I LOVE these jeans, but can't find them anywhere anymore!!! They are the only jeans besides an old pair of Levi's that fit me perfectly. Help! I finally popped the button, sewed one back on, then fina... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I don't have good experience. I'm buying only jeans because I like some brands. Price is acceptable sometimes nevertheless few times I had bought jeans, though We're not available!!! Refund or... See more
Company replied
I usually only do online clothes shopping at Asos but was after some Nudie Jeans in the sales and they were sold out in my size. Found So Jeans and despite mixed reviews gave them a go a few days ago.... See more
First I wanted to cancel my order: SoJeans tell me this isn't possible even though the order hadn't been processed yet. Then I was told I couldn't receive a refund although the misleading signs all o... See more
Company replied
Very good website
I registered with sojeans after finding a pair of jeans that I had been looking for for ages. The transaction was simple and the items arrived quickly!
September 26, 2014
Unprompted review
Good choice and goods products
A lot of choice with interesting prices. Moreover, the delivery is really good, highly recommended!
September 24, 2014
Unprompted review
great concept store
I had a good experience with this website.I really like the choice of products.
Good customer service and delivery at time !
thanks
September 24, 2014
Unprompted review
Easy, fast and good products
I've placed an order on Sojeans, and a few days after the parcel was at my home ! I bought a pair of jeans and a sweater, everything looked exactly as in the website.
Really happy with my order, I will buy again!
September 24, 2014
Unprompted review
Voucher code if a return doesn't work
It seems that vouchers aren't activated until the customer contacts the support by phone. This number cannot be found on the website!
September 17, 2014
Unprompted review
Reply from Sojeans
Dear Walter,
you had a voucher and not a promo code, so when you are connected, your voucher is visible under the botton "proceed to paiement", and you just need to click on "use my voucher" . That's why your voucher wasn't working, because you tried to write it down on the promo code space, sorry if it was not clear enough.
About the phone number you can find it on the basket for example.
Best regards,
Kate
still waiting
sent a shirt back on the 21st august almost 2 weeks later still no refund,hopefully will hear something soon
September 2, 2014
Unprompted review
Reply from Sojeans
Dear Simon,
I apologise for the delay, we received your return last friday, but in any case, the refund of your order has been done today, if you check on your bank account it should be visible.
Best regards,
Kate
Sub standard product.
I purchased a pair of G-Star jeans, style attic low. the jeans I received are not correct and wear like a pair of hipsters a woman would wear. I know there is a problem with them as I already own two pairs of same size & style and they both fit fine. when i compare the my new jeans from so jeans to the two pair I already own you can see the difference, so i'm not sure if this is a deliberate attempt by G-star to save on denim or if the jeans are fake or if they were rejected at quality control but still made to market anyway.
now I'm not sure who to criticise, so jeans or G-Star for poor quality control as the material seem to be 1" short between the crotch and waist.
August 25, 2014
Unprompted review
Reply from Sojeans
Dear Buchan,
If you are not happy with the jeans you have ordered you can always return them and ask for a change, a refund if you do it within 15days after receiving them, or a voucher.
I can assure you that all the products sell in Sojeans are authentic, we buy them directly to the brands.
Best regards,
Kate
Customer Service is terrible
I will NEVER use Sojeans in UK.
It was terrible for me!
August 15, 2014
Unprompted review
Reply from Sojeans
Dear Seri,
could you please be more clear? I would love to help you and improve our service.
I have seen that you had a problem with the delivery, but I have seen that you have received your package, so the problem is solve. You have to understand that once the package is being prepared the address is already on the package and the delivery programmed,so we can not change it.
Best regards,
Kate
Excellent service and excellent goods
I would highly recommend So Jeans for their efficient service
August 12, 2014
Unprompted review
1st purchase already looking at next
The service & delivery time was super already looking on site for what to buy next as my daughter fell in love with the shoes
August 6, 2014
Unprompted review
good communication and good service.
your products is not too good quality but good and i believe service and communication excellent. I think so jeans need to arrange more Highly brand quality products.
Thanks
August 4, 2014
Unprompted review
Reply from Sojeans
Dear Humaun,
Thanks for your feedback.
I am very surprised G-star jeans are not good quality, can you develop a little more please ?
Thanks a lot,
Kate
Unable to understand simple instructions
The postcode on my delivery was incorrect, however even after 3 calls I am still no further. Is it really this difficult? Yodel refuse to allow me to collect my parcel and Sojeans represenatives claim they'll have my details updated and forwarded to Yodel but this is yet to happen. I don't think i'll be a returning customer!
August 4, 2014
Unprompted review
Reply from Sojeans
Dear Zara,
Unfortunately when an order is shipped we recommend you to contact directly Yodel even though we did it too. If they refuse to change your postcode, please send me an email at kate@sojeans.com and I will make a new order for you.
Kind regards,
Kate
Easy process
I ordered a shirt in a couple of sizes. They arrived within a week, although my house number / name was missing from the address label so it was only down to the great memory of the courier that I actually got the package.
I've returned one shirt - the returns process is simple, and nice that it's free returns.
All in all, other than the missing part of the address, it was a good service and I'd use sojeans again.
August 2, 2014
Unprompted review
Lee - Size L (£45.00) Highlight - Size 7,5 (£4.80)
EXCELLENT SERVICE, PERFECT COMMUNICATION, SUPERFAST SHIPMENT, HIGH QUALITY GARMENTS! FIVE STAR SHOP!
August 1, 2014
Unprompted review
Absolutely pathetic :-(
Ordered 3 pair of Diesel jeans on the 06/06/14, got emails saying there would be slight delay in delivery. Waited and waited the got an email saying they were sending one of the pairs of jeans in two days which was not good because i was just on my way to work offshore. They arrived 08/07/14 and were tiny, phoned to complain and got some woman who could barely speak english and was informed that i couldnt get a refund just an exchange even though it was not my fault they delivered them late. I cancelled the two other pairs i was waiting for and have left this feedback. Very disappointed
July 31, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.