While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of service and products, highlighting the impressive skill and talent of the staff. Many people noted the seamless and invisible repairs, even on delicate or complex items, and appreciated the quick turnaround times. The overall user experience, from sending items to receiving them back, is frequently described as easy and efficient. However, some customers were not happy with certain alterations, specifically mentioning issues with stitching visibility and fabric damage that rendered their items unwearable. A few other people also felt that the staff was unhelpful in resolving their concerns.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and high quality. Many... See more

Quality

Reviewers express high satisfaction with the quality of repairs and alterations. Many customers praise the... See more

Product

Customers consistently note positive experiences with product, particularly praising the quality of repairs... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers consistently praise the ease of use,... See more

Based on these reviews

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I needed a repair done on a pair of jeans but explained their turnaround time could be problematic. SoJo reassured me that they would endeavour to return my item sooner. They contacted me on a Sund... See more

Rated 5 out of 5 stars

Even working in the industry alongside them, I am constantly impressed by the talent here. I recently bought a gorgeous 1930s Savile Row vest that needed tailoring—a delicate task given the age of t... See more

Rated 5 out of 5 stars

Very cool nice talented people doing a great job. In a World of over promising and under delivering - SOJO bucks the trend. I am sure he's not unique with the organisation, but Eden did an amazin... See more


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sojo are amazing

Sojo are amazing! Don’t know how they do it but t-shirt came back and couldn’t see where there’d ever been any rips. Top work, Anca!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Thank you to the excellent shop staff at Westfield Stratford City and of course to the tailor/s who did a fantastic job with my Mum's and my items. This service is a true godsend!

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great jacket shortening

Thank you Nacho for doing a great job shortening my jacket. It’s beautifully finished and cut off in just the right place.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience and value

Great experience and value - I got a tricky hole in my Pleats Please top repaired as well as some heavy leather buttons fixed to a jacket. Great value and quick service, could not recommend more!

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! I had a one-off jacket by Joe Casey Hanford that need the sleves taking up & Harius did a fantastic job. Now fits perfectly.
I also had a pair of trousers that needed taking up & Lana did a great job.
I use the branch in Westfield Sttatford City & the people there are really helpful & friendly.
Will definitely use SOJO again.

October 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! My trousers were altered beautifully, and posted back to me all nicely packaged. Sojo has provided a great service. Thank you so much!

October 6, 2025
Unprompted review
Rated 4 out of 5 stars

Good tailoring!

The Tailor Melissa has done an amazing job! However, I requested to pick up my jeans in Selfridges but they haven’t been sent there. (Was waiting for a while to pick up my jeans in the counter and then being told that my jeans weren’t there). So I went to Westfields mall to pick them up another day. A bit problem with the logistics that have caused my time travelling, other than that it’s perfectly fine.

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Worn out jeans repair

The work on some worn jeans it's been amazing and the process quite smooth from dropping the items to the pick up. Recommended! I'll be using it for sure other times!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Emilie for doing such an…

Thank you Emilie for doing such an outstanding job on my ratty green ancient cashmere V neck. The reknitting at the elbows is exceptionally thorough and you can barely tell it's been mended. Well done. I should get another couple of years out of it!

October 1, 2025
Unprompted review
Rated 4 out of 5 stars

Zip replacement

Had a zip replacement with a yellow dress zip sourced to match the dress. Now I can wear my dress in peace with no struggle! Thanks Jawad!

September 29, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look