SolaGarden Reviews 607

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting how the lights transform their outdoor spaces and are superior to other brands. The customer service is frequently described as exceptional, with many people appreciating the prompt, professional, and helpful responses from the staff. Reviewers are particularly impressed with the ease of resolving issues and the company's commitment to standing behind their products, often providing quick replacements without hesitation. However, some customers also noted instances where lights stopped working after a period, or arrived with missing parts. A few other people also felt that some products were not as bright as expected or were smaller than imagined, and in rare cases, some items were perceived as cheap or faulty.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the lights as amazing, beautiful,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as high standard, durable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the quick, professional, and helpful... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their prompt, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After informing Paul,of Solar Garden, that some of my lights had the solar panel peeling off. His response was very fast, in one day, and he requested photos which I returned immediately. Again the r... See more

Rated 5 out of 5 stars

Everyone if you are looking to purchase solar lights for your garden, home, pergola, fence or stairs, please support SolaGarden. We have 2 sets of festoon lights. I could not remember when we had... See more

Rated 5 out of 5 stars

We have had two sets of festoon lights for years and love them, I recently purchased an out door sensor light which is bright however It got water in it and stoped working. I contacted management... See more

Rated 5 out of 5 stars

I purchased incorrect lights for my garden. I contacted Paul and explained I had made an error in my order. I asked if I would be able to exchange lights for correct ones. Response was almost immediat... See more


Company details

  1. Home Goods Store

Written by the company

SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently found out about SolaGarden…

I recently found out about SolaGarden through social media and can say I was not disappointed. I purchased a number of Recessed Groud Lights as well as Wall Lights. The products are high quality, affordable prices and the customer service from the team, especially Paul was 10/10. I cannot recommend SolaGarden enough! Thank you.

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Received the ultimate pack for Xmas…

Received the ultimate pack for Xmas which is amazing. We had a few problems with a few of the lights but with a couple of emails and photos replacement light were sent. These lights look great in the garden.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I have made a couple of purchases and have found the after sales and customer service to be A1. Contacting the company is trouble free and the response to my emails is extremely quick which to me shows that they take note of my experience. I would definitely recommend this company as they show a great interest in their customers and customer satisfaction.
Lyn S.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Wow….THE best customer service EVER!!!…

Wow….I am blown away by the outstanding customer service I have ever experienced. I purchased solar lights from Solar garden for my Mums very special 90th birthday. It was such a special event and I wanted everyone be perfect.
That was 2 years ago almost to the day. Unfortunately some of the lights have failed but I recalled the lifetime guarantees offered by the company. Not expecting them to honor it, l thought I’d contact them anyway.
WOW….i had a reply within the hour and the lights are being replaced.
UNBELIEVABLE and so appreciated 🥰

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Love the lights

Love the lights. 2 needed replacing (unusual when coming from this company) but replacements sent promptly. Great service. Will be ordering more solar lights from Solagarden.

August 18, 2025
Rated 5 out of 5 stars

Fantastic after sales service…

You don’t buy from Solagarden for the cheapest price, you buy for their after-sales service. They truly honour their lifetime guarantee. I’ve purchased a few products from them and have already received replacements twice. Each time, the process was quick and hassle-free.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased 2 sets of the ground solar…

I purchased 2 sets of the ground solar lights in January. They are fantastic and provide a wonderful atmosphere to our garden.
Unfortunately 2 stopped working and I contacted SolaGarden and within a couple of days I had the replacement lights delivered to me.
Wonderful customer service and support.
Highly recommended this company ❤️

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Product and Customer Service

We've had the Sola Garden lights for almost 2 years and they've been a wonderful addition to our backyard. We always get comments at parties and our kids love playing under them on the trampoline at night.
We had any issue with them recently and Paul immediately responded with some troubleshooting options. When they didn't work the lights were replaced, no question. These lights truly are a good investment.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

HQ solar garden. Brilliant solar lights!

HQ solar garden. They are brilliant. We bought the solar outdoor lights about 2 years ago and recently we noticed the lights were dim and not bright anymore on a night.
We contacted HQ solar garden and they got back to us straight away. After doing some trouble shooting the lights were still dim. HQ solar sent me out a replacement which was absolutely fantastic. Brilliant customer service and excellent lights. Honestly we have tried other brands but these are the best by far!

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a bundle of lights back in…

I purchased a bundle of lights back in Febuary and I have recently had an issue with the path lights part of the bundle. I contacted Paul at SolarGarden and within a couple of hours he had responded and the issue is well and truly being resolved.
The customer service and back up of this company is proving to be first rate, just like their products.
Couldn't be happier.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Love these lights!

Love these lights in our backyard! The team are fast to respond to any questions. Highly recommend :)

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

After buying solar fence lights

After buying solar fence lights, they stopped working.
I emailed Paul and without the 3rd degree ,with a pleasant attitude I was sent a new set of lights.
It was so pleasant I brought two more bulk buys .😁😁
I have sent 5 photos of my lights and couldn’t be happier.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Festoon light Solar Panel support

Had an issue with my Festoon lights Solar panel. I contacted SolarGarden and the customer service was fantastic. They responded almost immediately, provided excellent advice and service. I have since made an additional purchase with this company. I highly recommend. Wayne H

August 25, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look