If I could give 0 stars i would. I recieved only half of what i ordered, and wrote an email i never got a response on. The quality is also so bad that the clothes are literally unwearable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They are not transparent about returns. Basically, you can't return anything unless you want to pay more than the cost of the clothes to ship back to China. Even then, they may reject the return becau... See more
Items that came looked nothing like the picture: they were a different colour and material. The clothing also is not accurately sized (pieces are far too small to be considered clothing). One top that... See more
I placed an order 2 weeks ago today so I thought I’d email customer service to see what’s going on, as I had no tracking information as of yet. A member of the Solado team emailed back to say there ‘h... See more
Company details
Written by the company
SOLADO is an online fashion and social driven brand inspired by you, where you can shop hundreds of affordable pieces to be worn again and again. From dresses, to denim, to crop tops and more, you can order with free delivery over $59 and student discount. Here at SOLADO, we're on a mission to influence the future of fashion, empowering people to wear whatever TF they want without fear of stereotype or judgement. From our first ever brand campaign with a focus on gender inclusivity, to our ambition to revolutionise fast fashion through sustainable practises, we and our team are fuelled by this purpose to do things a little differently. We strive to be a collaborative brand; learning, sharing and growing together with our customer and the creators around us, putting them and their feedback at the core of everything we do, to design and curate products that we are proud of, and that our customers can feel comfortable enough to express themselves in. Bold Collaborative Powerful Inclusive SOLADO is for you, SOLADO is for them, SOLADO is for everyone.
Contact info
United Kingdom
- support@solado.com
- solado.com
1.6
Bad
417 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still no refund :(
I received both of my packages and I returned some of the products. I send them my proof of postage with the tracking number and until now they still say they haven't received it... And I never got my return money (which is around 180 euro)
November 22, 2022
Unprompted review
Better then shein
Great delivery, good packaging, and clothes looks like pictures. Some items have snags and one seems to be poorly cut? But for the pricing it’s gone above and beyond. Very cute things.
November 19, 2022
i never got my package
November 11, 2022
Cheap clothes
Clothes were cheap and small. Very low quality, but I guess I paid for what I got!🥲
November 14, 2022
Product was exactly as is described.
November 2, 2022
Very good quality and beautiful pieces
I loved every piece. I saw the fabric of very good quality and very soft.
November 11, 2022
shipping took 2 weeks and the tracking…
shipping took 2 weeks and the tracking didn’t even work. besides that, fit smaller than expected and is VERY see thru
November 9, 2022
Package never arrived at my house, won’t give refund!
My package was extremely delayed and their courier service wouldn’t deliver to my house for some reason so I had to go pick it up at a post office! Even though I paid for shipping!
When I tried on the item I was really disappointed to see how badly it was made! The fabric is just slapped together and poorly finished. Pretty much unwearable. Now they’re telling me if I want to return the item I’ll have to pay. Awful!
November 18, 2022
Unprompted review
They don't let you to make a return-refund
Their sizes are not true to size, I ordered M and it corresponds to S. They told me that if I want a refund I have to pay the shipping (60-80€ from EU to CHINA) and to be compensated at 30% of the products I return. for me even one star is too much. I ended up with 7 t-shirts that didn't fit me. poor quality, sizes that don't correspond to reality and because they don't have warehouses in Europe to make returns as easy as in SheIn, but you have to send them at your own expense to China, I don't recommend it to anyone.
November 19, 2022
Unprompted review
What a pleasant experiece I had with…
What a pleasant experiece I had with this brand regarding everything! Quality, beauty,delivery, and user friendly website. Thank you to the team. Shopping from Switzerland btw.
November 18, 2022
Unprompted review
Product arrived in a good time
Product arrived in a good time. I expect delays because is outside the United States and I was grateful surprised for the faster delivery. I wanna recommend it. The product is excellent I fell in love with it.
October 12, 2022
They don't allow you to return items…
They don't allow you to return items back because they're based in China so you have to keep items that don't fit or don't suit you and they give you a discount towards if. Not happy I would prefer return.
September 30, 2022
Shipping took for over
Shipping took for over. Extremely disappointed in the quality of the sports bra and sweatsuits
November 17, 2022
It arrived exactly as the picture 👍
November 14, 2022
Quality of the clothes is poor
Quality of the clothes is poor. Basically fashion nova or forever21 status. Returning is basically nonexistent bc it’s not in the United States. So they recommend you keep it and they send you the shipping cost of the item which is like 1/10th of the cost. Then they give you a coupon code for your next visit. It also takes a long time to get to you. Just order from states.
September 30, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.