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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of service and products, highlighting the impressive skill and talent of the staff. Many people noted the seamless and invisible repairs, even on delicate or complex items, and appreciated the quick turnaround times. The overall user experience, from sending items to receiving them back, is frequently described as easy and efficient. However, some customers were not happy with certain alterations, specifically mentioning issues with stitching visibility and fabric damage that rendered their items unwearable. A few other people also felt that the staff was unhelpful in resolving their concerns.

What people talk about most

Service

Users describe positive interactions with service, highlighting its speed, efficiency, and high quality. Many... See more

Quality

Reviewers express high satisfaction with the quality of repairs and alterations. Many customers praise the... See more

Product

Customers consistently note positive experiences with product, particularly praising the quality of repairs... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of the user experience. Customers consistently praise the ease of use,... See more

Based on these reviews

Rated 5 out of 5 stars

My (Levi) jeans were shredding at the inner thigh area (apparently the anatomical word is inappropriate!) but otherwise fine. I resented binning them and forking out for new ones. So I used SoJo to r... See more

Company replied

Rated 5 out of 5 stars

I needed a repair done on a pair of jeans but explained their turnaround time could be problematic. SoJo reassured me that they would endeavour to return my item sooner. They contacted me on a Sund... See more

Rated 5 out of 5 stars

Even working in the industry alongside them, I am constantly impressed by the talent here. I recently bought a gorgeous 1930s Savile Row vest that needed tailoring—a delicate task given the age of t... See more

Rated 5 out of 5 stars

Very cool nice talented people doing a great job. In a World of over promising and under delivering - SOJO bucks the trend. I am sure he's not unique with the organisation, but Eden did an amazin... See more


Company details

  1. Clothing Alteration Service

Written by the company

SOJO is the clothing repairs and alterations platform dedicated to making your clothes work for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

401 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My favourite jumper as good as new

I’m just overjoyed to be able to wear my favourite jumper again. It’s a really social knit, irreplaceable to me, and I thought it was too destroyed, but Soho darned a massive hole and neatened up the cuffs and collar and it’s ready for another winter! It’s not cheap, but it’s cheaper than buying a new one, and I’m so happy not to have to throw this one away.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

High Service

I tend to buy mainly branded clothing (Boss etc) and have had some bad experiences with local tailors, since using Sojo, I have had nothing but great service, even when things are running a little late, they email to advise that is the case, but it's never more than a couple of days. My recent alteration to Boss coat was perfectly altered you would never know it had been changed - Marius (the tailor), well done and thank you.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing job!

Tricky renovation of a Paul Smith jacket. Given it a new lease of life and possibly even better than before!

October 21, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointing.

Not only did the alteration take longer than I was originally told, but the order hasn’t even been fulfilled properly.

I’m really disappointed. This is my second time using Sojo, and after being unhappy with the hemming of my shorts the first time, I decided to give you another chance.

Unfortunately the trousers that were finished were not hemmed with care. The seem of the turn up on is not in line with the inseem.

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

New zip

I waited till today to give my review as I hadn’t yet worn my jacket with the new zip. The zip looks good (I’ve had new zips in the past and they don’t always match) I’m very pleased, you’ve helped extend the life of my very warm jacket!

October 22, 2025
Unprompted review
Rated 4 out of 5 stars

Darning

I had a number of jumpers and cardigan with holes so the final bill did end up costing quite a lot and after having sent them off they did ask for more money as had apparently been priced wrong HOWEVER they did a GREAT job and it would have taken me weeks. I would definitely use them again

October 20, 2025
Unprompted review

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