If I could give 0 stars i would. I recieved only half of what i ordered, and wrote an email i never got a response on. The quality is also so bad that the clothes are literally unwearable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are not transparent about returns. Basically, you can't return anything unless you want to pay more than the cost of the clothes to ship back to China. Even then, they may reject the return becau... See more
Items that came looked nothing like the picture: they were a different colour and material. The clothing also is not accurately sized (pieces are far too small to be considered clothing). One top that... See more
I placed an order 2 weeks ago today so I thought I’d email customer service to see what’s going on, as I had no tracking information as of yet. A member of the Solado team emailed back to say there ‘h... See more
Company details
Written by the company
SOLADO is an online fashion and social driven brand inspired by you, where you can shop hundreds of affordable pieces to be worn again and again. From dresses, to denim, to crop tops and more, you can order with free delivery over $59 and student discount. Here at SOLADO, we're on a mission to influence the future of fashion, empowering people to wear whatever TF they want without fear of stereotype or judgement. From our first ever brand campaign with a focus on gender inclusivity, to our ambition to revolutionise fast fashion through sustainable practises, we and our team are fuelled by this purpose to do things a little differently. We strive to be a collaborative brand; learning, sharing and growing together with our customer and the creators around us, putting them and their feedback at the core of everything we do, to design and curate products that we are proud of, and that our customers can feel comfortable enough to express themselves in. Bold Collaborative Powerful Inclusive SOLADO is for you, SOLADO is for them, SOLADO is for everyone.
Contact info
United Kingdom
- support@solado.com
- solado.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
havent received my package
Clothes were damaged when received and…
Clothes were damaged when received and the material was cheap. Also, the company was charging me more than what the clothes were worth to send it back. I will not be shopping here again
Quality and fit was terrible pictures…
Quality and fit was terrible pictures were very misleading I threw the items in the garbage . I hate wasting my $
Quality material
Quality material ! True to size. It really gave the alien superstar feel I was going for. The best purchase I ever made
Terrible quality
I bought so many items from here thinking it was going to be a great experience. The designs are awesome but the quality of fabric is terrible. I asked for return and they said I have to pay international shipping which was gonna cost about 70 dollars. This is a rip off and not going to buy clothes from here again.
Very stylish but could have been better…
Very stylish but could have been better quality for sure.
ITS A SCAMMM
It’s been two weeks and I have not received my products. I have asked for a refund as the stock hasn’t left the warehouse yet just for them to reply:
Dear customer,
Thanks for your support and concern for our store. Due to the recent hot sales of our products, our warehouse staff is actively distributing. Please keep your patience and wait. Once the tracking number is generated, we will inform you asap. If there are any problems, please don't hesitate to contact us.
This isn’t the first time I’ve messaged them but I received the same reply. Honestly, the customer service… I wish I looked them up on here sooner, it makes sense now
The quality of body suit was very very…
The quality of body suit was very very poor. NOT as advertised.
My order never arrived.
The clothing options are cute
The clothing options are cute. The express shipping is expensive and mine took 8 days.
Sizing for clothes is really awful
Sizing for clothes is really awful. Clothes fit like 2 sizes too small and unable to return because it already took like 3 weeks to get to me…don’t want to wait another 6 for the new size to get back to me
Bad quality of clothes and no way of…
Bad quality of clothes and no way of returning order, not satisfied at all
i ordered this item on november 6th on…
i ordered this item on november 6th on expedited shipping and it has still not arrived to me. i messaged for a refund and only received a shipping refund. at this point the event i wanted the shirt
for has long passed. very disappointing experience
I never received my package and after…
I never received my package and after reaching out for assistance they had me reach out to the carrier, get proof that it wasn’t delivered, just for them to ignore my emails and not provide me a refund. They are literally the biggest scammer I wish the worst for them
Large runs like a small
i can’t return because my order were…
i can’t return because my order were too short
Never received my item!
Horrible customer service
Horrible customer service. Jumpsuit doesn’t fit. Reached out several times. No response. Never shopping w you again
I live in the Uk and paid for express…
I live in the Uk and paid for express shipping it was very late and they didn’t refund me the shipping cost
Quality is not the best
Quality is not the best, gem attachment for the silver dress ripped as soon as I opened package and the zipper for the purple long dress sticks out the back.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







