We recently change the delivery fees
it's normal you was charged for the delivery
now is only free for £130 or more.
The update on the website is on process it why it still appear free delivery".
The reference to delivery, I assume, once again that it refers to the 'free' return as I paid for the DHL delivery.
I'm not impressed with the fact that the terms of the agreement (what was on the website when I placed the order) haven't been honoured only two days after. Apart from that, the jeans I kept are nice and the delivery was very quick (credit to DHL). I will not use this company again.

Came across SoJeans after struggling to source some Diesel Safado jeans in my size, ordered on Sunday night, arrived Tuesday before 12, very impressed with service received.

Super choice and money returned for the ones I returned very good service