SolaGarden Reviews 607

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting how the lights transform their outdoor spaces and are superior to other brands. The customer service is frequently described as exceptional, with many people appreciating the prompt, professional, and helpful responses from the staff. Reviewers are particularly impressed with the ease of resolving issues and the company's commitment to standing behind their products, often providing quick replacements without hesitation. However, some customers also noted instances where lights stopped working after a period, or arrived with missing parts. A few other people also felt that some products were not as bright as expected or were smaller than imagined, and in rare cases, some items were perceived as cheap or faulty.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the lights as amazing, beautiful,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products as high standard, durable,... See more

Customer service

Users describe positive interactions with customer service, highlighting the quick, professional, and helpful... See more

Service

Clients share positive opinions on service, consistently describing it as fantastic, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their prompt, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After informing Paul,of Solar Garden, that some of my lights had the solar panel peeling off. His response was very fast, in one day, and he requested photos which I returned immediately. Again the r... See more

Rated 5 out of 5 stars

Everyone if you are looking to purchase solar lights for your garden, home, pergola, fence or stairs, please support SolaGarden. We have 2 sets of festoon lights. I could not remember when we had... See more

Rated 5 out of 5 stars

We have had two sets of festoon lights for years and love them, I recently purchased an out door sensor light which is bright however It got water in it and stoped working. I contacted management... See more

Rated 5 out of 5 stars

I purchased incorrect lights for my garden. I contacted Paul and explained I had made an error in my order. I asked if I would be able to exchange lights for correct ones. Response was almost immediat... See more


Company details

  1. Home Goods Store

Written by the company

SolaGarden is an Australian solar garden lighting brand trusted by over 130,000 customers nationwide and with 8,000 reviews. We design weatherproof, easy-install solar lights that charge by day and auto-light your garden, deck, pathway or outdoor space at night — no wiring, no electrician, no extra charges on your power bill. They're brighter and more durable than anything else on the market. Every order ships free from our NSW warehouse and comes with a 100-day risk-free trial plus a lifetime replacement guarantee. If they ever break, just email us and we'll replace them for free. We deliver carbon-neutral and put a portion of every sale toward reforestation.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Complete scam site… Drop shipped rubbish

Complete scam site… just drop shipped items from China. As soon as I unpacked the items I could tell by the dodgy packaging no “SolaGarden” branding.

I purchased deck lights x 8 for $74.
And Upgraded LED ground lights x 4 for $79.

Found them on Alibaba site:

Deck lights are $5.24 for 16 of them. Ground lights are $8.35 for 12 of them.

Check for yourself before buying!

Their markup is astronomical, which explains how they can just replace them for you when they inevitably break in a few months. It’ll take years of replacements before they’d take a loss, and by then most people would just give up with the process.

Such a scammy & unethical business model SMH.

May 14, 2026
Unprompted review
SolaGarden logo

Reply from SolaGarden

this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

Rated 5 out of 5 stars

From my own experience Solagarden and…

From my own experience Solagarden and especially the owners of the company pay special attention to a personal service.Treat their customers with good old fashioned care and attention. If you have any issues with your orders they make every effort to rectify it straight away. I would recommend this company for service and Value. Thank you Stephen W

May 11, 2026
Unprompted review
Rated 3 out of 5 stars

Not all the ground lights are lighting…

Not all the ground lights are lighting up at night even when been in full sun.
Those that do light up look good

April 17, 2026
SolaGarden logo

Reply from SolaGarden

We are sorry to hear that. We already sent you an email to resolve this issue and we'd love to send out a replacement.

Rated 5 out of 5 stars

Great Customer Service

I already loved my solagarden LED ground lights but when 3 of them stopped working properly 12 months after purchase i reached out to Customer Service. They happily responded with "we have requested a replacement to be shipped to you"; a week later and I received 4 in the mail. So very happy that this company definitely backs its warranty. Thanks SolaGarden.

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

100% failed. 100% in landfill within 1 year!

We bought 48 LED uplights in total. Like many reviews you see, at first they looked great and worked well. Then they started to fail. We had to video them to show SolaGarden they had failed before they would replace them, we eventually gave up trying to replace them and 100% of them have failed within one year and we couldnt even send them to ewaste, they have ended up in landfill. Nothing more than cheap garbage. Save your money!

May 3, 2026
Unprompted review
SolaGarden logo

Reply from SolaGarden

Hi! So sorry to hear this. Please email us at hi@solagarden.com.au so we can help you. Thanks!

Rated 5 out of 5 stars

What a great company to deal with

What a great company to deal with. Unfortunately I had problems with my lights but Paul is honouring the lifetime guarantee and is replacing my lights. I love the product and look forward to lighting up my garden again. Thanx

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely great company to deal with…

Absolutely great company to deal with and best customer service. It was no trouble to replace a couple of faulty lights. Paul is a great guy. to deal with.

I have recommended these products and this company to many friends and purchased several sets for them. Everybody is happy.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Hooray to Paul

Some of my lights stopped working. I reached out to Paul if there’s a way for me to fix them. He instead sent replacements to the lights not working.
Can’t find a company who does this.
Really, really appreciate the kindness and generosity.

I highly recommend this company and will be buying more from them.

Thank you soooo much, Paul!!!!

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product & excellent customer service

I've had two sets of SolaGarden festoon lights adorning my garden for the last few years and have been very impressed with the quality and durability of the product. Recently, one set has not been working properly. When I reached out to the company, they responded very quickly with some troubleshooting tips. When they proved unsuccessful, I was assured that as there is a lifetime guarantee on the lights, a replacement set would be sent to me.
It's great to deal with such a responsive company, that lives up to their promises.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Absolutely thrilled with these outdoor spot solar lights I bought from Solagarden!

From the moment I set them up, I could tell they were a quality product, so easy to assemble and give off great light that has different brightness settings.

What really stood out to me, though, was the exceptional customer service. I reached out to see if delivery could be expedited for a gathering at my place, and Paul Giray went above and beyond to make it happen. He stayed in touched, responded swiftly to messages and arranged priority delivery, and the lights arrived right on time.

It’s rare to find both a fantastic product and such outstanding service these days. I genuinely couldn’t recommend them highly enough!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

I brought 8 solar lights around 18…

I brought 8 solar lights around 18 months ago they have been great lights, a couple of them stopped working so i emailed Paul and he responded straight away and said he’ll replace them, amazing company highly recommend these lights. Cheers Dave

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and fantastic lights!

I recently had such a great experience with solarGarden’s customer service and felt it was worth sharing.
My garden lights had stopped working, and I reached out for support. Paul got back to me immediately, even though it was in the evening and clearly out of hours. Impressive! Every response after that was just as quick, which was really nice.
Paul took the time to walk me through a few things to try in an attempt to get the lights working again, and although it didn’t work, his communication was so friendly and genuine, it really stood out.
When we couldn’t resolve the issue, he went above and beyond and offered to send me a brand new solar panel free of charge. This was despite the fact that I had purchased the lights the year before their lifetime guarantee even applied.
I’m genuinely so impressed with the level of service. It’s rare to come across such responsiveness, kindness, and willingness to help. Thank you Paul and SolarGarden! I love my lights 🙏

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, quality product.
1 light not working, replacement within a week. Excellent customer service.
I love the way the lights look in my yard.
Recommend this company for solar lights.

March 19, 2026
Rated 5 out of 5 stars

Highly recommend SolaGarden for the festoon solar lights

I have 6 sets of the festoon solar lights, honestly the best addition to lighting up my backyard at night time. I recently had an issue with one of the sets so I contacted SolaGarden to advise them. After some troubleshooting attempts suggested by them unfortunately didn't help, a new set was sent to me as a replacement. When they say lifetime guarantee, they mean it. Highly recommended these festoon solar lights from SolaGarden

April 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look